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Auf den ersten Klick wirkt die Website eher old school als modern. Das Layout braucht einen Moment Eingewöhnung, da nicht alle Bereiche sofort ins Auge springen. Sobald Sie sich orientiert haben, finden Sie jedoch alle wichtigen Funktionen. Support und Spracheinstellungen sind etwas versteckt und befinden sich im Menü Mehr oben rechts. Der Live Chat ist dort rund um die Uhr erreichbar.
- Ausgeprägtes Engagement für verantwortungsbewusstes Spielen
- Hohes Auszahlungslimit
- In vielen Ländern und Regionen nicht verfügbar
- Begrenzte Anzahl an Sprachen auf der Website
- Der Live Chat ist nur auf Englisch verfügbar
Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.
Casumo Casino Details
Hier finden Sie alle Details zu diesem Casino.
- Allgemein
- Zahlungen
- Spiele
- Verantwortungsvolles Spielen
- Kundensupport
Allgemeine Informationen über Casumo Casino
Seit 2012 ist Casumo Casino fester Bestandteil der Online Casino Szene. Hinter dem Anbieter steht Keep Limited, ein erfahrener Betreiber im iGaming Umfeld.
Reguliert wird das Casino von mehreren angesehenen Glücksspielbehörden, darunter die Malta Gaming Authority und die UK Gambling Commission. Ergänzt wird dies durch weitere internationale Aufsichtsstellen, was für einen klar strukturierten und kontrollierten Betrieb spricht.
Die Plattform ist in drei Sprachen verfügbar und auf internationale Spieler ausgerichtet. Die Kontoeröffnung erfolgt in vier klaren Schritten und lässt sich ohne besondere Vorkenntnisse abschließen.
Für einen detaillierten Eindruck empfehlen wir unseren ausführlichen Casino Testbericht, in dem Spielangebot, Bonusstruktur und Nutzererlebnis umfassend beleuchtet werden.
- E-Wallets 0-1 Stunde
- Banküberweisungen 1-7 Tage
- Kartenzahlungen 1-7 Tage
- Auszahlungen am Wochenende Ja
- Progressive Jackpot Gewinne Paid In Lump Sum
Zahlungsinformationen und Optionen bei Casumo Casino
Da Casumo Casino auf regulierten Märkten operiert, unterscheiden sich die verfügbaren Zahlungsmethoden je nach Standort. Alle Optionen sind übersichtlich im Zahlungsbereich dargestellt. Ein- und Auszahlungen werden ausschließlich in Fiat Währungen abgewickelt.
Einzahlungen sind per Kredit oder Debitkarte sowie über verschiedene E-Wallets möglich. Der Einstieg beginnt bei 5 € für Karten und 10 € für alternative Zahlungsarten. Mögliche Gebühren werden vorab transparent angezeigt.
Für schnelle Auszahlungen empfehlen wir E-Wallets, die häufig innerhalb einer Stunde bearbeitet werden. Banküberweisungen benötigen hingegen mehrere Tage. Eine kleine Gebühr von 3 € fällt nur bei sehr niedrigen Auszahlungen an.
Ab einem Auszahlungsbetrag von 1.000 € ist eine Verifizierung erforderlich. Monatlich können bis zu 50.000 € ausgezahlt werden. Das tägliche Gewinnlimit liegt bei 200.000 €, unabhängig vom Spiel oder Einsatz.
Die Bearbeitung von Auszahlungen erfolgt innerhalb von maximal 3 Tagen. Abgelehnte oder stornierte Anträge führen dazu, dass das Guthaben sofort wieder spielbereit ist.
Spiele bei Casumo Casino
Im Casumo Casino dreht sich vieles um Slots. Über 2.000 Titel stehen zur Auswahl und das Angebot wächst regelmäßig durch neue Releases von über 110 etablierten Spieleentwicklern.
Die Online Spielautomaten sind übersichtlich nach Themen und Funktionen sortiert, sodass Sie schnell neue Highlights oder bekannte Favoriten entdecken. Sämtliche Spiele lassen sich im Demo Modus testen, auch vor der Registrierung, damit Sie sich vor dem Spielen um echtes Geld mit Mechaniken und Funktionen vertraut machen können.
Ergänzt wird das Angebot durch ein Live Casino mit echten Dealern sowie eine breite Auswahl klassischer Tischspiele wie Blackjack und Roulette. Poker, Baccarat und verschiedene Game Shows sorgen zusätzlich für Abwechslung.
Dank vollständiger Smartphone-Optimierung spielen Sie das mobile Casino direkt im Browser auf Smartphone oder Tablet, ganz ohne App Download.
Verantwortungsbewusstes Spielen bei Casumo Casino
Casumo Casino räumt verantwortungsbewusstem Spielen einen festen Platz ein und hebt diesen Bereich bewusst hervor. Alle Werkzeuge zur Spielkontrolle sind klar strukturiert und ohne Umwege erreichbar.
