Frank Casino

Frank Casino - No one to talk to and huge amount of funds nonwithdrawable

€100

Hello.

On 23 May 2025, I made 4 deposits:
1 - 45,000 SEK (equivalent = 4700 USD)
2 - 45,000 SEK
3 - 45,000 SEK
4 - 15,000 SEK

The goal was to have a balance of 150,000 SEK.
I've deposited the exact same amount in 2023, had my account verified.
But back then it took 2 whole weeks to get my money back.

Today on the 26th of may, the money was finally deposited to the account.
I then played roulette - a total of 260 Roulette spins.

I ended up with a balance of 525,000 SEK (Equivalent = $55,140)

And because the maximum amount you can withdraw from Frankcasino is 25,000 SEK / 2550 USD,
I made 21 withdrawals.

I then accidentally cancelled one.
IMMEDIATELY after, I tried to withdraw the 25,000 SEK again.

Only to be met with this text - no explanation as to why at all, and no one to talk to, no emails received, nothing:
"ATTENTION: WITHDRAWAL UNAVAILABLE. PLEASE CONTACT OUR SUPPORT TEAM TO GET MORE INFO"

... Well, the problem here is that there is no support to contact.
There is no live support. The "live chat" only says the opening hours of it. But you can't type anything.
There is literally no one to talk to. I've emailed them - nothing. I tried contacting on Messenger and on Telegram, but the code you're supposed to receive on your phone or on your email never gets sent out.

I'm afraid to be stuck in limbo on a company that holds this amount of my funds.
As mentioned, I've already deposited this amount in 2023 - but back then it took forever, many weeks, to get my money back, and they were more active. In 2025 it seems there are no one to talk to at all.

I sincerely hope that this post brings awareness and a response from FrankCasino.se,
So that I can get my funds out and an explanation as to why I cannot make my last withdrawal.

May is my last gambling month. I don't do it in June because I have other responsibilities.
Sincerely hope I get this resolved this week, or at the very least, get ANY TYPE of response from Frankcasino.
Because contacting them have been fruitless so far.

Thank you in advance.

Frank Casino - Deposited three times but not credited

kr25000

I diposited amount of 2500 three times the transaction made via upi provide platform by casino the amount debited from my bank account but not showing in gaming account.

I contact to casino support the support agent said you still waiting 5 or 7 days then I waited after that I again contact to casino support then he asked all information of transaction via email, I sent all information for these transactions but no any response from casino today again I contact support agent he said the amount not received so where goes my amount and who responsible for this.

So I complain to this casino to cheating me and my amount not refunded.

Abgelehnt

₹7500

Frank Casino - I was denied eligible amount of withdrawal by Frank Casino

I made an account on the website Frank Casino on 18.1.2023 and played the welcome bonus. I won the bonus and my balance was 2390 euro at the end of the bonus. After I fulfilled the wagering requirement my balance went to 500 euro. So I was denied my eligible amount of withdrawal by Frank Casino.

I contacted Frank Casino chat support and they told me that welcome bonus has 500 euro cap. In their bonus policy or anywhere else it doesn't say about 500 euro cap. It only says that person can win 2000 euro from the welcome bonus.

My friend helped me yesterday and contacted to Askgamblers and they advised me to make a ticket. I have attached screenshots from my balance, Frank Casino bonus policy rules, my gaming history, their welcome offer that I got to my email and the chat with Frank Casino support.

Frank Casino - Cashout to Jeton impossible

€2000

Hi, I have made a request to withdraw my winnings using Jeton e-wallet (this option is available on my account), but my cashout was canceled and their reason is 'temporary unavailable' so i waited and make another one and the result was the same. Prior to my withdraw i was told that i can use it 'Regarding Jeton, you can use it as long as it is in your account. ', now apparently i can't. I would never deposit in first place if i knew that this option, even though it's available on site, don't work. Support told my to use bitcoin, but that form of cashout is really bad for me, fees, exchange of currency. I would lose a big % of my winnings.

