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- Ausgeprägtes Engagement für verantwortungsbewusstes Spielen
- Hohes Auszahlungslimit
- In vielen Ländern und Regionen nicht verfügbar
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Casumo Casino Details
Hier finden Sie alle Details zu diesem Casino.
- Allgemein
- Zahlungen
- Spiele
- Verantwortungsvolles Spielen
- Kundensupport
Allgemeine Informationen über Casumo Casino
Seit 2012 ist Casumo Casino fester Bestandteil der Online Casino Szene. Hinter dem Anbieter steht Keep Limited, ein erfahrener Betreiber im iGaming Umfeld.
Reguliert wird das Casino von mehreren angesehenen Glücksspielbehörden, darunter die Malta Gaming Authority und die UK Gambling Commission. Ergänzt wird dies durch weitere internationale Aufsichtsstellen, was für einen klar strukturierten und kontrollierten Betrieb spricht.
Die Plattform ist in drei Sprachen verfügbar und auf internationale Spieler ausgerichtet. Die Kontoeröffnung erfolgt in vier klaren Schritten und lässt sich ohne besondere Vorkenntnisse abschließen.
Für einen detaillierten Eindruck empfehlen wir unseren ausführlichen Casino Testbericht, in dem Spielangebot, Bonusstruktur und Nutzererlebnis umfassend beleuchtet werden.
- E-Wallets 0-1 Stunde
- Banküberweisungen 1-7 Tage
- Kartenzahlungen 1-7 Tage
- Auszahlungen am Wochenende Ja
- Progressive Jackpot Gewinne Paid In Lump Sum
Zahlungsinformationen und Optionen bei Casumo Casino
Da Casumo Casino auf regulierten Märkten operiert, unterscheiden sich die verfügbaren Zahlungsmethoden je nach Standort. Alle Optionen sind übersichtlich im Zahlungsbereich dargestellt. Ein- und Auszahlungen werden ausschließlich in Fiat Währungen abgewickelt.
Einzahlungen sind per Kredit oder Debitkarte sowie über verschiedene E-Wallets möglich. Der Einstieg beginnt bei 5 € für Karten und 10 € für alternative Zahlungsarten. Mögliche Gebühren werden vorab transparent angezeigt.
Für schnelle Auszahlungen empfehlen wir E-Wallets, die häufig innerhalb einer Stunde bearbeitet werden. Banküberweisungen benötigen hingegen mehrere Tage. Eine kleine Gebühr von 3 € fällt nur bei sehr niedrigen Auszahlungen an.
Ab einem Auszahlungsbetrag von 1.000 € ist eine Verifizierung erforderlich. Monatlich können bis zu 50.000 € ausgezahlt werden. Das tägliche Gewinnlimit liegt bei 200.000 €, unabhängig vom Spiel oder Einsatz.
Die Bearbeitung von Auszahlungen erfolgt innerhalb von maximal 3 Tagen. Abgelehnte oder stornierte Anträge führen dazu, dass das Guthaben sofort wieder spielbereit ist.
Spiele bei Casumo Casino
Im Casumo Casino dreht sich vieles um Slots. Über 2.000 Titel stehen zur Auswahl und das Angebot wächst regelmäßig durch neue Releases von über 110 etablierten Spieleentwicklern.
Die Online Spielautomaten sind übersichtlich nach Themen und Funktionen sortiert, sodass Sie schnell neue Highlights oder bekannte Favoriten entdecken. Sämtliche Spiele lassen sich im Demo Modus testen, auch vor der Registrierung, damit Sie sich vor dem Spielen um echtes Geld mit Mechaniken und Funktionen vertraut machen können.
Ergänzt wird das Angebot durch ein Live Casino mit echten Dealern sowie eine breite Auswahl klassischer Tischspiele wie Blackjack und Roulette. Poker, Baccarat und verschiedene Game Shows sorgen zusätzlich für Abwechslung.
Dank vollständiger Smartphone-Optimierung spielen Sie das mobile Casino direkt im Browser auf Smartphone oder Tablet, ganz ohne App Download.