In Ihrem Konto legen Sie individuelle Limits für Einzahlungen, Einsätze und Verluste fest und behalten so jederzeit den Überblick über Ihr Budget. Ergänzend stehen Zeitfunktionen zur Verfügung, die Ihre Login Dauer erfassen oder den Zugang zu bestimmten Uhrzeiten einschränken.
Reality Check Hinweise erinnern Sie regelmäßig an Ihre Spielzeit. Wenn Sie unsicher werden, unterstützt ein Selbsttest bei der Einschätzung des eigenen Spielverhaltens, bevor Sie eine Pause oder einen Selbstausschluss aktivieren.
Besonders praktisch ist die Auszahlungssperre, mit der ausgezahlte Gewinne vor erneutem Einsatz geschützt werden. Zusätzlich steht Ihnen ein geschultes Support Team zur Verfügung, das frühe Anzeichen problematischen Spielverhaltens erkennen kann. Der Support ist rund um die Uhr erreichbar und unterstützt Sie mit Informationen, Ratschlägen und Hilfe, wenn Sie diese benötigen.
Kundensupport bei Casumo Casino
Der Supportbereich von Casumo Casino ist übersichtlich im oberen rechten Seitenbereich platziert. Dort gelangen Sie zunächst zur FAQ Sektion, die viele Standardfragen direkt abdeckt.
Für den direkten Austausch und persönliche Hilfe steht ein Live Chat zur Verfügung, der rund um die Uhr erreichbar ist. Der Chat ist registrierten Spielern vorbehalten und aktuell auf Englisch verfügbar. Im Test zeigte sich der Support reaktionsschnell und lösungsorientiert.
Bei umfangreicheren Anliegen können Sie alternativ den Kontakt per E-Mail wählen und eine detaillierte Rückmeldung abwarten.
Beschwerden
Lesen Sie die Beschwerden, die andere Spieler für Casumo Casino hinterlassen haben.
Beschwerde-Statistik
Teilen Sie Ihre Erfahrung mit diesem Casino
Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!Top-Bewertungen unserer Spieler
Hey there Borter, Thank you for taking a moment to offer your feedback. It is wonderful to hear that our awesome bunch of Ambassadors were able to help you out when needed. On top of a pretty great welcome offer, players can receive a bonus through either the adventure, reel races and our regularly launched campaigns. We would always advise players to keep their eyes out on our newsletter with information on bonus valuables being made available. All the best from Casumo!
I've got myself a low Bonus and deposited 20€ + 20€ Bonus. I didn't manage to wager through it but I got rewarded 100 Spins on Book of Dead. I played those Freespins afterwards, got 9€ in the Freespins and just made one big hit after another. I wagered over 200€ and paid out 120€ when I already thought all fun was done. The payment came very quickly without any special verification needs. Thanks casumo.
Hey hey Hybris95, What a lovely read! Thank you very much for taking the time to share your experience with us at Casumo. Our team work around the clock to make sure your verification and payments are actioned as quickly as possible, really happy to hear you were able to utilize this :) Thanks again for the great feedback. All the best from Casumo.
First couple of months of playing was a great casino. Fast withdrawals usually next day. If I made a deposit ($25) I usually got some playing time or a small cash out, this is how they get you! So beware!
After the first couple months withdrawals took longer and longer. I would deposit $50 and barely play a few minutes!!! Haven't had a cash out in Months!!! I ended up closing my account!
Hey there JOJO11, Thank you for popping on and sharing your feedback. We are glad to hear that you got off to a great start with us. First impressions are super important, we do however hope to continue that great experience for the entire duration of a player's time spent on Casumo. Withdrawals will take between 1-5 working days to arrive in a player's account, each withdrawal is unique and due to this, the arrival time will not always remain consistent with one another. Meaning that should one withdrawal arrive within a day, the following withdrawal is not guaranteed to arrive in the same time frame. Not every deposit will result in withdrawal as there isn't a winning guarantee when gambling. Since the games are played on the game providers servers it is the exact same game as on other online casinos. We can not affect them in any way and the games are just as random as other sites that use them. All the best from Casumo!
Website design and the care put in gives confidence in the operator.
Licensed in the UK is good.
They say they respect Canadian law on their website - great.
Great selection of games. Games run smooth...
I had a couple losing sessions, then won about $900 on $1-2 spins on various games. Starburst was one of them. Cashed out $935, they ask for bank details, which I provided, everything matches my account, account is mine, I deposited with interac e transfer and paysafecards (zero risk to them). message comes back saying “your moneys on the way”. A day later they ask for verification. Ok no problem,
Sent verification, they approved my ID after a day, then they nitpick over the bank statement and address proof. The address on my bank statement matches what I registered with... but they just stall and stall. Had to resubmit documents several times and each time it takes them 24 hours. They approved my bank statement next, but then they rejected the address proof. (I used the same bank statement which was a month old and clearly has my registered address on it).
