Hello, I would like to submit a complaint about Frumzi casino as it’s the fourth day I’m waiting for my payment of 114€. The given time for the withdrawal from frumzi says 1-3 Days. I have already once made a complaint where I waited 6 days+. So since I don’t wanna wait another week+ I’m hoping this complaint could speed it up, as it is rightful to post
Beschwerde-Info
I have received the 114€, but not the 114.79€

Dear Frumzi Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.

Dear all,
This complaint has been reopened as per Frumzi Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear Declary,
We are pleased to inform you that your withdrawal requests have been completed.
If you have any additional questions don't hesitate to contact us.
Kind Regards,
Frumzi Casino Team

Dear @declary,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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