Verantwortungsbewusstes Spielen bei Casumo Casino
Casumo Casino räumt verantwortungsbewusstem Spielen einen festen Platz ein und hebt diesen Bereich bewusst hervor. Alle Werkzeuge zur Spielkontrolle sind klar strukturiert und ohne Umwege erreichbar.
In Ihrem Konto legen Sie individuelle Limits für Einzahlungen, Einsätze und Verluste fest und behalten so jederzeit den Überblick über Ihr Budget. Ergänzend stehen Zeitfunktionen zur Verfügung, die Ihre Login Dauer erfassen oder den Zugang zu bestimmten Uhrzeiten einschränken.
Reality Check Hinweise erinnern Sie regelmäßig an Ihre Spielzeit. Wenn Sie unsicher werden, unterstützt ein Selbsttest bei der Einschätzung des eigenen Spielverhaltens, bevor Sie eine Pause oder einen Selbstausschluss aktivieren.
Besonders praktisch ist die Auszahlungssperre, mit der ausgezahlte Gewinne vor erneutem Einsatz geschützt werden. Zusätzlich steht Ihnen ein geschultes Support Team zur Verfügung, das frühe Anzeichen problematischen Spielverhaltens erkennen kann. Der Support ist rund um die Uhr erreichbar und unterstützt Sie mit Informationen, Ratschlägen und Hilfe, wenn Sie diese benötigen.
Kundensupport bei Casumo Casino
Der Supportbereich von Casumo Casino ist übersichtlich im oberen rechten Seitenbereich platziert. Dort gelangen Sie zunächst zur FAQ Sektion, die viele Standardfragen direkt abdeckt.
Für den direkten Austausch und persönliche Hilfe steht ein Live Chat zur Verfügung, der rund um die Uhr erreichbar ist. Der Chat ist registrierten Spielern vorbehalten und aktuell auf Englisch verfügbar. Im Test zeigte sich der Support reaktionsschnell und lösungsorientiert.
Bei umfangreicheren Anliegen können Sie alternativ den Kontakt per E-Mail wählen und eine detaillierte Rückmeldung abwarten.
Beschwerden
Lesen Sie die Beschwerden, die andere Spieler für Casumo Casino hinterlassen haben.
Beschwerde-Statistik
Teilen Sie Ihre Erfahrung mit diesem Casino
Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!Top-Bewertungen unserer Spieler
Hey there new friend! Welcome to our world and thank you for your kind words, this really lights up the day for us. We feel honored and will make sure to name the next star we discover after you. Having a few places in our parallel universe where we can refuel energy from a review like this will help us a lot in our quest to eliminate boredom. To infinity and beyond, Yii-ha!
I have registered in Casumo casino about year ago, and since that I have absolutely brilliant experience in this online casino. I am personally thought that it is best online casino now.
First of all - it is look of their website. It is absolutely good and always makes me happy when I am just visiting their homepage. Their idea with belts, with travelling to different locations...It is just awesome idea and I love it. So in short - just visit their website and you will be more than happy with it, because it is brilliant designed, and crazy good eye candy.
Also I would like to give credit to their customer support. First of all their live chat working 24/7. They always crazy friendly. Each time. I never had a chat in which agents was not friendly. Or was just friendly. They always very good, very kind and you can ask them anything you want. Even you can ask some freespins if you having bad luck and they will credit you something if it is possible. Also it is possible to ask your withdrawal to be processed. And they always are very happy to process it right away. Verification in this casino was easy, I was only required to send my ID and it was verified less than in an hour. Since that casino never asked me to verify any other my documents and it is awesome.
Their bonuses and promotions are great. And casino offer bonuses pretty frequent and good bonuses. Your amount of freespins and reload bonuses is depending on your belt. Higher your belt - better bonuses you will have.
Like I said - withdrawals can be processed throw live chat. It took about 3-4 minutes to get paid, and it is outstanding fast.
Super reputation, super website, and super service. 11/10 highest possible rating to this casino. I love it.
Of course I have nothing bad to say about my favorite online casino.
My friend. We are absolutely delighted to hear. Thank you for bringing all of this joy our way, pure bliss. Now, in return we of course promise to keep introducing more amazing stuff for you to enjoy. Next date to mark in your calendar would be December 1st ;). Exciting times for sure.
