AskGamblers schneller Überblick
Ansicht der Redakteurs
Auf den ersten Klick wirkt die Website eher old school als modern. Das Layout braucht einen Moment Eingewöhnung, da nicht alle Bereiche sofort ins Auge springen. Sobald Sie sich orientiert haben, finden Sie jedoch alle wichtigen Funktionen. Support und Spracheinstellungen sind etwas versteckt und befinden sich im Menü Mehr oben rechts. Der Live Chat ist dort rund um die Uhr erreichbar.
- Ausgeprägtes Engagement für verantwortungsbewusstes Spielen
- Hohes Auszahlungslimit
- In vielen Ländern und Regionen nicht verfügbar
- Begrenzte Anzahl an Sprachen auf der Website
- Der Live Chat ist nur auf Englisch verfügbar
Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.
Casumo Casino Details
Hier finden Sie alle Details zu diesem Casino.
- Allgemein
- Zahlungen
- Spiele
- Verantwortungsvolles Spielen
- Kundensupport
Allgemeine Informationen über Casumo Casino
Seit 2012 ist Casumo Casino fester Bestandteil der Online Casino Szene. Hinter dem Anbieter steht Keep Limited, ein erfahrener Betreiber im iGaming Umfeld.
Reguliert wird das Casino von mehreren angesehenen Glücksspielbehörden, darunter die Malta Gaming Authority und die UK Gambling Commission. Ergänzt wird dies durch weitere internationale Aufsichtsstellen, was für einen klar strukturierten und kontrollierten Betrieb spricht.
Die Plattform ist in drei Sprachen verfügbar und auf internationale Spieler ausgerichtet. Die Kontoeröffnung erfolgt in vier klaren Schritten und lässt sich ohne besondere Vorkenntnisse abschließen.
Für einen detaillierten Eindruck empfehlen wir unseren ausführlichen Casino Testbericht, in dem Spielangebot, Bonusstruktur und Nutzererlebnis umfassend beleuchtet werden.
- E-Wallets 0-1 Stunde
- Banküberweisungen 1-7 Tage
- Kartenzahlungen 1-7 Tage
- Auszahlungen am Wochenende Ja
- Progressive Jackpot Gewinne Paid In Lump Sum
Zahlungsinformationen und Optionen bei Casumo Casino
Da Casumo Casino auf regulierten Märkten operiert, unterscheiden sich die verfügbaren Zahlungsmethoden je nach Standort. Alle Optionen sind übersichtlich im Zahlungsbereich dargestellt. Ein- und Auszahlungen werden ausschließlich in Fiat Währungen abgewickelt.
Einzahlungen sind per Kredit oder Debitkarte sowie über verschiedene E-Wallets möglich. Der Einstieg beginnt bei 5 € für Karten und 10 € für alternative Zahlungsarten. Mögliche Gebühren werden vorab transparent angezeigt.
Für schnelle Auszahlungen empfehlen wir E-Wallets, die häufig innerhalb einer Stunde bearbeitet werden. Banküberweisungen benötigen hingegen mehrere Tage. Eine kleine Gebühr von 3 € fällt nur bei sehr niedrigen Auszahlungen an.
Ab einem Auszahlungsbetrag von 1.000 € ist eine Verifizierung erforderlich. Monatlich können bis zu 50.000 € ausgezahlt werden. Das tägliche Gewinnlimit liegt bei 200.000 €, unabhängig vom Spiel oder Einsatz.
Die Bearbeitung von Auszahlungen erfolgt innerhalb von maximal 3 Tagen. Abgelehnte oder stornierte Anträge führen dazu, dass das Guthaben sofort wieder spielbereit ist.
Spiele bei Casumo Casino
Im Casumo Casino dreht sich vieles um Slots. Über 2.000 Titel stehen zur Auswahl und das Angebot wächst regelmäßig durch neue Releases von über 110 etablierten Spieleentwicklern.
Die Online Spielautomaten sind übersichtlich nach Themen und Funktionen sortiert, sodass Sie schnell neue Highlights oder bekannte Favoriten entdecken. Sämtliche Spiele lassen sich im Demo Modus testen, auch vor der Registrierung, damit Sie sich vor dem Spielen um echtes Geld mit Mechaniken und Funktionen vertraut machen können.
