Rooli Casino - Delaying or cancel my withdraw

Hi @Gablechat,

We have looked into this thoroughly for you, and can see that your withdrawals have been refused due to invalid format of the information you have entered upon requesting a withdrawal. I can see that our support have reached out in order to provide the correct format to correct the declines and are currently in the process of manually paying out your funds.

It is standard process to suspend accounts when processing manual payouts, your account will be reinstated shorty after manual payout has been processed.

Please keep an eye on your registered email with us for updates from the relevant team regarding your payout.

Thank you for your patience and co-operation.

Kind regards,
Rooli Customer Service team

I’m gonna leave this post open because my first withdrawal attempt was on september 12 and I still don’t have any money.

Also, like i said, i don’t understand why bitcoin for withdraw is not possible even if over 80% of my deposit was made with that.

Finally, my account is closed temporarlily with almost 12K CDN on it.

Hi @Gablechat,

Kindly note that I have followed up on your case and now I can confirm that it has been handled to resolution.

Please check your registered Email with us for confirmation of your payout.

Thank you for your co-operation.

Best regards
Rooli Support team

Dear @Gablechat,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Rooli Casino,

I did received an email from your part. Once i receive the money in my bank i’ll upload it here. I can confirm my account is reactivated. I’ll let you

Dear @Gablechat,

We are glad to see that the case has been resolved.

Please get in touch should you require further assistance.

Kind regards,
Rooli Customer Service team

Dear @Gablechat,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

As of october 7 i still did not received anything. Will update when i get the money. Thank you

Dear @Gablechat,

We can see that your withdrawal is within normal processing time range.

If you do not receive your funds by the 10th business day please get in touch and we will investigate.

We are confident that your funds will be received.

Please get in touch should you require further assistance.

Kind regards,
Rooli Customer Service team

I still did not received any money. I will update as soon as I get the money

Dear @Gablechat,

We can see that your withdrawal is within normal processing time range.

If you do not receive your funds by the 10th business day please get in touch and we will investigate.

We are confident that your funds will be received.

Please get in touch should you require further assistance.

Kind regards,
Rooli Customer Service team

Hi Rooli Casino, I still did not received anything. I double checked with my bank and they confirm that they don’t have received any payment. Can you pleasd investigate as it’s been like 10 business days. It is not normal

Dear @Gablechat,

Please check your registered email as we have provided the proof of payment attached.

Should you require more assistance please contact us though our support.

Thank you for your co-operation.

Regards
Rooli Customer Service team

I received an email from Rooli and the information for the withdraw was incorrect again. I still did not received any funds, i’ve contacted my bank about it and they say Rooli has to investigate and they can’t do anything. 

Hopefully, it will be fixed. Thank you !

Dear @Gablechat,

Please check your registered email as we have provided the proof of payment attached and more information.

Should you require more assistance please contact us though our support.

Thank you for your co-operation.

Regards
Rooli Customer Service team

Dear Rooli,

I still did not received anything and in the proof you sent me, the transit number of my bank is incorrect. I already sent you the good one prior to the withdraw but you used another one. After contacting my bank they don’t have any trace of the funds.
My bank said that the sender (Rooli) must investigate and recall the payment (which was supposed to be returned)

In addition to that, the number you sent the money was already rejected by your financial departed stating it was incorrect and now it is completed ? It makes no sense. Please fix this, i absolutely need this money for my son and his surgery and I don’t understand why it is so difficult.

Please i investigate about where the funds are and recall it, and make you sure you use the good number. My bank says it is supposed to take not much than 5 days and it’s been 3 weeks.

Thank you

Dear Rooli Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Rooli Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear @Gablechat

The funds have returned back to your gaming account.

Please check your registered Email with us for further instructions.

Thank you for your co-operation.

Best regards
Rooli Support team

Dear @Rooli and @Askgamblers,

The case is resolved and I got the money.

Thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.