Rooli Casino - Stealing euro 3000 of my winnings

Dear Rooli Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Zarazzzz,

I'll be looking into this thoroughly for you.
I've escalated the case to the relevant team and i'll revert back in a timely manner with confirmations to your questions.

Thank you for your patience and cooperation,
Rooli Casino Reviews Team

Dear @Zarazzzz,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi @Zarazzz & AskGamblers

My apologies for the delay in my response. I wanted to be sure we had the full and final confirmation of the case.

I can confirm that the actions taken on your account were done with the correct intention but unfortunately an error was made from the team handling which resulted in the cancellation of your bonus in error.

There were concerns on the account, which were being looked into, but the actions were taken prematurely, given that once your documents were provided, our concerns were resolved a this time.

Thank you for providing the documents - these documents are sufficient to have your account reopened, which has now been done.

In regards to your balance, the full balance you had at the time of your bonus being cancelled and account closed was credited back, with the remaining wagering requirement you had (it's as if it was never cancelled and you may simply continue gameplay).
Please be advised that all the same T&Cs apply to this bonus as the original welcome bonus you claimed.

My sincere apologies for any inconvenience caused and thank you for bringing this to our attention and allowing us to rectify this matter for you.

Thank you for your patience and cooperation throughout this matter,
Rooli Casino Reviews Team

Dear @Zarazzzz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.