They then say the address proof was rejected because it was a screenshot... I have shown that the account belongs to me, the account numbers match, address matches, name matches.... I’m as good of a customer as they can hope for... but nope... they want the whole bank statement it appears. Not acceptable and if you respect Canadian law you need to respect that we have rights to privacy in this country. This isn’t Britain where you can ask for a life story from someone who has paid you money, trusting that you would honour withdrawals without excessive intrusions into our lives. We provide so much info to these casinos that an employee could steal our identities for Christ’s sake. In the future I’ll think twice before trusting offshore operators.
Over $900? What if the amount was $9000? What would happen then? I have always gambled on casinos licensed in Canada, and never had problems. But these offshore sites play by their own rules and well... it’s not nice... I trusted them with my money. And my loyalty is dependent on them being honest and processing legit withdrawals To legit customers without issue. 5 days and counting multiple uploads, and it takes them 24 hours after I upload each time for them to approve 1 documents. Then repeat the process.... I call that a delay tactic. Will update rating when they actually pay me...
Hey there Cowgoose9, Thanks a bunch for taking the time to leave your feedback. We are of course thrilled to hear you enjoyed using our platform, it is great that you recognized the care that has gone into the layout and design of the space in Casumo. It is obviously disappointing to hear that your experience with our verification process has been a negative one. We request this documentation to comply with our legal and regulatory obligations. There are strict guidelines as to what type of documentation is applicable to these checks. We understand that these requests may sometimes feel a little invasive, we would like to re-assure you that every possible step to ensure the highest standard of data protection is taken when handling a player's documents. All the best from Casumo.
The market them self's very well and allure you with attractive bonuses. They have an extensive range of games and make it very easy to deposit money.
It's a bad gambling site, probably a scam. I played for one year on all stakes many times. Since the beginning the paybacks were terrible, for one year, the entire year, it can't be bad luck all year long. I never got close to a fraction of what I've put in. They have flaws in they're games, like "you have played for one hour" notification that cancel the free games if you're in it. If you take the bonus money they offer and win with it you can't withdraw until you wager and lose them all, at least that's what happened in my case. They even market a payback of 90%-99% which is inaccurate and misleading, in my case was 87%. U can check it for yourself.
Hey there Ctomo, Thanks a bunch for taking some time to leave us your feedback. It is so good to hear that you have been satisfied with the great games we provide and how user-friendly our deposit/withdrawal system is. I am however sorry to hear that you have not had the best outcome from your gameplay. It is important to keep in mind that the games played on our platform are directly from the game provider, the outcome is completely random and a win is never a guaranteed outcome. The RTP mentioned is built up over millions and millions of rounds and can, therefore, vary a lot from that on a smaller amount of game rounds. As for the bonus funds in an account, you are correct, for that amount to be withdrawn it will need to be wagered the required amount. Should at any point a player be happy with the balance of real funds accumulated they can, of course, withdraw at any time. However, doing so would forfeit the remaining bonus funds in the account. All the best from Causumo
Nothing. There are no privileges to be players in this casino, I would advise you to pay attention to some other casino. The withdrawal of money is also very long. For example, for skrill from one day and more.
Hello. Recently I made a deposit (10euros) to them to receive free spins (Esqueleto Explosivo 2), played 50 free spins. In order to somehow usefully wager (get 6 euro bonus (x35), total: 16 euros) the bonus - I registered in the tournament. Description of the tournament: in prizes a good cache, a minimum spin - 10 cents, 375 maximum spins, Esqueleto Explosivo 2(thunderkick). And so the most interesting part, out of 375 + more than 50 played after - I never saw the bonus game. Deposit is merged. I made one more (20 euros) and went to another game of the same provider - Pink Elephants. Took another huge amount of spins, the balance at the time fell to 12-13 euros and finally catch the bonus game. I get a generous 3 cents from it. I changed the provider and the slot after that to Monopoly Megaways(btg), 12 euros was enough for me to play it for 30 minutes. Deposit is merged. In thunderkick I was doing spin all the time by 10 cents, btg - 20 cents. I do not believe in conspiracy theory, but after that, I no longer believe in this casino.
P. S. Today I used another offer and this was the impetus for writing a post here. So for the deposit of 10 euros today I received 50 free spins, the income from them is 1.28 euros (x35). Cancelled the bonus and made a withdrawal.
Hey there, Thank you for taking the time to provide your feedback. We are obviously disappointed to hear you have not enjoyed your time with us. It appears that above all else it is the overall outcome of your gameplay that is what has left you with a negative experience. Normally the theoretical return to the player is somewhere between 90-99% depending on the game, however, that is calculated on millions and millions of game rounds and can, therefore, vary a lot from that on a smaller amount of game rounds. We as a Casino site cannot control the outcome of any game rounds. We are simply offering you to spin around on games from different gaming providers (Net-Ent, Greentube, Relax... etc), the chances are as equal as if you would be playing the same game from a different platform. All the best from Casumo.
