BetChain Casino

BetChain Casino - Keine Auszahlung auf mein Skrill Konto

€3429.81

ich habe am 17. August einen höheren Geldbetrag gewonnen. wollte diesen dann per Banküberweisung auszahlen lassen. Die Auszahlungen wurden dann von betchain gecancelt, da sie zu hoch waren, und als Auszahlung per skrill bestätigt.

Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

Der Support über email hat mir auf meine 5 emails einmal geantwortet, und mir mitgeteilt das es bearbeitet ist und auf mein skrillkonto gesendet wird, dass war am 23. August.

Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

Mein Konto bei betchain ist komplett verifiziert, sie haben alle daten von mir erhalten, (skrill, bank, adresse, ausweiss) Ich habe kein zweites Konto oder sonstiges.

Gelöst

€1500

BetChain Casino - I'm afraid that the process won't drag on for too long

Hello! I registered a couple of days ago, was looking for new casinos for myself with a good welcome bonus, well, and chose this casino, because of the high ratings and reviews. After registration, I made the first deposit to get the bonus, but alas, nothing was credited automatically, I tried to write in the online chat, to the support mail, waited a couple of hours, no one even answered, as if no one was there and the site was abandoned. Well, I could not resist and started playing at the expense of my deposit, won a little, uploaded all the necessary documents, filled in personal data on the account and made a withdrawal request. In the chat a couple of times a day, if you manage to catch the same operator Jasmin Thompson, I wrote to her, what's the matter, check the documents and confirmation of payment, I see in the verification section all the documents were accepted, but the payment is hanging and awaiting confirmation. Maybe I don't understand something, but there can't be such long withdrawals for cryptocurrency in 2025. You even have a description about 6-8 hours for cryptocurrency. I'm afraid that the process won't drag on for too long, I liked the casino, the payout is good, but in terms of support and payout speed, I'm disappointed so far.

BetChain Casino - Betchain is not Paying out 50 Euro since 5th of December

I made a Withdraw (50€) on 5.12.2004 since then nothing happened. Everytime I asked the Chat they said to me I had to wait a "little bit" and just ask later for updates. Or the Agents told me they sent it to the finance department. But nothing happened. Friday they told me the Manager would have a look and clear this in No time (Screenshot). But guess what? Nothing happened. Today they told me the same to wait a "little bit". So its nearly 2 Weeks and I don't believe them anymore.

BetChain Casino - Withdrawal 2500 EUR not processed for 5 days

€50

I made withdrawal request 15.8. 2024. After 5 days it's still not being processed. It's not my first withdrawal via Mifinity, other methods like bank card I used to withdraw too. This withdrawal I requested via Mifinity because I deposited via Mifinity last time and from this deposit I won. I deposited 30 and recieved 100%bonus. Bonus has 40 x wagering which I did and after finishing wagering of bonus I continued to play. Then I reached point where I decided to withdraw my money. 2500eur. It's maximum of withdrawal limit to one transaction via Mifinity. And from that time I am waiting and reading still same assurances from vip manager.

Gelöst

€2500

BetChain Casino - Account closed, access granted from restricted country

I was allowed an account and to deposit while living in a country that isn't actually accepted here and I believe that I should be refunded my deposits due to now being blocked from the casino and it not being possible for me to cashout my balance when I learned of the restrictions here. It's complete nonsense that they didn't know where I created my account from so its not my fault I was allowed access furthermore being denied to withdraw any funds after I was the one who informed them of the mistake while asking to refund my deposits and close my account. So the deposits were basically stolen with my account now closed and no response to several attempts to contact the casino support via email

Betchain Casino - I can not withdraw my winnings and my account has been blocked

$150

Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

At first, I tried to withdraw money without documents and they refused me. Okay, I uploaded my passport and address confirmation, and put money on withdrawal, but my account was blocked. Now it's in the process of verification. They asked me to take a selfie with my passport and I did it. They demanded 48 hours for verification, but I did not receive an answer as a result.

First I sent my passport and confirmation of the address. Then my selfie and passport. The last time I sent a selfie with a passport and a piece of paper. My casino account has been blocked and I have not received a response from the casino.

I do not know if this is a normal situation. Maybe they just need more time, but it's been a long time and I'm worried. I really hope that my problem will be solved.

BetChain Casino - The problem with withdrawing money

$388

I have a problem with the withdrawal of winnings in this casino. The fact is that on July 12 I won 4.22 LTC and from that moment the difficulties began. I sent my driver's license for verification, address confirmation, and a selfie with my license. In my account, all my documents are approved and confirmed. I also received an email that the account was fully verified, but for some reason, they refused to withdraw money to me. I don't understand what's the matter and really want to figure out this problem.

BetChain Casino - Customer Support lying and delaying withdrawals on purpose

$231.21

Hello there, I was playing with BetChain for a couple of months and always lost money, this time I won a small amount of 600€ and cash out 450€. The withdrawal was delayed and I asked the support the next day, it was a male and female and both of them told me to wait for 48h and 72h.

One of the support workers told me "their is nmo withdrawals at the weekend and i should wait til monday evening please" , I read last night (sunday 14.08.2022) that they process payments 24/7 so wow first lie from a support worker on a casino site that calls them Legit and trusted ?!

Today I asked again cause I can't wait anymore but this time another worker called "babbs" told me I need to verify myself that's why it's delayed, I didnt recieved an email and the support didnt tell me that at first either.

I made my verification today, I want this to be processed honestly and asap cause this casino is shady and got wrong priorities!

I don't believe in receiving my money at all.

Thanks for the help.