If the withdraw option don't work it shouldn't be available, but in that case it is. I was always using jeton on that site more then 20 withdraws

I don't know what to do, please help me AG. I want to withdraw 2400 polsih zlotys it's 530 euro

Abgelehnt

zł2400

Frank Casino - Missing funds following Evolution Gaming software glitch

Played in Frankcasino. They had a tecnical problem. My screen went on black and I could not login for 5 minutes.

After ii could login i saw missing funds of a total amount of 331,20 euro

Frankcasino did not wanted to investigate the situation an said that i make those bets of

first 55,20 EUR, 2nd of 165,60 EUR and the 3rd of 110,40 EUR.

The information they gave me totally false.

One i did not make those bets.

Two i got evidence of it. Because when i look up in Evolutiongaming history i lost that day 1181,50 in Evolutiongaming one person using Frankcasino.

In Frankcasino I lost that day a total amount of 1512,70 euro.

1512,70 - 1181,50 is exact my missing amount of 331,20

Help me out with this.

I got evidence of my losses that day in Evolutiongaming using Frank Casino.

I got evidence of not placing any bet in Frank casino during their technical issue.

I got evidence that i only played in Frankcasino using Evolutiongaming one person.

How could Frank Casino says that i placed those bets and lost it all. This is totally not acceptable and its sure not the truth.

Now they did an investigation and they are telling me that the technical department checked it out and they said i make those bets. Very weird because i also send them the evidence. I got the feeling that they did not look at my evidence and that they

dont wanna solve this escalation. It happened on Oct 30.

This is what Frank Casino is telling me now:

we have came to the same result, there was bets made in this time period that was mentioned before.

Can you please help me with this situation.

Frank casino - Does not pay my balance out

€331.2

Hello,

Since 10 march i am busy with frank casino to pay me my in total of 400 euro’s. First they paid me 100 but i need to get 300 euro’s more. I had contact with them via email and they told me 2 times now that they will proces the 300 euro’s within 2-4 bank days. 2 times i haven’t got anything on my bank account. Now i was getting mad at them because they don’t pay me my money. Now the tell me every week the same thing. That i have to wait. It is almost 3 weeks further now and this situation isn’t getting any better. That’s why i contact askgamblers. I want my money back and i am done with getting disappointed every time by frank casino!!!

Frank Casino - Delaying verification progress multiple times to lose bonus money and locking account

€300

All started month ago when i won 600€ bonus money that had to be used in few days. I wanted to withdraw 620€ real money before accept bonus to my account. (risk to lose my real money as well) They asked account verification. I send all documents that they asked in same day (and those were accepted by multiple other casinos). They declined first because i didn't send those in PDF mode. Problem is they accept only JPEG, PNG and TIF on site. Tried to ask if they could put my real money to pending withdraw so i could accept that 600€ bonus. Didn't accept that. I send those documents via email and got accepted. (of course after time of my bonus was ended) Tried to make withdraw again. Withdraw was still declined reason was first "Your account is on additional check of your trustly payment system" and after that "at the moment we are going trough some technical issues" Then they recommended me to make minimum deposit with other method and withdraw with that new method. Did what they asked and then surprise they wanted new verification and bank statement in PDF that includes that minimum deposit with new method. I asked bank statement from my bank. Got one day statement that includes deposit. Downloaded that in JPEG in my account but it was declined because not PDF. Send it in PDF by email. Still declined because it didn't show them my full month statement??? Had to wait around week for that full month bank statement from my bank. Finally got my withdraw after send that full month bank statement in JPEG and PDF. This full process took three weeks and lost that 600€ bonus because of all this.

Thought i made account full verification now and playing should be easy now. Until.... i played for while without problems, but asap when i won 500€ bonus money (have to use in 2days) they asked new verification. This time "we will need you to take one selfie holding your id-card (front side) or passport, close to your face, so that both your document and your full face are inside your selfie picture." I send it couple times and now its accepted. Got email that my account is verified now again. Logged in to my account and tried withdraw 980€. Surprise this time my cashier was locked without any information to me. So i still can't withdraw my money. Had to go ask what is problem this time. Now reason for this locking is "Your account is being checking by our Security department" "Additional checking just to check your game history" Now theres one day before i lose that 500€ bonus also because of this ridiculous delays.

