Reclamação #10 Polestar Casino

Problemas com saque

Por Anderson B.

há 1 ano

Boa noite, abri uma conta na plataforma Polestar Cassino, no dia 01/09/2024 por indicação aqui mesmo da Askglambers. Fiz um depósito sem bônus de boas vindas e fui jogando algumas slots. Consegui chegar no valor de 1.500 reais e fiz uma solicitação de saque. Não pediram verificação de documentos e também não era possível enviar documentos para verificação e meu pagamento ficou com status de pendente.
Esperei uns dois dias e entrei em contato com o suporte para ver o que estava acontecendo e fui informado que o prazo para pagamento era de 3 dias úteis.
Hoje já é dia 06/09/24, entrei em contato novamente e me informaram que o pagamento já está na fase final e que em breve será efetuado.
Segue o print da tela com o status do meu pagamento pendente.

Cassino em disputa Polestar Casino

Motivo Pagamento atrasado

Valor R$1500

Discussão

AskGamblers

• Support Team

há 1 ano

Caros,

De acordo com a última postagem do remetente, a Equipe de Reclamação do AskGamblers tem o prazer de anunciar que o caso foi resolvido e fechado.

Agradecemos ambas as partes por toda a assistência durante o processo de reclamação.

Mors1891

• 5 Avaliações

há 1 ano

Boa tarde amigos da Askglambers,
O pagamento foi efetuado na manhã de hoje e mais uma vez agradeço vocês por tudo. A experiência nessa plataforma Polestar foi uma das piores que experimentei em todos meus anos como jogador.
Mas graças a vocês eu consegui meu dinheiro e não pretendo mais apostar na plataforma.

Polestar Casino

• Representative

há 1 ano

Dear all,
Thank you for reaching out!
Please be informed that we forwarded your Withdrawal request to be processed as soon as possible.
In case we need additional documentation, we will update you.
Best regards,
Polestar team

Mors1891

• 5 Avaliações

há 1 ano

Bom dia,
Tentei contato hoje ( 09/07/24 ), e o pagamento continua pendente conforme o print que está anexo. A informação do atende é a mesma.

Raio-X do Polestar Casino

Resolvido 6 / 6

Valor médio $762

Duração média da reclamação 6 dias

Resposta média 23 horas

Polestar Casino Reclamações

Veja todas as reclamações deste cassino

Account reopened after self exclusion Polestar Casino

Hello,

I am 38 years old, a father of three, and I have suffered from a sports betting addiction for over 15 years.

On December 27, 2024, I registered with the Polestar Casino website. After losing money several times, I decided to quit. On January 4, 2025, I asked the Polestar website to permanently close my account due to my addiction to sports betting and casinos. The service confirmed the closure. I also sent an email on January 3, 2025, requesting that my account be closed. However, on January 20, after sending me several promotional emails, the Polestar website reopened my player account. Between this reopening and today, I have lost a total of €2,800.

On June 8, 2025, I sent them an email asking them to reimburse me for these deposits that I should never have made again. But they completely ignored me, received no response, and worse, they informed me that I had become a VIP and sent me tons of bonuses.

I'm happy for them to take advantage of a normal player, but not a sick player like me who had simply requested protection.

I'm asking them today to reimburse me for this amount, which I should never have lost.

I'm sure we will find a solution and put an end to this dispute.

Thank you for your cooperation.

Resolvido

€2,800

Withdraw not been paid since November 21st

Dear AskGamblers,

The reason for this dispute is that PolestarCasino.com has not processed my withdrawal request of 356.60€ which was placed on 21st November 2024.

While I have constantly been asking PolestarCasino.com to proceed with it, still nothing has happened. No contact from their side to me. All I get as an answer from their Live Chat is that they have escalated the issue to their financial department.

Jan

Resolvido

€357

Delayed payout for 10 days

Waiting since August 23, 2024. I can't get my money. Every time I contact the live chat, they answer me with standard phrases: wait, wait, wait, but it is impossible to get any concrete answers from them. There is absolutely nothing going on. They can not contact the financial department, and they can not give an answer on payment, referring to the fact that they have no authority. I don't know what to do and where to turn.

Resolvido

€450

Impossible verification At Polestar Casino

Hey,

I feel like I'm being bullied by Polestar Casino. They requested basic documents and I sent them right away. All of them got accepted except one. The transaction history.

They are requesting transactions from 5th of March 2024 to 5th of April 2024. So no problem i sent them a pdf file bank statement featuring that time period. I have sent the same document at least 15 times already and they keep rejecting it. And without any explanation too. I have asked it on email and on live chat. Yesterday i finally got the answer from live chat that I haven't submitted the full period.

So what i think the problem is that my first transaction on that bank account is from 2nd of April. They are not understanding it correctly that my search period is from 5th of march till 5th of April but the first transaction that appears is from 2nd of April. My deposit first deposit to Polestar Casino was 2nd of April.

I have sent them the exact document they are asking but i feel like they are preventing me to get the account fully verified and money locked in there too.

-Oskari

Resolvido

Nearly month delayed withdraw

I've waited 17 days for my withdrawal and I need immediate assistance.

Despite reaching out to live chat multiple times, I keep receiving assurances that my withdrawal is being processed, yet the prolonged delay remains unacceptable.

This ongoing issue seems isolated to this particular casino site, intensifying my suspicions of being scammed.

Your intervention in resolving this matter promptly would be greatly appreciated

Resolvido

€210