Genesis Casino

Deposited via swiffy had to wait up to 3 days for the deposit to be credited. Ridiculous!!!
Yet it states instant!!!!! Please avoid! Not to mention no agents available in emergencies reg deposits, withdrawals etc.

They have a variety of games and online chat is quite quick. However, these 2 points alone still do not help this casino. Nobody on online chat can assist me. I'm waiting on a pending withdrawal for 5 days.

I requested a withdrawal last week Thursday, 4 March 2021 around 4am. It says withdrawals are processed 48-72 hours. Sunday, 7 March at around 10am my account was verified. I do understand that accounts need to be verified. What is concerning is that it said online that my account was already verified, but it wasn't. I had to send my bank statement and proof of identification. When sending my bank statement, somehow they did not receive my first email.

I was told that since I was now verified and if I'm waiting on a pending withdrawal, it will be processed as soon as possible. This was Sunday morning.

It is now Tuesday, 9 March 7am and my pending withdrawal still has not been processed. I chatted live a few times, I keep been told the matter has been escalated and that it will be processed as soon as possible, but when will that be? It's been almost 48 hours since my account has been verified. It's also been 5 days, 120 hours, since my withdrawal.

I don't mind waiting 72 hours, as those are the terms and conditions, but it's a bit unfair having to wait this long considering my money is put into their account immediately.

I've also read through their terms and conditions and I know that I have done nothing wrong on my side.

Also, one of their customer service guys had the audacity to ask me whether playing on casinos is my main source of income. What an insult. All because I said that I will not be playing on any of their sites until my withdrawal is processed.

As clients we have no option but to stick to their terms and conditions, otherwise we won't get paid. It would be nice if they could stick to their promises too.

I have threatened that if I do not receive payment by end of day, Tuesday 9 March 2021, I will be reporting them to the National Gambling Board of South Africa. I have screenshots of all my online chats and copies of all the emails I have sent them.

I wish I had seen all their reviews before depositing into their casino.

This is my favourite casino and all the rest of the Genesis group casinos. The casino is fair for all instead of other casinos where heavy wagering is rewarded and encouraged to spin away their wins for points for wagering. This casino is fair for all and never encourages heavy wagering in exchange for points. This casino has a search filter by provider which is a brilliant way to find new games under a players favorite provider. Genesis group has a application for a sports and virtual gambling licence which means betting is on its way to Genesis group instead of just slots and live casino. The speed of the withdraw is at the bottom end of the 1/3 days even by visa, still not as quick as Electraworks and LC group which are only a few hours by visa. The accounts play slots at a high level and payout does happen quite frequently. These casinos offer deposit bonuses via email invite, but once you have an account with all the genesis group casinos only half will offer deposit bonuses via email invite and half of the group will stop sending deposit bonus codes via email inviting. I am very sad that the UKGC licence is suspended, I don't know why 😭 😭 😭 😭 I love these casinos and its restricted to me now.

As with all the Genesis group casinos I don't like the bonus policy, (only bonus funds contribute towards wagering requirements) at Genesis group casinos a player will have to lose all their money before they can win in bonus. For a 50% upto £250 bonus a player would have to loose £500 for example and non of their cash wagers has counted. A player can not win with bonus unless they lose their money first. This will definitely cause confusion to players who come to Genesis group casinos after playing elsewhere where cash wagers does contribute and can be spinning away not realising that their cash wagers are not being counted towards wagering requirements. I am sad 😭 😭 😭 the UKGC licence has been suspended at genesis group 😭 😭 😭 I can't play here 😭 😭 😭 I don't want different casinos 😭 😭 😭 I want genesis casinos they're generous and offer more bonuses 😭 😭 😭 I don't know when they come back 😭 😭 😭 I don't here anymore 😭 😭 😭

Only had a few withdrawals with this casino group. I like the withdrawal options worked perfectly and only a few days for me to receive cash.
Good selection of games and no need to re-verify every time you play at one of their casinos

Could maybe do a bit better with player rewards.

A quite decent selection of slot games and live casino games on this site. Also a lot of bonus offers given, which makes me want to play there. Site got a decent theme as well.

The withdrawal times are absolutely ridiculous.
48-72 hours to get a withdrawal from pending to processed is absurd and should be prohibited.
Take notes from Unibet, Rizk and Casumo. Over there it's always within a few hours and that is way I proceed to keep playing there.
The site is pretty slow as well.

After winning a huge amount, my withdrawals are still showing as pending.
I hit big on 20th of May and still haven't received any money.
In the beginning I have been told to wait 72 hours what I did, and I contacted customer support again. Didn't get any straight answers from them, apart that I have to wait even longer.
Will give you an update guys .

My experience on this casino has been great so far! There is a wide variety of games to choose from, so never a dull moment. There is also the option to set your favorite games which is quite handy.
No issues with withdrawing any winnings. I had to send in some documents for verification, which is quite standard, but I had no delays in getting these checked and my withdrawals paid out. I’ve been kept up to date with e-mail along the process.
Anytime I’ve contacted live chat, they were helpful, it’s really amazing that it’s available 24/7, especially when living in a different time zone. I'm quite a new player but so far I will definitely be using this casino regularly and also recommending it.
Thank you Genesis!

The layout of this casino is one of my favorites. It’s really user-friendly, really easy to navigate and I like that the fact that I can see all my favorite games as soon as I log in.
It’s good that you have the option to play most of the games in fun mode first, just so you can get an idea of the game before you start playing.

I’ve also had some nice winnings from this casino, and even though I had to provide additional documents to complete the verification of my account. Once this was done the withdrawals followed shortly after. Never had any issues with delays so far.
Every time I contacted live chat, they were always helpful and dealt with any of my questions. Really glad I signed up to this casino!

The site navigation, slot selection and functionality are all top-notch. I was heavily considering adopting them as my new go-to casino website until I experienced the problems I've lined out below.

I have been waiting on a withdrawal since the start of April. Accounts fully verified and everything seems to be in place, but the customer service and correspondence are both absolutely atrocious. I have waited for replies to my emails for weeks at times, despite being told I'm "Top Priority". They feel like a very dodgy company, I would tread carefully.

I like the variety of games and that is easy to navigate around the site.
I like that the people in chat have been relatively kind and polite. I like that most of the games load quickly.

I dislike that it has been a week since I put in a request to cashout and still nothing. A week and they are dragging their feet on verification of ID and bank statements after having no problem accepting numerous e-transfers from my bank account to them. I finally got an e-mail from verification team saying I needed more bank proof after I have submitted plenty of proof already. I believe they just wanted keep my winnings in there in hopes I will gamble it back over the weekend. This seems to be a recurring theme with them and very bad business for a relatively new casino.