Casumo is one of the best casinos you can play at. Very fast withdrawals, usually the same day in my bank account. Great games, lots of deposit bonuses offered and free spins. The support is kind and great.
The only thing is that you don't have Mcrogaming games, but that is not so big thing for me. That is why I give you 9 of 10 stars.
Hei friend, Thank you for the nice feedback - I am really happy to hear that you enjoy your stay. Regarding Microgaming. I cannot say too much, but it looks like we have something sorted out regarding that in (hopefully) the near future. ;)
Friendly and prompt customer support and the quickest payout on winnings of any casino I have ever played on line.
No hassle at all
Good evening space pal, We're happy to please! Our payment department do their best to process the winnings as swiftly as possible since we all know how it feels to wait too long for our earned winnings. This type of positive feedback is like fuel to the Casumo mother-ship. Let's gear up to light speed buddy... ...up, up and away through the parallel universe! Weehaaou!
Are you a fan of regular bonuses on your deposits? If so, then this is the place where you will open your account if by some miracle you have not done. I am registered to Casumo Casino from the very beginning, and for those few years, nothing has changed, they are still simple and excellent. Their site design is nothing special there is some kind of green-blue color, through which a small debt means that your site loads. But when you fill out the form to register and open a casino section you will see that there was a huge number of games.
I'll remember this casino for the fact that my phone is full of their SMS through which informs me about promotions that are available to me and the players that come from my country. Sometimes too much of these messages I receive, but when the free spins promotion on the menu that I am eternally hungry, regularly accept them. Just once I made a deposit here, maybe a year and a half and then I was not able to pay anything during the adventure. The deposit of 50 € lost in less than half an hour to Starburst slot.
Otherwise, Casumo casino using five different software, namely: NetEnt, WMS (Williams Interactive), Thunderkick, Barcrest Games and Greentube. As for the payment options, they are divided on the deposit and withdraw methods of payment. For a deposit, you can use Skrill, Neteller, Visa, MasterCard, PugglePay and Paysafe Card. For withdraw your money you have the following options: Moneybookers, Neteller, Visa, Visa Electron, and Bank Wire Transfer. I personally chose Skrill and I stand by that, that this is the easiest and cheapest method of deposit and withdraw on all gambling sites. Of course, with Neteller.
Casumo is absolutely one of my favorite sites to play at. There's a wide variety of reasons for this, one of the big ones is the design of the site itself, and how the adventure aspect plays into your slot playing. Navigating the site is easy, searching for the slots you want to play is also a breeze, as is depositing and withdrawing. The design is so well thought-out, and as a player that is something I truly appreciate. :)
Additionally, I appreciate the wide variety of slots that you can play at Casumo. They're one of the very, very few reliable sites where I as a Swede can play Novomatic games. And they also have WMS, Thunderkick, NetEnt... what else could you want except from some Microgaming (which is coming soon, or so I've heard). The support is also great, available 24/7 in a lot of languages.
Overall, great site. Well worth depositing at. :)
The only real issue that I have with Casumo is that the bonuses are not always that great. I especially dislike the randomness element of receiving bonuses - rather than getting something every time you level up, you only have a *chance* of getting something when you level up. And the things you get aren't always that great. You'll most of the time end up with something like 10 spins on Starburst, which you wagered hundreds of euros to be rewarded with.
Furthermore, the way bonuses are separated based on your level is quite strange. While it is a logical concept, the fact that you have to wager thousands, perhaps even tens of thousands of euros just to get a 10% higher deposit bonus (on the few occasions when you do get one) doesn't make a lot of sense to me. Either make the distance between tiers smaller, or make it easier to level up.
