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Paradise Casino - Money deposited not credited to account

RESOLVIDA
Informação da reclamação
Cassino em disputa Paradise Casino
Motivo Valor não creditado
Valor $ 55
tysonopisano156 Canadá
Postado em 24 de agosto de 2020

I made a deposit via gigadat e-transfer for 55 dollars 48 hours ago. I contacted Paradise casino after the first few hours and was told it can take a few hours to show on their end. I waited and waited... still nothing so I corresponded with chat again after 24hours and was told to wait some more so I contacted gigadat who assured me the money had been sent to Paradise casino so I contacted chat yet again with proof of gigadat transfer including the transfer number. They said they are looking into it. Almost another 24 hours have passed and still nothing. While I do understand now that it can take up to 24 hours to go through (sometimes longer) I have provided ample proof from not only my e-mail confirmation from my bnk but also confirmation from gigadat and still no funds in my acct. I absolutely love Paradise Casino.I never really win but as a widowed Mother caring for a Child with a disability this is how I unwind. With Covid I am no longer able to do the self care I previously did which is lunch with friends or getting my nails done or maybe a bingo night, so this is my only treat to myself. I was not even offered token free spins as I refuse to deposit again until this issue is sorted out. Even though they do not win much the gesture would have been so appreciated. I find this very frustrating and unprofessional on the part of Paradise Casino. So 48 hours later, confirmed transfer documents on the part of myself and gigadat and I still wait.

Postado em 24 de agosto de 2020

Dear TYSONOPISANO156,
We are very sorry for the temporary inconveniences you came across at Paradise Casino, and we would like to mention that your deposit has been successfully credited to your balance on August 24, 8:17 UTC TZ. After that it was played.
Please, if you have any comments, we would be happy to hear those. And also, the proofs of the successful deposit were sent to the AG Team.
Our deepest apologies in relation to this situation!

AskGamblers
Postado em 24 de agosto de 2020

Dear @tysonopisano156,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

tysonopisano156 Canadá
Postado em 24 de agosto de 2020

Thank you for taking care of this Paradise Casino. And thank you so much to ask gamblers for helping resolve this issue.

AskGamblers
Postado em 24 de agosto de 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Paradise Casino Reclamações

  • 6 de 6 resolvida
  • 1 dia resposta méd.
  • 1 semana vida útil méd. da reclamação
  • 1,519 USD valor médio

Problema com Paradise Casino?