Frank Casino - Excuses to pay

€980

Hello, on day 11 of February, i make a deposit without any bonus (raw cash). When i finish stop gambling i had 400euros...I make my request to withdraw the money and the casino refuse because they need some documents. On 19 of February i had sending more than 5x the documents and they send me a e-mail the verification was sucessfull. I make the request again and now i'm waiting again because they say that now they have a error and i'm waiting 2 weeks almost to get my money...I ask how much time and nobody can say nothing..For example what they say today to me was "Your account is currently going through some checks and once these are done you will be able to withdraw". Can someone help? i'm tired already

Frank Casino - Delays the verification process and paying my winnings

€400

I registred on Frank casino just like 2 weeks ago, i made a few small deposits from Paysafecard, during that period i sent some documents which are usually requied by all other casinos to get vertifed (screen from bank acc., photo of ID, bill) but these was pending for days and did not get any email or info what else should i upload.. i kept playing there, made another deposit and win 150 EUR that i wanted to cashout..when i tried to cashout to bank account,there wasnt possibility to do that so i contacted support. They told me i have to make neteller account and make a deposit with neteller to be able to withdraw there. I asked if i sent already all documents needen and then told me i have to make screenshot from neteller account to have all documents ready for full vertification and ability to withdraw my winnings. I did that and casino kept me waiting 24 hours for reply, then they wrote me i have to upload paper from bank which consists of "your address,
full name,your bank account number,seal of the bank and signature of the employee.". I went instantly to my bank and showed them this email and they looked like that has no clue what should they do. They print me statement from bank account, i sent them additionaly also pdf from another bank account i got + official papers from bank which i got after i created my bank account years ago.
I have no clue why they are asking for bank info while im making withdraw to neteller but fine,i thought everything will goes fine then, but after another 24 hours i received another email, where they asking me for inreasonable questions like "What are your annual earnings?" , "Do you own your residential property?" ,etc. I have been never asked questions like this but its already 5 days after i sent them documents, when i contact customer support they always tells me wait 24 hours, after that 24 hours im always asked for some other no-sense docs.
I have send them already: photo of id, photo of driving license, bank bill, 3 documents from bank, screenshots from neteller and casino is still delaying the vertification process and obviously doesnt want to pay out my winnings.
Askgamblers, I kindly ask you for help to get my winnings out from this fishy casino, thanks.

€100

Beschwerde-Statistik

Gelöst 11

Durchschn. Betrag $ 2,023

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

5/10 ● 58 Bewertungen

Top-Bewertungen unserer Spieler

Rhino86

10/10

Also dieses Casino ist ganz vorn dabei.der Kundenservice ist der Hammer im Gegensatz zu Platin oder ähnliches. Seite sehr übersichtlich und ein zahlreiches Angebot an Bezahlungsmöglichkeiten. Alle meine Lieblingsspiele zu finden einfach TOP !!

Also Kritisieren ist ja voll mein Ding aber ich muss ehrlich sagen dass ich einfach nix auszusetzen habe an diesem online Casino,bis jetzt auf jeden Fall...;))

Nori89

10/10

Ich kann über Frank Casino nur gutes berichten wie z.B. Super schnelle Registrierung, coole Slots, netter Service, Geiles Casino MEGA! Ich kann es nur weiterempfehlen

ursula6969

7/10

I liked the interface. Everything looks good and fine, games are downloading fast and no help is needed. The support is really helpful. So i can recommend this place.

3rahul_pol

8/10

I liked playing here. The interface was easy to operate, I was able to play my fav slots and also gor the bonus, so it's pretty nice. I think I will return again.

