Greenplay Casino

I’ve played at a few of the other casinos in the Aspire Global group before but I didn’t actually know the name of the group until today. In the past I think I’d just found the odd no deposit offer for these casinos but I received an e-mail promotion for Greenplay offering a 150% bonus plus 100 free spins, so decided to look into the casino a little deeper before putting a decent chunk of money in.

Greenplay offers a large selection of slots and other games from a total of around 17 providers. Whilst the library offered is certainly large and varied, it isn’t the biggest of the Aspire casinos, as Casiplay and Mrfavorit both have more than 30 different providers available. For me this really wasn’t much of an issue though as there is plenty of my favourite games, plus lots of new ones to try out readily available.

I like the fact all promotions offered here have one single wager of 35x attached to them, although of course it would be nicer if free spin winnings were wager free! Nevertheless it’s nice for the bonus terms to be relatively straightforward at the moment with so many sites seemingly creating as many caveats as possible in order to confuse players.

I found support here to be generally quite good in the limited interactions I had with them, but as with many of these Malta based casinos at the moment the number of KYC hoops they make you jump through can get a little bit tedious. I much prefer the UK-based casinos methods of automatic verification but I guess the same systems either are not available or are too expensive for some of these offshore sites. It took much longer to get verified than I would have like which ended up with my first withdrawal coming through much later than I had hoped for. I suspect things would be much faster now I am verified though.

The site uses popup notifications in a style designed to look like Mac OS X which doesn’t look very good at all on my Windows machine. In fact, the colours are off in such a way I can’t imagine it probably looks great on a Mac either. Hard to see why any casino or web designer would choose to draw their dialogs in this way considering Macs are such a small percentage of the market.

I’m wondering if perhaps it is some kind of stylesheet issue related to the Chrome browser as all of the affiliate and organisational logos at the bottom of the page don’t quite look right either. Very surprising considering the clean and modern look of the rest of the site in general.

I made a deposit of 50 $ with a 150 % bonus. I played table games then I started playing slots to start wager my bonus so I can make a withdraw like in every site I played.

I finished to wager my bonus and won 1502. So I withdraw my money and one day later they just voided my winnings and they gave me back my initial deposit of 50 $ without even noticing me.

So I contacted the live chat where they told me that I didn’t respected their max bet policy. Firstly I respected all the max bet policy on slots as my biggest bet was $4. Secondly if a max bet was reached the system should reject my bet automatically like in most online casino. Thirdly, the least they can do is contacting me to explain situation with an e mail and not someone telling me in the chat that the decision is final without being open to discuss and ending the chat without advising me (it’s not really professional).

It’s perfectly fair for casinos to impose max bet but it’s unfair to hide away the terms & conditions so they can confiscated your winnings if you win big, i really feel like I’ve been tricked.