Winz.io Casino - Crypto withdrawal missing for over 2 days

RESOLVIDA

Informação da reclamação

Cassino em disputa

Winz.io Casino

Valor

$ 69.6

Solon Letonia
Postado em 27 de julho de 2023

For over 2 days I have waited for my crypto withdrawal to reach my wallet. It is still stuck on "In progress". I have been told there are issues with the crypto payment processing, but for me as a player that is not important when I sign up for a casino that offers withdrawals within 24 hours, for crypto, promising instant withdrawals, and am still unable to get a withdrawal, one that is only around 60 euros. I have not gotten any compensation nor ETA on when it is gonna arrive, other than supposedly coming today, but it is already 7 pm my time, and am not expecting it to arrive today.

Postado em 27 de julho de 2023

Dear Solon,

Firstly, I am truly sorry for this delay. The reason, there was a major technical disruption within the crypto-processing partner and while all deposits and withdrawals work smoothly now, there is a number of transactions that are stuck. It might take 1-2 days to resolve it technically and I deeply apologize for that. We will keep you posted!

Best Regards,

Ronald
Winz.io

Solon Letonia
Postado em 27 de julho de 2023

Dear Ronald,

I appreciate the rapid response and truly wish my withdrawal does occur within the time window you have provided, wish for it to be the accurate one this time. I understand everyone can have issues within the business, just unfortunate that this has been my first experience with your casino, therefore I have not built any trust with it and am very cautious of it, therefore am forced to make a complaint like this. Am more than happy to solve it once the issue has been resolved.

Solon Letonia
Postado em 27 de julho de 2023

I have now received notification for the withdrawal coming through, the complaint can now be closed. Thanks for helping me out!

AskGamblers
Postado em 27 de julho de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Winz.io Casino Reclamações

  • 5 de 7 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,605 USD valor médio

Problema com Winz.io Casino?