Ergänzt wird das Angebot durch ein Live Casino mit echten Dealern sowie eine breite Auswahl klassischer Tischspiele wie Blackjack und Roulette. Poker, Baccarat und verschiedene Game Shows sorgen zusätzlich für Abwechslung.
Dank vollständiger Smartphone-Optimierung spielen Sie das mobile Casino direkt im Browser auf Smartphone oder Tablet, ganz ohne App Download.
Verantwortungsbewusstes Spielen bei Casumo Casino
Casumo Casino räumt verantwortungsbewusstem Spielen einen festen Platz ein und hebt diesen Bereich bewusst hervor. Alle Werkzeuge zur Spielkontrolle sind klar strukturiert und ohne Umwege erreichbar.
In Ihrem Konto legen Sie individuelle Limits für Einzahlungen, Einsätze und Verluste fest und behalten so jederzeit den Überblick über Ihr Budget. Ergänzend stehen Zeitfunktionen zur Verfügung, die Ihre Login Dauer erfassen oder den Zugang zu bestimmten Uhrzeiten einschränken.
Reality Check Hinweise erinnern Sie regelmäßig an Ihre Spielzeit. Wenn Sie unsicher werden, unterstützt ein Selbsttest bei der Einschätzung des eigenen Spielverhaltens, bevor Sie eine Pause oder einen Selbstausschluss aktivieren.
Besonders praktisch ist die Auszahlungssperre, mit der ausgezahlte Gewinne vor erneutem Einsatz geschützt werden. Zusätzlich steht Ihnen ein geschultes Support Team zur Verfügung, das frühe Anzeichen problematischen Spielverhaltens erkennen kann. Der Support ist rund um die Uhr erreichbar und unterstützt Sie mit Informationen, Ratschlägen und Hilfe, wenn Sie diese benötigen.
Kundensupport bei Casumo Casino
Der Supportbereich von Casumo Casino ist übersichtlich im oberen rechten Seitenbereich platziert. Dort gelangen Sie zunächst zur FAQ Sektion, die viele Standardfragen direkt abdeckt.
Für den direkten Austausch und persönliche Hilfe steht ein Live Chat zur Verfügung, der rund um die Uhr erreichbar ist. Der Chat ist registrierten Spielern vorbehalten und aktuell auf Englisch verfügbar. Im Test zeigte sich der Support reaktionsschnell und lösungsorientiert.
Bei umfangreicheren Anliegen können Sie alternativ den Kontakt per E-Mail wählen und eine detaillierte Rückmeldung abwarten.
Beschwerden
Lesen Sie die Beschwerden, die andere Spieler für Casumo Casino hinterlassen haben.
Beschwerde-Statistik
Teilen Sie Ihre Erfahrung mit diesem Casino
Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!Top-Bewertungen unserer Spieler
Hello there buddy! Muchos gracias for complimenting our game selection. Although it is quite vast already we'll still keep on adding new ones in the ever expanding Casumo universe so that out customers would have even harder time to choose which awesome game to play. (Like Netflix amiright!) We also appreciate you and that you consider our site a good place to be. That is certainly one of our goals and it really warms all our hearts to see that hard work has payed off. We the Sumos always thrive every day to make our site even better place for our players to be and we appreciate all incoming feedback. We would love to hear if there is any kind of input on how we could make the filter function better so you are always more than welcome to send us an email or share your ideas in our live chat. We'll be sure to take every idea into consideration when we storm our brains to make this universe even more boredomless place! All da' sumos wish you the very bestest day and hope to have you around!
Long trusted friend. Casumo is one of the best online casinos I have used.
Super fast payouts and super nice support team. You always feel welcome at Casumo.
Nothing really, I would like to receive some deposit bonuses more often.
Hello friend! Wow, there's not a dry eye in the office. Our toilet paper bill just skyrocketed, with all the tears of joy and happiness your comment has filled us all with <3 We really always do our very best to keep you guys as happy as we possibly can, but seeing something like this, just really makes it all worth it. Honestly I'm melting with pride, and am having to stop myself from hand delivering tons of fluffy little bonuses to your door xD In all seriousness, we endeavour to award as many bonuses as possible through the adventure, leveling up, campaigns, all sorts - but we're always looking for new and exciting ways to treat our loyal spinners and winners. Back to the Casumoverse briefly.. as we know you love it... Any time you like, come in to the chat to be showered with compliments from all the Sumos here, we're waiting with party hats, fairy cakes and your favourite soft drinks!! Take care buddy, you da man!
