BetChain Casino

BetChain Casino - Keine Auszahlung auf mein Skrill Konto

€3429.81

ich habe am 17. August einen höheren Geldbetrag gewonnen. wollte diesen dann per Banküberweisung auszahlen lassen. Die Auszahlungen wurden dann von betchain gecancelt, da sie zu hoch waren, und als Auszahlung per skrill bestätigt.

Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

Der Support über email hat mir auf meine 5 emails einmal geantwortet, und mir mitgeteilt das es bearbeitet ist und auf mein skrillkonto gesendet wird, dass war am 23. August.

Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

Mein Konto bei betchain ist komplett verifiziert, sie haben alle daten von mir erhalten, (skrill, bank, adresse, ausweiss) Ich habe kein zweites Konto oder sonstiges.

Gelöst

€1500

BetChain Casino - I'm afraid that the process won't drag on for too long

Hello! I registered a couple of days ago, was looking for new casinos for myself with a good welcome bonus, well, and chose this casino, because of the high ratings and reviews. After registration, I made the first deposit to get the bonus, but alas, nothing was credited automatically, I tried to write in the online chat, to the support mail, waited a couple of hours, no one even answered, as if no one was there and the site was abandoned. Well, I could not resist and started playing at the expense of my deposit, won a little, uploaded all the necessary documents, filled in personal data on the account and made a withdrawal request. In the chat a couple of times a day, if you manage to catch the same operator Jasmin Thompson, I wrote to her, what's the matter, check the documents and confirmation of payment, I see in the verification section all the documents were accepted, but the payment is hanging and awaiting confirmation. Maybe I don't understand something, but there can't be such long withdrawals for cryptocurrency in 2025. You even have a description about 6-8 hours for cryptocurrency. I'm afraid that the process won't drag on for too long, I liked the casino, the payout is good, but in terms of support and payout speed, I'm disappointed so far.

BetChain Casino - Betchain is not Paying out 50 Euro since 5th of December

I made a Withdraw (50€) on 5.12.2004 since then nothing happened. Everytime I asked the Chat they said to me I had to wait a "little bit" and just ask later for updates. Or the Agents told me they sent it to the finance department. But nothing happened. Friday they told me the Manager would have a look and clear this in No time (Screenshot). But guess what? Nothing happened. Today they told me the same to wait a "little bit". So its nearly 2 Weeks and I don't believe them anymore.

BetChain Casino - Withdrawal 2500 EUR not processed for 5 days

€50

I made withdrawal request 15.8. 2024. After 5 days it's still not being processed. It's not my first withdrawal via Mifinity, other methods like bank card I used to withdraw too. This withdrawal I requested via Mifinity because I deposited via Mifinity last time and from this deposit I won. I deposited 30 and recieved 100%bonus. Bonus has 40 x wagering which I did and after finishing wagering of bonus I continued to play. Then I reached point where I decided to withdraw my money. 2500eur. It's maximum of withdrawal limit to one transaction via Mifinity. And from that time I am waiting and reading still same assurances from vip manager.

Gelöst

€2500

BetChain Casino - Account closed, access granted from restricted country

I was allowed an account and to deposit while living in a country that isn't actually accepted here and I believe that I should be refunded my deposits due to now being blocked from the casino and it not being possible for me to cashout my balance when I learned of the restrictions here. It's complete nonsense that they didn't know where I created my account from so its not my fault I was allowed access furthermore being denied to withdraw any funds after I was the one who informed them of the mistake while asking to refund my deposits and close my account. So the deposits were basically stolen with my account now closed and no response to several attempts to contact the casino support via email

Betchain Casino - I can not withdraw my winnings and my account has been blocked

$150

Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

At first, I tried to withdraw money without documents and they refused me. Okay, I uploaded my passport and address confirmation, and put money on withdrawal, but my account was blocked. Now it's in the process of verification. They asked me to take a selfie with my passport and I did it. They demanded 48 hours for verification, but I did not receive an answer as a result.

First I sent my passport and confirmation of the address. Then my selfie and passport. The last time I sent a selfie with a passport and a piece of paper. My casino account has been blocked and I have not received a response from the casino.

I do not know if this is a normal situation. Maybe they just need more time, but it's been a long time and I'm worried. I really hope that my problem will be solved.

