Casino.com

I opened an account on Sunday evening after reading good reviews about casino.com. Deposited £100. then £50.00 and then another £50.00 whilst playing Blackjack. Wasn't really feeling it, and decided to call it a day and withdraw funds back to my card when I was at £211.00 (up £11.00)
I was annoyed to receive an email saying it would take up to 4 days to process but took it on the chin. Can't tell you how angry I was to receive an email the next day saying that I now need to provide scans / faxes of photographic id, copies of utility bills and front and back scans of my credit card ! ! Sent an email to customer services who just repeated the demands and also said it was forbidden to deposit money and then withdraw without gameplay ?
I don't know how they thought the money grew by £11.00 without gameplay. I'm furious with them and am taking it to the gaming commission and anyone else relevant to this malpractice. What a shower of crooks

Great selection of games, had lots of fun playing

Withdrawal times are horrendous 3 days to process it in the hope that you cancel your withdrawal.
I've had same day processing from many casinos before, this is behind the times.

Get your withdrawal times faster and this would have have been full marks

Customer service, game selection,site layout,live chat, response time

DON'T TAKE THE BONUS. They have one of the worst bonuses out there. I've played on numerous deposits. RNG is unfair. I tried the live roulette, it's blatantly magnetically controlled. Customer service is ok. I was playing with the penny roulette at 0.10 bets, I was at .80 and next thing you know my balance was $60 down. Sebastian.M told me I made a mistake. I religiously watch my bets, I'm not willing to agree I hit the double button 6 times by accident. Even if I did, the bet wouldn't add up, and I would have to of evened it out manually. This Casino is hurting for money, stay away from them.

Just terrible support from Sebastian M. After I get an email from Casino com,

You won’t hiss at this…

Our brand-new slot, Age of the Gods: Medusa & Monsters has just dropped at Casino.com – and we’re giving you 10 Super Spins* to check it out, just log in to claim.

I log in and of course no 10 free spins waiting on my acc......so I contacted live chat and was waiting for 15min and finally I get this every time I sent my details.

We did not hear from you for a while, so I will close the chat for now. Please contact us back, if any further assistance is required. Bye! Sebastian M.

Just terrible support and casino. Stay away guys.

Good selection of games and fast customer service.

Have to send some documents for first withdrawal.
Withdrawal time takes about one week including pending but anyway they pay your winnings

Games could be fun if they ever paid, I have no other positive experiences with this casino.

Of all the casinos I play this is the biggest RIPOFF of them all, most recently = $200deposit spent in $2 spins total payout = $0.20

Unless you take and agree to their bonuses, you don't win. But if you do, you'll win but you can't withdraw it. When I started with this casino I had won $1500 I could not cash it out until I reached 500, but then they took 100 and offered me 400 then after a week jumping through hoops trying several methods they claimed they could not use the method chosen to try another and returned my withdraw (400 not the full 500) to my casino account.

DO NOT PLAY AT THIS CASINO THEY ARE NOTHING BUT A SCAM!!!

Good selection of games. I can't think of another positive

On sign up you receive 20 free spins and then any money you make can't be played on any game. Total waste of time and customer service give inaccurate advice. Far better sites out there. This is the worst one I've tried by far.

Worst customer service ever!!!!

After my first deposit I did not receive a welcome bonus. After chat they told me that I was not entitled to the bonus because I used Neteller. I had to use this because banktransfer did not work and Paypal was not available. Nevertheless according to them I had to use that to get the bonus. After a long chat the only thing they could offer was a 10 euro on my account and a new reload bonus.... As a frequent player I never ever been handled like this.

Good collection of slot games including some netent games too

Been member since 2006. Lately this casino has become extremely greedy. No benefit to be a VIP if you don't loose thousands euros per month. Ridiculous bonus offers for example max 25-50% deposit bonus or useless free spins. Stay away from this greedy casino. There are 100x better playtech casinos that reward their players even those who don't bet big!

The software is ok and the layout is ok.I really don't have much else good to say

I deposited here and played my bonus money. I made one request from live chat and she told me whats what. I never made any attempts to withdraw money here but I got an email asking for papers and id. They stated that I have 7 days to comply or they will close my account. I have never been asked for this in all of the 50 casinos I played. I have withdrawn money and I have spent lots of money. I think this is an attempt to discourage me as a player because I had 200 spins on a daily divided by 20 spins per day. To make things worse it is a personal request 'for me' and not all players for no reason whatsoever.

Here is what they have in their policy.
Due to strict anti-money laundering requirements, we require one or more forms of documentation to verify your identity as set out above. If for a continuous period of 180 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your account will be removed and your account closed.

180 days for you or other players but 7 days for me. Why me? Not at all happy and will never play here again. I don't know how they got so many 5 stars. Worst $50 bucks I ever spent