Hello,
Unfortunately my withdrawal has been pending since the 19/03/2026. The Ts and Cs state 3 days. The support has said the delay is due to the huge volume of requests. I understand this can delay things, but this is far far too long.
I think unless I get a mediator to help I will just continue to be fobbed off.
I would appreciate some help resolving this as I can see numerous players having this issue.
Thank you
Beschwerde-Info
Dear Greenluck Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear chazzagould,
Thank you for contacting us.
We would like to kindly inform you that that your delayed withdrawal has been completed successfully.
Thank you so much for your patience and excuse us for the inconvenience caused from this delay.
Best regards,
Greenluck Team
Dear @chazzagould,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
The remaining 220 euros has not been processed?... Why did the 500 also take almost two weeks?
Dear Greenluck Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
Dear all,
We kindly inform you that all withdrawal requests have been completed.
Thank you so much for your patience.
Best regards,
Greenluck Team
Dear @chazzagould,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
This has all been resolved.Depositing and withdrawing no issue now
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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