BetChain Casino - The problem with withdrawing money

$388

I have a problem with the withdrawal of winnings in this casino. The fact is that on July 12 I won 4.22 LTC and from that moment the difficulties began. I sent my driver's license for verification, address confirmation, and a selfie with my license. In my account, all my documents are approved and confirmed. I also received an email that the account was fully verified, but for some reason, they refused to withdraw money to me. I don't understand what's the matter and really want to figure out this problem.

BetChain Casino - Customer Support lying and delaying withdrawals on purpose

$231.21

Hello there, I was playing with BetChain for a couple of months and always lost money, this time I won a small amount of 600€ and cash out 450€. The withdrawal was delayed and I asked the support the next day, it was a male and female and both of them told me to wait for 48h and 72h.

One of the support workers told me "their is nmo withdrawals at the weekend and i should wait til monday evening please" , I read last night (sunday 14.08.2022) that they process payments 24/7 so wow first lie from a support worker on a casino site that calls them Legit and trusted ?!

Today I asked again cause I can't wait anymore but this time another worker called "babbs" told me I need to verify myself that's why it's delayed, I didnt recieved an email and the support didnt tell me that at first either.

I made my verification today, I want this to be processed honestly and asap cause this casino is shady and got wrong priorities!

I don't believe in receiving my money at all.

Thanks for the help.

BetChain Casino - Authentication of account taking forever

€450

Betchain is supposed to be a fast withdrawal casino. I beg to differ. I Sent my documents in and made a withdrawal and keep contacting support but they just keep saying I need to wait. No reason for it to take this long!! Ive contacted support numerous times and they just say the same thing. No response last time!!! Please verify my account and withdraw my winnings please.

$2000

Beschwerde-Statistik

Gelöst 30

Durchschn. Betrag $ 17,443

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

7.4/10 ● 117 Bewertungen

Top-Bewertungen unserer Spieler

tim

9/10

Overall great bitcoin casino. Great customer service. Always throwing in extra bonuses and rewards. Would recommend.

Cashouts are not instant like other btc casinos, they take time to process but you do get paid.

Hi Tim, Thank you very much for your review. I am very happy to hear you enjoy your time playing at BetChain. Best, Your BetChain support team

BetChain Casino vor 10 Jahren

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8/10

Betchain has an awesome customer support team. They were very helpful in addressing my concerns. Keep up the good work guys!

Hi Mark, Thank you very much for your kind words! Best, Your BetChain support team

BetChain Casino vor 10 Jahren

jb123

10/10

Betchain is one of the few places I trust enough to play with my money. They have excellent live support, frequently reward their players with match bonuses and free no deposit bonuses, and they do prompt withdrawals. I can personally confirm that they do pay out wins - I have never had an issue with a cashout here.

Nothing of importance. Sometimes the live support isn't there and it can be hard to get a hold of them on weekends and holidays, but they are honest and always pay cashouts without issue so I have no real complaints!

Hi, Thanks so much for awesome review!!! I am very happy you are enjoying your play at BetChain. I hope you get a chance to meet our new weekend support agents and see a difference on the weekends and holidays getting Live Support. Thank you, again and Good Luck!!!

BetChain Casino vor 10 Jahren

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9/10

I love playing at Betchain, they have tons of games and my wife and I spend hours having fun and sharing our wins and loses. Its a very nice format and very easy to navigate.

Using bit coins is easy, my money was put into my account almost instantly and my cashouts were paid without dispute within 24 hours.

Hi, Thank you very much for this great review! I am happy to hear that BetChain is your "date night", it sounds like a fun evening ( I wish we could offer cocktail service). Enjoy, Good Luck and thank you, again.

BetChain Casino vor 10 Jahren

Inaktiver Benutzer

vor 10 Jahren

1/10

I made a deposit with bitcoins (which supposed to be instant)yesterday and 24 hours later my account still 0.00.I have write to their support and asked why it takes so long to credit the account. No response since yesterday.

I highly recommend to those who deposit big, stay away from this casino, as you will never get your money!

