Rooli Casino - Closed My Account After 3536 Win With No Explanation Provided

Hi there,

I've looked into this for you thoroughly and can confirm the following:

You made a deposit of 360 TRX (99.49 EUR equivalent) to take part in the MOON1 Crypto Welcome Bonus, which you are aware is a 150% match bonus.
You were accidentally credited a different bonus with a bonus amount of 3,344.27 EUR, of which you must have immediately been aware was an error as it is very clear that amount is significantly more than 150% match.

Lastly, the TRX deposit you made wasn't even eligible for this promotion as it was below the minimum eligible deposit amount to get the bonus (450 TRX minimum requirement):

3. Minimum deposit: 0.001 BTC, 0.2 BCH, 0.018 ETH, 500 DOG, 0.3 LTC, 30 USDT, 70 XRP, 0.135 BNB, 120 ADA, 450 TRX.

I implore you to read the Terms and Conditions you accepted upon registration which states:

7.5 If the Casino mistakenly credits your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus will remain the Casino property and will be deducted from your Player Account. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

I have attached the Terms and Conditions of both the website and the specific MOON1 bonus you tried to claim for ease of reference below:

https:­//w­ww.r­oo­li.c­om­/pr­omo­tio­ns/­cry­pto­-we­lco­me-­offer-1
https:­//w­ww.r­oo­li.c­om­/te­rms­-an­d-c­ond­itions

I'm afraid you are not due any winnings as explained above.
Your deposit is to be refunded, as we informed you via email and are waiting for your response to be able to finalise said refund.

Thank you
Rooli Casino Reviews Team

Dear @Lolapaluzasss,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.