Good evening MangoSlots, I'm sorry for the very late reply on this one. Don't know how we missed it, but glad I found it! :) The belt you are wearing is representing your skill level here at Casumo. Every tiny little Sumo starts off with a rope tied around it's waist and they find better belts as they explore the deeper parts of the Casumo galaxy, the better belts - the better rewards. The order of the belts is: Rope, White, Yellow, Red, Blue, Purple & Black belts. Sundays can be slow and quite boring, which is why Casumo is offering Super Sundays - every Sunday! Every player who reach a new level on a Sunday is rewarded with Super Spins (€3/each). The 'sumos with "only" a rope as a belt, will receive 2 Super Spins (€6) while the wise black-belter receives 5 Super Spins (€15). One belt level means 10% on some deposit bonuses - when we host a belt reload campaign which we usually do on a weekly basis. However, you will get 400% more bonus money on every belt reload campaign if you are a black-belter compared to the rookie 'sumo with a rope. At the start of the adventure, it's easier to reach new levels and you get rewards quite often but you are right on the other hand, it does get harder as you reach higher levels. However, the idea is that you gain higher belt levels as you reach higher experience levels and thereby receive a lot more bonuses than the rookie 'sumo with a rope. At first, the distance between tiers are smaller. Later on you will have a harder time to reach new levels but you will receive higher bonus value in the campaigns on the other hand :) Regarding a valuable with 10 free spins in Starburst after hundreds of Euros, it sounds like you had some winnings on that level since you usually get more than 10 Starburst free spins for several hundred Euros. The loyalty system takes everything into consideration and is treating everybody fairly. If you still feel like you received a bonus which was way too small - contact our Ambassador team. They might be able to help you out with something extra to chew on! :) Have a great night my friend, /Casumo-Jack
TheCasumo casino rep replied to my review without 1st actually looking at what I stated in the thread, checked for themselves the playline rules and questioned the ability of their own support staff to identify an issue and rectify before it got too this level.
The ignorance and self promotion listed above instead of offering genuine assistance.
Be careful gamblers, let the casino speak for itself, not what a rep tells you.
Look out for my complaint Casumo. We want to see the true colors come out then.
Hello Mattybee123, Im sorry that you feel like the answer we gave you was insufficient. We appreciate that feedback since we are not perfect and work very day to be better. I can see that we have sent you an email regarding this matter after it had been resolved from our end. Kindly have a look in your inbox and feel free to get back to us if you have any other questions regarding this matter. Kindest Regards
Extensive game selection, friendly support staff.
WMS games and several other software's available for Australian players that are usually blocked by many other casinos.
After a promising start when 1st visiting Casumo, my experience went downhill very quickly.
Not Aussie friendly, can't play in $AUD and 30% loss in deposits for currency conversion.
Was charged an additional depositing fee of 2.5% per deposit for using debit card.
Less, lower, bonus offers than players from other countries.
Friends from other countries were given double of same promo offer!
Poor response for query on unpaid winnings on winning play lines during a free game bonus feature on Zeus III. I was informed after waiting 10 days that "There wasn't a way to determine the final result of the alleged game round" for this frozen bonus spin:
http://www.askgamblers.com/forum/topic/4791-any-idea-what-this-spin-should-have-paid/?p=56867
I was given 13 free spins on another slot game (2.60 in value) as a consolation
I don't believe I got a good run for my money at this Casino.
37% return to player for less than 20hrs of gameplay.
Overall return per $1 AUD was $0.64
2 deposit bonuses awarded in 14 funding transactions
8 free spin bonuses awarded ranging from 3 to 20 spins
$900 AUD/ 620EUR actual CASH loss.
Confusing, unrewarding promotions. Newbie unfriendly.
Very disappointed with you casumo.com, and I wont forget the unpaid bonus round winnings either!