Horrible casino ! Avoid like the plague !
I CANNOT STRESS THIS ENOUGH ! PLEASE AVOID CASUMO AT ALL COSTS, IT WILL TAKE YOUR MONEY WITH A SMILE AND PAY PENNIES IN RETURN ! AWFUL CASINO EXPERIENCE !
First of all, I need to mention that I have hundreds of hours played on this site and I'm over level 70 which takes thousands and thousands of pounds in wagering to achieve. After reaching level 60 which is an unbelievable task, they lied about a big reward I will receive by continuing to play and gather crystals. It was 5 spins on Gonzo's Quest ! What a joke !!!
I'm not a player who simply deposited and lost £20 looking for revenge. I have accounts on over 20 online gambling sites and keep a careful evidence of my deposits and withdrawals. I have various results on all of them but none compare to Casumo. I'm a gambler, I clearly understand RTP, upswing and downswing but this has gotten beyond ridiculous ! Please be advised, I am speaking purely from my personal experience and not from online statistics or offers from various sites. I gave this site the benefit of the doubt time after time after time and it only knows to dissapoint and rip you off. Don't be fooled by their offers from various sites praising Casumo and their "many benefits", it is all a scam to lure you in and they pay tons of money for it. You will deposit and play real money and get pennies in return with a smile. Will write an extensive article about them and post it on all forums and speciality sites. Completely disgusted ! Please choose any other site and enjoy their welcome offers, do not deposit ONE PENNY on Casumo, it will leave you with the most bitter taste ever ! This is not over, scammers. I will make sure everyone knows who you really are !
Hey there, We appreciate your feedback and do understand that it can be quite disappointing to not win, especially when you are wagering a not inconsiderable amount. However with your extensive experience you are probably aware that we, as an online casino, are solely mirroring the outcome that the game provider is sending us. Further every single game round is generated randomly, so purely a game of luck in which the game provider or us has no influence on. The theoretical RTP of most games is veritably in the mid to high 90% range, but what many people neglect to factor in, is that this theoretical 96% return to player is based on the millions and millions of spins across thousands of online casinos worldwide over months, even years. You're looking at a theoretical spend of literally millions and millions of pounds to produce these results. Lastly it is a pity that you did not get the bonus you were hoping for, but please keep in mind that a bonus is a goodwill gesture and depends on many factors. However feel free to reach out to us, if you have any further questions in regards to the RTP, how games work or bonuses with us. Best regards from Casumo
Top - upper segment.
Great game selection
Great site with very good performance
Excellent customer support
Fast and easy withdrawals
Verification went fast and easy
I have nothing negative to mention. Casumo is running the business in an excellent way. It looks to me they manage their organization in a very professional way. Every aspect is managed extremely well and it looks like this company is improving constantly.
Yello there! Your words mean so much to us! It is lovely, if it is being noticed that all our team is working closely together to deliver the best experience. We will not disappoint you and keep improving. Sending some Casumo love our way
Fast withdraw, lots of game selections, nice chat support, easy navigate, lots deposit options, nice page no crush page, that's all about that casumo.
After you win forgot about bonuses you can deposit a lot they will forget you and your email no bonuses etc. I will think again spent money on their Casino they don't care about players and they will be losing them.
Heyhey, Thanks for all the nice words and glad that you have so many things that you like about our Site! However it is obviously a pity that it is being diminished by the feeling that due to a win we would treat you differently. After a win players are naturally still eligible for bonuses and will get our campaigns, so feel free to hop into Live Chat so we can check what is happening there. Chat soon!
I enjoyed the initial sign up incentive and registration was quick and easy. I found the layout of casumo to be colorful and easy to navigate which made my 1st experience fun.
No matter how much real money I have spent in this casino, I rarely receive emails from them with promo offers let alone emails that offer me free spins "valuables" WITHOUT a depositing requirement. So they don't value their paying customers
Aloha there, It's amazing to hear you had such smooth experience when signing up, and that you enjoy our lovely new colour palette (we do too). Big thanks! Though, less amazing that you don't feel valued as a player. We do care for you and appreciate the time you spend with us - so apologies if that hasn't come across. There could be many reasons why you haven't received any non deposit offers or send-outs, but we cannot dive into account-specifics via AskGamblers. Therefore, it would be great if you could sneak into our on-site live chat or send an email to [email protected] so that our lovely Ambassadors can take a look. Speak soon!
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Didn't manage to get enough bonuses as I expected, though they have a variety selection of games that promises bonuses, had some issues with withdrawals but their support team was helpful enough