Ripped off?

[fb_1051120928289190]

has anyone had this problem whilest playing online slot machines i recently was playing at emucasino on megamoolah when the progressive feature wheel came up on the wheel it has one white segment three yellow segments and the rest aremade up of red and pink i think heaps of them anyways the wheel stopped on the yellow segment which is a major prize round about 26000 at the time the computer didn't glitch at all spun the wheel it stopped on yellow lit up the segment then paid out only the mini jackpot ten bucks ripped off hard and i got video footage of this happening and the casino said the footage isn't very clear and can't really see whats happening but it is clear as day

[ValDes]

First of all, hello and welcome to AskGamblers. 

 

Must admit this is not the first time when such visual glitches have been reported in both the forum and via AskGamblers Casino Complaints Service. I'm saying 'visual glitches' simply because this is what turned out to be the actual problem eventually in any of these cases. 

 

What you could do however is to contact casino support asap and ask them to investigate this for you. Since the amount involved into the dispute is serious, you'd better insist on getting an official explanation on behalf the relevant Microgaming department. 

 

In case the casino failed to provide the relevant assistance, feel free to take benefit from AskGamblers Casino Complaints Service. More info about it could be found here:

 

Using AskGamblers Casino Complaints Service

 

Let us know if you need further assistance. 

[Cyndie Dallaire]

Hello, I have encountered a problem last night in the early hours of the morning. I have been playing this game Mega Moolah for two days  and have put alot of money in this short period .  During this time i had a few chances at winning the progressive jackpot. If im correct, on the first day , i got to turn the wheel i think its  3 or 4 time. And each  time , the arrow landed on the red segment, the mini progressive. I won 10$ each time. But last night or early hours in the morning, i got to turn the wheel again, but this time i was so happy to see were it landed. It stop right in the yellow segment , the  major progressive for the amount of around 10 000$  it was a little more then that , I think it was around 10 888.$ I was sooo  happy , figuring that it finaly paid off , but that was shortly lived. A red message in a box came over the wheel ,stating that i had won the mini progressive, witch is false.  You cant imagine how upset i felt. It took me a while to accepts to play on line because i cant go any longer  to the casino since i moved.  I wasnt sure if it was safe to play on line. This was my second or third day, and had put alot into it for that short period of time.  Not having anyone to speak to when a problem happens, so I took down the time it happened and got in contact with a agent on chat.,  I Did report this right away. I have saved our conversation and he seems to be saying the prize i won is what the prize box says! Its because i know were it landed and the prize box dont correspond with the yellow segment at all, its not were the arrow landed.  I know the difference between yellow and red, I was told they will investigate  into it and should get back to me by  email within two days. I am a honest person and i truly hope this casino reward will also be. I do want to continue playing but this matter needs to be looked into and taken care of. I see this has already happend in the past ,and also with the game, Actualy  I just red someone else message and the exact same thing happened, the only difference ,his progressive was a little higher then mine. Hopefully this will be taken care of in a right full and honest  manner,so i could come back and enjoy many hours of pleasure. 

P.S I forgot to mention a important information, the casino is called Grand Mondial

Regards

Cyndie

[cocopop3011]

4 hours ago, Cyndie Dallaire said:

Hello, I have encountered a problem last night in the early hours of the morning. I have been playing this game Mega Moolah for two days  and have put alot of money in this short period .  During this time i had a few chances at winning the progressive jackpot. If im correct, on the first day , i got to turn the wheel i think its  3 or 4 time. And each  time , the arrow landed on the red segment, the mini progressive. I won 10$ each time. But last night or early hours in the morning, i got to turn the wheel again, but this time i was so happy to see were it landed. It stop right in the yellow segment , the  major progressive for the amount of around 10 000$  it was a little more then that , I think it was around 10 888.$ I was sooo  happy , figuring that it finaly paid off , but that was shortly lived. A red message in a box came over the wheel ,stating that i had won the mini progressive, witch is false.  You cant imagine how upset i felt. It took me a while to accepts to Play on line because i cant go any longer  to the casino since i moved.  I wasnt sure if it was safe to Play on line. This was my second or third day, and had put alot into it for that short period of time.  Not having anyone to speak to when a problem happens, so I took down the time it happened and got in contact with a agent on chat.,  I Did report this right away. I have saved our conversation and he seems to be saying the prize i won is what the prize box says! Its because i know were it landed and the prize box dont correspond with the yellow segment at all, its not were the arrow landed.  I know the difference between yellow and red, I was told they will investigate  into it and should get back to me by  email within two days. I am a honest person and i truly hope this casino reward will also be. I do want to continue playing but this matter needs to be looked into and taken care of. I see this has already happend in the past ,and also with the game, Actualy  I just red someone else message and the exact same thing happened, the only difference ,his progressive was a little higher then mine. Hopefully this will be taken care of in a right full and honest  manner,so i could come back and enjoy many hours of pleasure. 

P.S I forgot to mention a important information, the casino is called Grand Mondial

Regards

Cyndie

Well without meaning to sound negative, I doubr very much you'll get the outcome you are hoping for on this one. As you can see above in Valdes' comment this is not the first time this has happened and they do always turn out to actually be a glitch in the system.  I'm a Mega Moolah but and I have to be honest such posts puts me right off because I know if this happened to me I would be devasted. I once won the Dark Knight jackpot and it looked like the wheel had stopped in the white sector which was the biggest jackpot in the millions and then it turned one more notch to the smallest one.

Keep us posted on any updates from the casino.

[Cyndie Dallaire]

On ‎4‎/‎14‎/‎2016 at 3:11 AM, fb_1051120928289190 said:

has anyone had this problem whilest playing online slot machines i recently was playing at emucasino on megamoolah when the progressive feature wheel came up on the wheel it has one white segment three yellow segments and the rest aremade up of red and pink i think heaps of them anyways the wheel stopped on the yellow segment which is a major prize round about 26000 at the time the computer didn't glitch at all spun the wheel it stopped on yellow lit up the segment then paid out only the mini jackpot ten bucks ripped off hard and i got video footage of this happening and the casino said the footage isn't very clear and can't really see whats happening but it is clear as day