+ Very good live support.
+ Super fast cashouts.
+ Good game selection.
+ The promotions are a little bit poor.
In general is nothing to claim.
Well, for me personally it is and was a good and decent online casino.
Good selection of games. Customer support is awesome! Really fast payouts.
The races they do are also something very interesting and fun.
They are missing a lot of the good slot providers (been a member for almost 2 years now) little has changed.
The bonuses you get are very very rare. Once every couple of days you get some free spins if you deposit in which you barely get more than 1 -2 euros and that's about it .
Had to talk to customer support for a 50 % deposit bonus after like 1 year of not receiving anything.
Heyho Kensan, I'm buzzin to hear about your feedback and especially the love for our customer support. Highly appreciated ;) Our team of unicorns and leprechauns is working very hard to bring more games and game providers to our site every day. You never know what the future holds, so buckle up and get ready for some awesomeness in the future from us. We do try to offer our players a good combination of bonuses through our campaigns and the space adventure itself. There's always a chance of getting some freebies for leveling up. However, similar to the mystery, how unicorns hold their coffee cups, it's not clear if you get bonuses and what they will be. And should you miss out on your bonuses, there's always the chance that one of our amazing ambassadors can help you out. ;) Once again, we're very grateful for your feedback and we'd be happy to welcome you in our Live Chat to see if there's a cheeky bonus with your name on it in our office right now.
Been using this site for a long time absolutely loved it was a daily player on the slots until recently all of a sudden I was getting customer support errors on all of the games played daily but was able to play other games... I had many a conversation with the help admins who didn't have a clue why and kept blaming my browser despite me being able to play the same games on other sites.... Finally spoke to somebody who permanently deleted my account and to open a new one.... and guess what I was able to access and play all the games without error messages... So it wasn't my browser basically they blocked me from games I was winning on!!! and then guess what.... They blocked my new account they told me to open and kept all my personal data and the money I had in the account.... I guess they don't like regular players... well I wont be ever using this site again....
In fact the final message I had of them was I would never be able to use the site again.... well.... no explanation no reason guess they don't like genuine people who can only afford to bet small amounts like myself, guess my 20p bets wasn't enough for them!! Cheers guys !!!!
Howdy Stargazer, First of all, I'd like to thank you for taking the time and sharing this experience with us. It's also very nice to hear that you used to have a great time playing with Casumo. The fact that this has changed since is more than devastating for us, though, and I'm sorry to hear about your frustrating experience. What exactly happened there with your account is something I can't look into right now without your account information. I'd be more than happy to help you with this and take another look, but I'd have to ask you to send an email to [email protected], as I can't share any confidential information about your account here in the forum. The technical issues you mentioned are something that can be very annoying of course, but I can guarantee you that it's not possible to block you from any games intentionally. Not only are all the games on our casino site tested to be fair by third party companies and the UKGC license we're bound to assures the highest security for players, but our personal aim is, to make sure that our players have the best possible experience with us. It's our highest priority to discover and resolve any technical issues, such as the ones you described, and make sure you'll be able to carry on with your journey through the Casumo universe and once again gaze at millions of undiscovered stars out there. So once again, feel free to send an email to [email protected] or visit us in our Live Chat and we'll look into this for you in a heartbeat
Fun casino, easy layout, never issues getting winnings
The surcharge to deposit is a bit silly - otherwise no problems!
Hello there STEAMIESTCHIMP! We'd love to know the origins of that nickname...:) Thank you for such a lovely review. We always appreciate feedback from our splendid players! We have always set out to be the most fun casino out there, that's why we have taken up shop all the way out here in the Casumoverse. Well that, and the fact that marshmallows grow on trees, absolutely NO boredom, and fluff fields all over the place. It's perfect! Our payments and support guys work round the clock to make sure that all the tokens get to the right pocket on time. Very glad to see that's been happening for you. Here's a cheeky bit of knowledge just for you. I meant it! You can get around the deposit fee with our many other payment methods; Skrill, Neteller, Paysafe and Boku. Don't say we never treat you ;) Thanks again steamiest of all chimps, and be sure to have yourself a wonderful night
The selection of games. Ranking system. Achievements.
