Greenluck Casino

Withdrawal pending since April 15th

Von chazzagould

vor 3 Wochen

Hello,

You helped me with this complaint a month ago. Unfortunately, again, a withdrawal (only €285) has been pending since April 15th!

The casino assured me this wouldn't happen, which is why I closed the other complaint, but unfortunately, this is not the case.

The only way I was able to resolve it last time was by working with you. So I'm asking for help again.

Thank you.

Unseriöses Casino Greenluck Casino

Grund Verzögerte Auszahlung

Betrag €285

Diskussion

AskGamblers

• Support Team

vor 3 Wochen

Dear @chazzagould,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Greenluck Casino

• Representative

vor 3 Wochen

Dear chazzagould,

We inform you that your withdrawal has been completed successfully.

Excuse us for the inconvenience and thank you again for your patience.

Best regards,
Greenluck Team

chazzagould

vor 3 Wochen

This has happened on last 2 withdrawals.

It’s taking almost 1 month for 1 withdrawal?

Greenluck Casino

• Representative

vor 3 Wochen

Dear chazzagould,

Please, kindly excuse us for this delay. We are in contact with our payments team and we will update you regarding the matter very soon.

Thank you for your patience and understanding.

Best regards,
Greenluck Team

Greenluck Casino Beschwerde-Statistik

Gelöst 8 / 8

Durchschn. Betrag $1,235

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

Greenluck Casino Beschwerden

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Verifizierung wird nicht abgeschlossen und keine Auszahlung

Guten Tag,

ich habe am 3. und am 4.12. jeweils Auszahlungen in Höhe von 800€ beantragt. Seit dem 5.12. sind alle Auszahlungen blockiert weil ich mich erneut verifizieren musste. Nun ist alles verifiziert aber mein Adressnachweis wird einfach nicht bearbeitet bzw. abgelehnt. Ich habe ihn ein drittes Mal hochgeladen am 13.12.

Der Live Chat sagt ich soll ihn nochmals per Mail schicken, per Mail bekomme ich als Antwort dass ich ihn nicht per Mail schicken soll und nun bekomme ich keine weiteren Antworten außer die Standardantworten, dass die Verifizierung bearbeitet wird.

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Hello,

I would like to submit a complaint regarding delayed withdrawals at Greenluck Casino.

I currently have three withdrawal requests, and all of them have been stuck in “under review” status for several days without any progress:

- 200,000 HUF – requested on 20/04/2026 (5 business days)

- 200,000 HUF – requested on 21/04/2026 (4 business days)

- 100,000 HUF – requested on 22/04/2026 (3 business days)

All withdrawals are still in “under review” status, and none of them have been approved or processed.

I have not received any request for additional documents, and my account has not been restricted. I have also contacted the casino, but I have not received any meaningful update.

I have all the necessary evidence (screenshots, transaction IDs, emails confirming the withdrawal requests), and I am ready to provide them if needed.

I kindly ask for your assistance in resolving this issue and helping me receive my winnings.

Thank you in advance.

Kind regards,

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300 withdrawal pending 9 days

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My withdrawal has been pending for 9 days. The terms say 3 days. It is no doubt going to not be processed for atleast another 4 days with easter.

I have emailed and tried chat (not loading for me).

I am quite worried as lots of complaints on here from others whose money has not been pended for longer then me.

Please help

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I think unless I get a mediator to help I will just continue to be fobbed off.

I would appreciate some help resolving this as I can see numerous players having this issue.

Thank you

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There are three pending withdrawals of €500 each. The oldest has been pending for 13 days, and the other two have been pending for 6 days. The Terms & Conditions state that withdrawals are processed within 3 days.

In January, every payout was completed within 3 days. Since February 1st, withdrawals have taken at least a week, and now no payments are being received at all.

Live chat only asks for patience, and emails receive the same response.

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< information removed which is not related to this complaint > and I have chatted with both sites live chat numerous times and sent them multiple emails without hearing back from them.

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