Mostbet Casino - Cannot confirm my phone number in order to withdraw

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Informação da reclamação

Cassino em disputa

Mostbet Casino
Postado em 28 de março de 2024

I registered on the Mostbet website about one month ago and deposited funds and began playing casinos and made some profits.

I then tried to withdraw from my account, the website needs me to confirm my phone number in order to withdraw.

I 'am trying different phone numbers on their website and app to get it verified but am not receiving any verification code whatsoever from not receiving the otp code.

I contacted support (email, website customer support, telegram).they don't answer my emails or provide me with any useful information to fix my problem and they close the chat and pass me to the next operator.

Please help me solve this issue.

AskGamblers
Postado em 29 de fevereiro de 2024

Dear @karielfx,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Postado em 1 de março de 2024

Hello, Dear KARIELFX!

Thank you for informing us about your problem. It requires our close attention.
Please provide your account ID so that we can look into your problem.

Best regards, Mostbet.

AskGamblers
Postado em 4 de março de 2024

Dear Mostbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 5 de março de 2024

Hello, Dear KARIELFX!

We are always striving to improve our clients' experience and help you. We sent a letter to your contact email with a request data to link your phone number to your game account. Please send all the requested data in a reply email. After that we will be able to link your phone number.

Best regards, Mostbet.

AskGamblers
Postado em 8 de março de 2024

Dear @karielfx,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required info has already been sent to the Mostbet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required info or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

AskGamblers
Postado em 28 de março de 2024

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Mostbet Casino Reclamações

  • 2 de 4 resolvida
  • há 2 dias resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 23,457 USD valor médio

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