Since I started playing I was winning quite a lot. My profit was pretty big. But one day when I tried to deposit, a notification appeared stating something went wrong. Has been like this for months. I think it's pretty obvious why!
Heey RYRU3125, Many thanks for the great feedback, we do our best to provide the best games and to reward our players through the adventure :) And hey congratulations on the winnings! Regarding the deposit problem - lets solve that together shall we? If you could send us an email to [email protected] or jump in the LiveChat we can take a look :)
Really fun tournaments in casino games and good games. Communication is always fast via live chat. I always pay out via banking and processing until I have my money were always within 18 hours! For example I won yesterday evening and withdraw my money. Today on noon I have my winning on my bank account. Keep it up!
Toodle-doodle-doo! Thank you for the awesome feedback buddy, it's really appreciated :) Our payment unicorns are the fastest unicorns out there and we're happy to share the speed of their withdrawals with the players of Casumo :) Au revoir and all the best, Casumo-Louis
Selection of games, achievements, level ups.
Had no problems with their security department, and all my winnings (tens and tens of thousands EUR) were duly paid in a pretty fast way.
Balance is only allowed in EUR, thus as a big-time player I lose tons on FX conversion rates.
Works like an automation - no personal touch whatsoever. Last time I was contacted by a living person via email - it was in 2013! Perhaps at the time they approached customer retention with much more attention and had higher service standards.
Thanks to their high-tech website technology - there are constant glitches with website and games render. (sometimes during play games turn black for no reason)
Not all games are available on mobile.
Howdy-doody-doo! Thank you for the amazing feedback! As Casumo is a newly born casino, changes will always be made regarding to our players feedback. Therefore we really appreciate you taking time to write us a review. Our payment team of highly trained unicorns always handle the security of documents and withdrawals in the fastest speed in the entire casumo-verse :) I cannot promise a change of currency on the site, but rest assure that we are striving towards implementing the wishes of our amazing players at Casumo. So keep your eyes open for updates ;) Thanks again for the amazing feedback! Toodle-doodle-doo, Casumo-Louis
Selection of games. Selection of games.Selection of games.
Unfortunately I have to tell my very bed experience with Casumo. I have been a member since long months. I have been depositting little by little, every month, sometimes weekly, not too much 100 - 200 Euros. I was not really winning, and I did not have withdrawals since the beginning, but during these months my depositted amount has grown into few thousands of EUROS. Since last 2 weeks I have started to win, bigger amounts, and did few withdrawals, finally I was happy about playing and the casual frustration was over :), when I just suddenly received a message about my account closure, that Casumo is stopping operating in my country due to some legislation changes in my country.. this is important part -> legislation changes in my country. Isn't that too suspicious? Just when I was starting to win and making nice withdrawals? I could not access my account ever again, nor to download any information about my history of deposits and withdrawals. I was contacting the customer support and asked many "exact' questions about this situation, about the legislation changes in my country, but answers what I got were totally differing and did not answer any of my questions at all. For me the answers seemed as pasted answers from some regular user guide. I was keep asking, sending messages, but I did not get any requested information, nor information about my ex-account, that I would have wanted to save when it was accessible. The other important part her is, that I did not find any legislation changes / updates in the law of my country. The customer support stopped communicating to me, and I did not received info I really needed to know. For me it was like, while I was losing, all is ok, "keep going lad, deposit your regular amount, camon, do it bravely", but after I started to win, account closure, no discussion ever more. Be ready for this guys.
Howdy Slotlover Firstly, we're sorry to hear your frustrations around this recent experience. However, we are bound to be constantly aware of the jurisdictional and legal developments occurring in countries in which we provide business and as a result we may be obliged to close the particular market. On such occasions funds which are still present on customer accounts will be paid out. Also, it's important to know that the casino games we provide on our site are tested to be fair. We are further bound under remote gambling licences' obligations to provide games that have an average return to player when determining winning combinations. Unfortunately, we are not in a position to refer directly to your specific case. This is due to the fact that we would require your account details to look into your case. But please do contact us on [email protected] if we could be of further assistance.
Entdecken Sie unsere Casino Testberichte
Werfen Sie einen Blick auf unsere Auswahl der besten Online Casinos und erfahren Sie in den Testberichten mehr über die einzelnen Anbieter.
Great selection of games. One of few casinos with a good range of Novomatics slots. Overall a good site and casino.
It would be nice with a better filter function to help with slot selection