Ethan999

10/10

You need only an e-mail address to register or you can use your mobile phone number instead. There are many other special offers which are regularly updated. I liked the user interface, it’s convenient and easy to navigate. This is a licensed casino with the biggest number of games I’ve ever seen. Especially there are a lot of different slot machines. I’ve talked to support once and they answered be really fast, clearly and in a friendly way. I earn more or less regularly here and started gambling in March, so check it out yourselves.

NotoriousBIGwin

1/10

Frequent bonuses, decent site with enough choice in slots. A lot of slots are excluded from bonus promotions, pay attention! There seem to be tournaments for extra prices which could be nice.

The bonus buying system is really bad. The layout of the bonusses which you can buy with the site's own currency -'Franks'-, looks a lot like the everyday deposit bonusses. The normal deposit bonusses show a certain amount of spins you get and the minimum amount you have to deposit to unlock them. When you go to the bonus buy options, it seems like there is a price in Franks required to buy the bonus, a minimum deposit amount and the bonus itself. In my case I thought I was buying a 30% deposit bonus for Franks, which had a minimum deposit amount of 75 euros. I was quite surprised when after the deposit I only had 55,- on my account. It didn't make sense to me at the time, but when I looked at it again at a later moment it was clear what happened. I had bought the 30% bonus for 75,- (!!!), so the 55,- I had left was 25,- real money and 30,- bonus money. The site didn't even had a pop-up or extra warning screen to make it clear to the player that he/she is paying real -and quite a lot!- money for the bonus! Of course I had contacted customer support, which told me a superior was going to look at it. After asking a few times what the status was they didn't have any answer for me, apart that someone was looking at it. Meanwhile 2 weeks have passed and they don't seem to feel like keeping me up to date or looking at this 'simple' problem. It seems to me like a sneaky way to hussle people out of their money and afterwards just letting them sweat for a while. Do not buy bonusses here, since they straight up scams. For example you can buy 60 spins of 0,10 = 6,- worth of spins for 10,-, with a 20x wager. What?! There are far better casinos out there to waste your money playing here, learn from my mistake!

Hello! Thank you for your feedback! Could you please give us your nickname and we will check your issue one more time :) Thank you in advance! With best wishes, Frank Casino Team

Frank Casino vor 5 Jahren

M0neyMan

10/10

This site has best support team ever I swear. So helpful and 7/24 online. Beatiful site desing and you can see how many players play in right now at all games . Supporting a lot of Currency and simple deposit / payment system. Really recommended.

Nothing, I loved everything about this casino. Win/lose doesn't matter. I have nice time with frank casino. I hope it continue long years more. Certified and trusted.

Boldhead

10/10

Very nice site layout, and a very good search function that actually does more then let you just type stuff.
Very nice and friendly support, very fast verification en fast payouts.
This is how an online casino should be. A+
Really recommended.

If I have to say something then it would be that the site is sometimes loading slowly.
But I will forgive them that because of the high quality of the site.

wms

7/10

Casino is good! Fast payouts (usually within 8 hours). Games from slots to live casino games work great. Their customer service is polite and helpful. I think it is good that they only give 2 free payouts per day so withdrawals are faster for other people.

The deposit offers is really strange. I took an offer to get franks from deposit. The franks offer cost 20 euros and I got 10 euros worth of franks in exchange. How can you lose 10 euros real money from an offer? I tried to ask live chat can it be this way and they said yes. I’m so dissapointed that when I take offer I lose my own money. Live chat was very polite and helpful and understood me and my dissapointment. I have deposited over 4000 euros this month so 10 euros is really nothing. Still, an offer should give you something, not cost you real money.

I would like to point out that I didn’t fully understand the offer before taking it. So partly it can be my fault. Anyway they should not have offers where you lose real money.

Hello! Thank you for your feedback! Could you please give us your nickname and we will check your issue one more time. Also, you can contact support team and we will find a solution together :) Best regards, Frank Casino Team

Frank Casino vor 5 Jahren

Savu