Rooli Casino - Payout 50 times less than winnings

Dear STILET666,

Would like to inform you that your complaint has not gone unnoticed.

We are currently looking into your case and will get back to you shortly with a solution.

We thank you for your patience.

Rooli Team

Hello Rooli Team!

I didn't want to make a complaint, but I had to.
I don't doubt your honesty, I'm sure there was a mistake.
But I don’t see anyone fixing this!
Today is the 13th day since my request, have you still not received a response from the payment operator?

Dear Rooli Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Rooli Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear STILET666,

We are pleased to inform you that your query has been resolved, and the requested amount has been paid in full.

We hope to see you back at our casino soon for more exciting jackpots!

Kind regards,
The Rooli Team

Dear @stilet666,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello Askgamblers and The Rooli Team!

I hereby confirm that the casino has paid my winnings in full.
In my opinion, 21 days to solve the problem is unacceptable, but I have no financial complaints.

Thanks everyone and good luck!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.