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Greenluck Casino - Still waiting to be paid

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Greenluck Casino

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€ 1450

Chubaca26 Irland
vor 2 Monaten

Hi, I'm still waiting to be paid out from this casino with no help whatsoever, live chat just asks for patience even though I've been waiting five days when their T&Cs state 3 days, I've emailed them daily but just to wait, I have 3 withdrawals of €1450 just sitting there and I want them all paid out because the wait is ridiculous, screenshots provided and date shown on the 28th, should have been paid out on the 31st

AskGamblers
vor 2 Monaten

Dear Greenluck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 2 Monaten

Dear Chubaca26,

Thank you for reaching out to us. We are pleased to inform you that your withdrawal requests of 1,450 EUR has been successfully completed.

Kind Regards,
Greenluck Casino Team

Chubaca26 Irland
vor 2 Monaten

I still have a pending withdrawal, if you could process that asap that would be great

vor 2 Monaten

Dear Chubaca26,

Upon reviewing your account, we can confirm that there are no other pending withdrawals at this time.

Kind regards,
Greenluck Casino Team

AskGamblers
vor 2 Monaten

Dear @Chubaca26,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.