Howdy Mattybee123, The restrictions of the WMS games are not from our end, as these restrictions are coming from Williams Interactive, the game provider itself. I can understand that it feels strange to have another welcome bonus than someone else, however, everybody is able to choose one type of welcome bonus when signing up through our home page, while some players find a different welcome bonus offer through an affiliate site. I imagine that most players would prefer to play with their own currency. We are currently working on implementing new currencies in the system and can probably offer you to play in your own currency in the near future. In regards to the thread below, you were informed by fellow members of this community that you won nothing from the said game round: http://www.askgamblers.com/forum/topic/4791-any-idea-what-this-spin-should-have-paid/?p=56867 You were also mentioning the theoretical payback to players. However, we as a Casino site cannot control the outcome of your game rounds. We are simply offering you to spin around on games from different gaming providers (Net-Ent, Greentube, Williams Interactive, Thunderkick), so you are not playing on our games. The same games/slot machines are available on other Casino sites because we share game providers with lots of other Casino sites. So, what is the difference between Casumo and the other Casino sites? The biggest difference is that Casumo offers the one and only Casino adventure - you get rewarded throughout your playing in the form of: * Free Spins * Free Bonus Money * Deposit Bonuses Personally I have always found our promotions to be very straight forward, being close to impossible to misinterpret. What exactly do you find to be unclear, buddy? We give out Super Spins (value €3/spin) to every player who reach one new level on a Sunday and we gave out free spins to all our active players on the 30th of April + additional free spins upon deposit which is quite nice. Dracula the game was released about a week ago, so we gave out free spins to all our active players once again. We recently started with the offer "deposit to get free spins", which I also find very straight forward to be honest. Based on my own experience, it's harder to get free spins on other sites and than here at Casumo - we reward our players with free spins and bonuses throughout the adventure but we also offer campaign promotions through email, Facebook & SMS. I'm sorry to hear that you've had a poor experience but I'd like to point out that a Casino is not necessarily a bad Casino simply because you didn't win. The theoretical payout is not a percentage to take for granted and it takes all potential game rounds into consideration. I hope all queries have been cleared and solved now, I wish you to send us a message if you are not satisfied with this reply so that we can assist you in the best possible way while being able to discuss personal data from/on your account. You wrote: "30% loss in deposits for currency conversion." ...and we would love to help you since 30% loss in deposits sounds impossible, please contact us from your registered email address so that we can clear out that misunderstanding as well. Most of the positive feedback we receive are about how beginner friendly we are so I hope to change your mind on that point. Good night folks! :)
Says on here that the site accepts Canadian players, but doesn't look like it to me as there's no option for Canada when signing up.
Hello there, Well, that was kind of awkward. You were correct in your claim and we just sorted it out. I'd like to take this opportunity to thank you for pointing it out as we always want to improve Casumo. The registration page have been updated and I would like to welcome you officially to Casumo! :) Have a good one buddy,
Casumo casino it is great and nice looking website. They have good bonus system, you just need to click valuable at website while login in and your freespins is credited. Not sure why I describe this process, probably because I am really like how this website looks, and how things going here.
Casino offers games from Netent, also they added Thunderkick games that I did not like, and not so long ago they add few Novomatic games, including: Drum Roll - Book of Ra and Lord of the Ocean, super popular Novomatic games which I am crazy to play.
Customer support is great one, their live chat is super friendly, and they not usual guys and girls. Few times I have a question they reply me with a lot of creative and a lot of jokes, this is really pleasure to contact live chat here, awesome people working there and of course I am happy with them a lot!
Bonuses and freespins are often, but they depend on player level and on which belt player have. Better your level - better bonuses and promotions are created for you. My offers is something like 30-50% bonuses and 5-15 freespins, never higher, but I am happy even with that, I get similar in many other casinos.
Unfortunately I have only one withdrawal, and it was paid without documents within 10 minutes. I request withdrawal and move to kitchen to make coffee as it was late night. I open live chat to ask did they need docs, and when they process withdrawal. Agent told me that he will check, and then reply that withdrawal processed, and it was real truth.
Overall it is great online casino. Everything is perfect, and if only bonus can be a bit better and higher. I rate casino with 9 stars, it is still have something to do better, but generally they deserve 10 without problems.
Please offer a bit better bonuses.
Thank you for your kind words NextTimeWin! Its always nice to hear what you players think about our site and especially that you like our support. We do work on it a lot to stay ahead of our competition. I wish you the best of luck! :) Regards Tobias
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Wow, what a refreshing change. Unlike any online casino I have played in (and that is a lot) I have had an account with Casumo for not even a month and in that time I have decided to make this the only one I play in.
Bright, well designed website, massive selection of games with some great software. The customer service is fantastic, bright friendly and efficient both through live chat and email. Brilliant regular bonuses and a quirky Sumo 'belt' system of achievements.
It may well be just my luck but I've had some great wins here, most of the time I'll just play them through just for the fun! However I had quite a large win this week and decided it would be more sensible to withdraw. I was expecting a long drawn out process of reems of paperwork and had visions of having to wait weeks on end to see any sort of payout. How wrong was I, after withdrawal the payment was pending for less than a day, then credited to my card within 2 days. Can't argue with that!
Just one niggle is the additional fee on card payments.