BetChain Casino - Authentication of account taking forever

€450

Betchain is supposed to be a fast withdrawal casino. I beg to differ. I Sent my documents in and made a withdrawal and keep contacting support but they just keep saying I need to wait. No reason for it to take this long!! Ive contacted support numerous times and they just say the same thing. No response last time!!! Please verify my account and withdraw my winnings please.

$2000

Beschwerde-Statistik

Gelöst 30

Durchschn. Betrag $ 17,443

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

7.4/10 ● 117 Bewertungen

Top-Bewertungen unserer Spieler

jkr0816

5/10

Good games, good payouts, decent customer service. I enjoyed the Safari slot.

Do you accept US players or what? your terms of service so you dont bet the AskGambers has a US logo and says its ok?

Please advise and many review sites say you do. It would be unfair to allowed these people to advertise for you.

loul

3/10

I test it because I see cashout time 1 hour... I make a little cashout (25€) 10 hours ago by Neteller and always nothing.

And the rules for free spins is horrible: why you give 50 free spins with big stake if you can't win more than 25€??? I played my 50 free spins from welcome package and won 155€. At the end of free spin my balance return to 25€... what surprise for me !!!! Not really good impression for this first test. :-(

Simple222

10/10

It had been a while since I played on Betchain, but I'm sure glad I went back this month.I deposited 0.025 BTC and played for a while.Then I deposited another 0.0125 and while playing softswiss's Cherry Fiesta, I hit 5 scatter. This was my last spin 0.0045 and I had an instant 4.5 btc win plus 50 more free spins! After verifying everything I had my withdrawal done super quickly. Customer support has always been excellent with Betchain, and I'm pleased to write this review for them.

Hi, Congratulations on your big win!!!! Thanks so much for taking the time to post this great review! Congrats, again, well done!!!!

BetChain Casino vor 9 Jahren

Boss80

9/10

Recently tested and played at BetChain, and was pleasantly surprised with the fast payment via BTC (instantly). Good selection of games, no problems during my play, so far so good.

Some other industry games providers would be great addition (NetEnt, Microgaming). Since its BTC oriented, this could be understandable.

Hi Boss80, Thank you very much for posting this review. We do offer Netent games (please select either Euro or USD as your currency while playing and they will show up for you) as well as Amatic, BetSoft, SoftSwiss, Endorphina, Mr. Slotty, Habanero and our latest addition GameArt. I am happy to also announce that iSoftBet is coming soon. Unfortunately, Microgaming had some issues that our platform provider is trying to resolve so we can get them back on our list of game providers. Please don't hesitate to contact me at [email protected] anytime. Again, thanks so much for posting. Best, Brian

BetChain Casino vor 9 Jahren

Benz15

10/10

This casino has great customer service. A variety of slots to choose from that are fun to play. And generous bonuses.

Hi Benzi15, Thanks for taking the time to review us here. I am happy to hear you are enjoying your play with us at BetChain. Please don't hesitate to contact me directly anytime at [email protected]. Thanks, again, Brian

BetChain Casino vor 9 Jahren

tomy34

10/10

SUPER casino, payments are very fast and finally a casino or we WON!!!! The assistance is very effective. I recommend 100% this casino

Too bad there is not more slot machines for french players!!! Should put more slot machines Amatic.

Hi, Thank you very much for posting this great review. I am so happy to hear you are having a fun time playing and winning!!! I will ask our programmers about any new Amatic games on the horizon!

BetChain Casino vor 9 Jahren

WayneGradde

10/10

Heya, I have only good things to say about my experience with Betchain. I managed to win 11,5k with a 20€ deposit and a 200% bonus. After clearing the wagering requirements I tried to make a withdrawal.

They sent me back an email, asking me to upload all the required documents to their site. Within 2 minutes after I had uploaded all the required documents they had approved them all and accepted my withdrawal.

Hi, Thank you very much for posting about your HUGE win! It was very exciting! I am very happy to hear you enjoy playing with us. Congratulations!!!!!!!!

BetChain Casino vor 9 Jahren

Astaroth

9/10

Betchain Casino: O'k guys my first experience with your casino was very cool seems like you have everything well laid out, good selection of game , Live support, everything is user friendly and easy to understand (T&C's etc...

Plenty of transaction methods and Languages, and yeah I had a blast with my first round.

Was a long play session but very stimulating indeed oh it would seem that I did have a win despite the few "bumps" on the way but that's luck for you ;)

8.5/10

Just one little tiny thing: Might want to check out some of those Quickfire games
wasn't a biggie just one or two.

Hi, Thank you very much. I am happy you enjoy playing at BetChain. I really appreciate your feedback. I will contact Quickfire to see if there was an anomaly going on yesterday. I really apologize. Please don't hesitate to contact support@betchain if there is ever anything we can do. Thanks, again!!!

BetChain Casino vor 9 Jahren

MangoSlots

8/10

Great casino! Took their 200% bonus and had the game session of a lifetime. Streamed it all on Twitch as well, so I got plenty of big wins on tape. I really like their bonus offerings, and look forward to taking more of their bonuses. Only issue I have there is that the wagering requirements are quite high, but since some of the bonuses are 200%-300% I think it's acceptable anyway.

After finishing up the wagering requirements on my first deposit, I ended up with €490. Submitted a withdrawal request (probably around 4 in the morning I think!) and mere hours later it hit my Neteller account. Excellent!

Quickfire games don't seem to run well on this site at all, I keep getting errors when attempting to play them (errors 211, 212, etc). Thankfully they have plenty of other games available, but still quite a bummer. :(

Hi, Congratulations on your great win here at BetChain! I am happy to hear you are enjoying playing with us. I have reported the Quickfire errors to our programmers, thank you for letting us know. Please don't hesitate to contact [email protected] if there is ever anything we can do. Congratulations, again!

BetChain Casino vor 9 Jahren

ronrodd