Greenluck Casino - Still waiting to be paid

Dear Greenluck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear clldjustin,

Thank you for reaching out to us.

We are writing to confirm that we are currently investigating the matter. Our team is looking into the details to ensure we provide you with a thorough and accurate resolution.

We understand your time is valuable and appreciate your patience while we conduct this review. We will reach out to you again as soon as we have a definitive update.

Best regards,
Greenluck Casino Team

I received the three withdrawals yesterday. Thank you very much for that.

I will wait another 2–3 days to see if the next withdrawals are processed as well, and then I will close the complaint.

Dear clldjustin,

We are writing to provide an update on the status of your recent withdrawal requests.

Please be advised that all previous withdrawal requests have been successfully processed and paid out. You should see these reflected in your account balance or statement shortly, depending on your bank’s processing times.

Regarding the three new pending withdrawals, please note that we have escalated these for a priority review with our finance team. We understand the importance of timely access to your funds and are working to expedite the approval process.

We are monitoring the situation closely and will inform you as soon as further updates become available.

Thank you for your continued patience.

Best regards,
Greenluck Casino Team

The new withdrawals have also all arrived promptly.
Thank you for the assistance from the casino.
I will therefore close the case for now.

Best regards

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,
The next three withdrawals were processed, but unfortunately I have now been waiting again for the next withdrawals for 9 days.

Dear clldjustin,

We kindly inform you that the appropriate department has been notified and is actively addressing the matter regarding your pending withdrawals.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,
Greenluck Casino Team