Greenluck Casino - Still waiting to be paid

Dear Greenluck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear clldjustin,

Thank you for reaching out to us.

We are writing to confirm that we are currently investigating the matter. Our team is looking into the details to ensure we provide you with a thorough and accurate resolution.

We understand your time is valuable and appreciate your patience while we conduct this review. We will reach out to you again as soon as we have a definitive update.

Best regards,
Greenluck Casino Team

I received the three withdrawals yesterday. Thank you very much for that.

I will wait another 2–3 days to see if the next withdrawals are processed as well, and then I will close the complaint.

Dear clldjustin,

We are writing to provide an update on the status of your recent withdrawal requests.

Please be advised that all previous withdrawal requests have been successfully processed and paid out. You should see these reflected in your account balance or statement shortly, depending on your bank’s processing times.

Regarding the three new pending withdrawals, please note that we have escalated these for a priority review with our finance team. We understand the importance of timely access to your funds and are working to expedite the approval process.

We are monitoring the situation closely and will inform you as soon as further updates become available.

Thank you for your continued patience.

Best regards,
Greenluck Casino Team

The new withdrawals have also all arrived promptly.
Thank you for the assistance from the casino.
I will therefore close the case for now.

Best regards

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,
The next three withdrawals were processed, but unfortunately I have now been waiting again for the next withdrawals for 9 days.

Dear clldjustin,

We kindly inform you that the appropriate department has been notified and is actively addressing the matter regarding your pending withdrawals.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,
Greenluck Casino Team

Dear Greenluck Team,

The three withdrawals have been processed, thank you.
My new ones have now been pending for three days.

I’m not entirely sure what the long-term solution is, as the withdrawals do not seem to be processed reliably without intervention.

Kind Regards

Dear @clldjustin,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

It has now been over 5 days again without any withdrawals being processed (the terms and conditions still state 3 days).

Dear clldjustin,

We are writing to provide you with an update regarding your recent withdrawal request.

After reviewing your account activity, we have determined that we are unable to process further transactions at this time as you have reached the monthly withdrawal limit for March.

Please be advised that your withdrawal capability will be fully restored once the new month begins on April 1st. We appreciate your patience and understanding regarding our standard security and processing protocols.

If you have any questions or require further clarification regarding your account limits, you can check them out on our website's Terms & Conditions section.

Best regards,
Greenluck Casino Team

Hi everyone,

I don’t fully understand why my withdrawals are being made so difficult.

Since December 3rd, 2025, I have been trying to withdraw my winnings (around €57,000). At first, my account had to be verified for three weeks. In January, everything worked fine, but since February 1st, almost every withdrawal has taken around two weeks. As a result, I’m never able to fully use my monthly withdrawal limit.

Now I’m being told that my monthly limit for March has already been reached, which is not correct. I keep a detailed record of every withdrawal, and the Greenluck support team has also confirmed that my limit has not been reached.

Thank you in advance for your help.

Dear clldjustin,

We would kindly like to apologize for the delay in your case.

Please be informed that we are currently reviewing your claim and will contact you as soon as possible.

Best regards,
Greenluck Casino Team

Unfortunately, nothing has happened so far.
How about simply allowing me to make higher withdrawals, or just paying out the full remaining amount at once?
According to the emails I receive every few days, I seem to be a very important customer — unfortunately, I’m not noticing any sign of that.

Dear clldjustin,

Regarding your pending withdrawals, please note that we have escalated these for a priority review with our finance team. We understand the importance of timely access to your funds and are working to expedite the approval process.

We are monitoring the situation closely and will inform you as soon as further updates become available.

Thank you for your continued patience.

Best regards,
Greenluck Casino Team

The first payouts have arrived. I will keep the case open for now to see if the subsequent ones go through as well.

Kind regards

Dear clldjustin,

We have escalated your pending withdrawal request for priority processing. We understand the importance of receiving your funds promptly and sincerely apologize for the delay you have experienced.

Please be aware that after the funds are released, the actual time it takes for the balance to reflect in your account may vary depending on your specific financial institution’s processing times.

Thank you for your continued patience.

Best regards,
Greenluck Casino Team

Good day,
I still do not understand why my withdrawals are being made more difficult each time.

Out of my last 9 withdrawals, 4 were canceled by Greenluck, even though they were processed using the exact same payment methods as the others. What is the reason for this?

Today is April 14th, and so far I have only been able to withdraw €1,000 out of the monthly €7,000 limit because Greenluck is artificially slowing the process. What is going on?

Dear clldjustin,

We are writing to provide you with an update regarding your recent transaction.

We have identified a technical issue on our side that is currently affecting the processing of certain payments. Please rest assured that we fully understand how important it is for you to receive your funds on time, and we sincerely apologize for this delay.

Our relevant department is already working to resolve the matter. We are monitoring the situation closely to ensure your funds reach you as quickly as possible.

We appreciate your patience and cooperation while we get this sorted.

Best regards,
Greenluck Casino Team

Dear Greenluck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Good day, the most recent withdrawals have all arrived as requested. If the upcoming withdrawals also go through, I believe everything should be fine.

Kind regards

Dear clldjustin,

We are writing to formally notify you that we have escalated your pending withdrawal request for priority processing. We understand the importance of receiving your funds promptly.

Please be aware that after the funds are released, the actual time it takes for the balance to reflect in your account may vary depending on your specific financial institution’s processing times.

Thank you for your continued patience.

Best regards,
Greenluck Casino Team

The next withdrawals have also been received. I hope the others go through as well.
For now, I believe the case can be closed and treated as resolved.