Hi, Thank you for contacting us. Cubits experienced a network error and has since resolved this. Your deposit is confirmed in your account. I apologize for the inconvenience. Best, Brian

BetChain Casino vor 10 Jahren

Cnichas

1/10

Ummm the blue fonts are nice against the yellow fonts of the casino lobby and the games are displayed well in the lobby and the lobby is the only nice thing.

Betchain is going from bad to worse, just closed my account. No customer service ever. It's easier requesting support here in 3rd world Africa, the casino runs itself only really performing at optimal level in taking players deposits and the rest of the operation is neglected and run like a township here. I would only recommend this casino to someone I really disliked.

MrPotatoHead

4/10

Amatic games with low limits, easy to play for a while with small bets

Low limits also available on softswiss games. I like that I can deposit two or three mbtc here and have a little fun without breaking the bank

Customer service takes forever to respond. Oftentimes several days. Why advertise a live chat feature if no one is ever actually on it? That is deceptive marketing.

I have been depositing at betchain regularly for a few months. Tried to cash out a small amount recently and it has taken hours, I am still waiting for it to go through. Went on live chat, no one there as usual. Emailed customer service, no reply yet. I can understand the delay if I was withdrawing thousands of dollars and they wanted to approve it first, but for a hundred dollars it is just disappointing to have to wait on nonexistent customer service. They advertise instant withdrawals but I have never had that occur. I'm sure I will get my money eventually but the whole point of bitcoin is that you don't have to wait. Makes me more inclined to give money to their competitors where I have experienced withdrawals that are truly instant.

Summary: mixed feelings. The website is good, game selection good, and low limits work for my conservative playing style. But the nonexistent customer
service and lengthy delays with cashouts seriously detract from what would otherwise be a good experience.

Hi, Thank you for reviewing BetChain. I apologize for the delay responding. Please, would you email us at [email protected] with your account information so we can check this issue? I am glad you enjoy playing our games. Ashley has been busy training a few new support agents and I hope you will experience our great customer service once again. Thank you, again.

BetChain Casino vor 10 Jahren

Martin2946

9/10

I absolutely love playing at Betchain casino. Very efficient customer service and quick response. Great bonuses for almost every deposit you make and the best part if you remain a depositing customer you will receive free spins every Friday in your account. Withdrawals are also processed almost instantly. Great casino A+++!! Keep up the good work.

Hi Martin, Thank you very much for your great review!!!! I am so happy to hear you are enjoying your playing with us. I look forward to chatting with you on LiveChat or messaging at [email protected]. Thanks, again!

BetChain Casino vor 10 Jahren

Inaktiver Benutzer

vor 10 Jahren

9/10

To understand how this works a casino you have to know something about Bitcoin currency, otherwise until you realize what it is you will lose a lot of time but also those precious coins. Many say that Bitcoin is the currency of the future, I would agree with them, and for that reason Betchain Casino certainly will in the future prove to be the creator of this type of financial operations. It is not easy to run such a business, because it needs to know to agree all the segments, in order to obtain a qualitative entity upon which the survival of any successful company. The casino started operating last year, and given that the new, now is a good listed on the world's leading gambling forums, on a scale of 1 to 10, they are out there from 7.00 to 7.50. They are an example of how something that otherwise can find their way in a sea of high-quality casino offer, that is the biggest reason I'm here depositor.

At this casino is the current Black Friday bonus offer of 300% on your next deposit, and decide whether you will take this excellent bonus. I did not use the bonuses at this casino because my deposits were too small to dare to clean some of these bonuses, which have a fairly large WR. Betchain I like it because it focuses on the new currency on which more and more talks, and does not care for the poor prognosis of various financial analysts who predict a bad fate for Bitcoin. I would not go into too much of this analysis, I am depository here and I have only words of praise for Betchain. From games I tried out about ten of them and the greatest impression on me were the Stoshis Secret, Mr. Vegas and Boomanji slot. Customer support is not bad, but it could, and a lot faster, the response I have waited up to 12 hours which is relatively much for my criteria.

Hi, Thank you for taking the time to review BetChain. I hope you take advantage of our promotions, as we do not usually have a minimum deposit to enjoy our bonuses. Please don't hesitate to contact us if there is anything we can do to ensure you enjoy your play here at BetChain.

BetChain Casino vor 10 Jahren

Cnichas