Mostbet Casino - ACCOUNT Frozen


Informação da reclamação

Cassino em disputa

Mostbet Casino


₹ 82000

Postado em 19 de março de 2024


I have registered on mostbet and have been playing for 3 months. While registering I have uploaded my identity proofs also. I lost at the start and started winning and kept withdrawals. All were going smoothly. All of a sudden I got a message my account had been frozen while I was playing. I was asked to mail documents. I did them. They have verified and asked for a video call. They have scheduled me for an appointment. I attended, and provided all the documents that were asked by them. Even the person said everything looks fine and you have no issues. You will get your account to unfreeze. But it's more than 50 days now, still I am mailing them. They are not responding. When I contacted chat support, they were saying, you need to mail as we don't have access, but the mailing part is of no use. I don't know whom to contact now. Please help me get my money back. I got an amount of 82,000 rupees. I didn't do any kind of fraud or anything. My user id is < username removed >.

Postado em 21 de março de 2024

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 22 de março de 2024

Hello, Dear ADITHYAA111!

Thank you for waiting! We got the information from the security department. Your account was blocked in accordance with Paragraph 2.10 of the Rules:

The Betting Company reserves the right to delete the Client's account and/or revoke part or all of the bets made by this Client, and/or impose restrictions on the withdrawal of funds from the Client's account, and/or introduce other restrictions at the sole discretion of the Betting Company, if it is determined that:
the Client at the time of betting had information about the result (outcome) of the event;
the Client was able to influence the outcome of the event, being a direct participant of the match (athletes, referees, coaches, etc.) or an individual acting on their behalf and in any other way;
the bets are placed by the Client who is in violation of the prohibitions established in Paragraph 2.6. of these Rules;
the bets are placed by a group of Clients acting in concert (syndicate) and/or by a Client acting in concert with other Clients and/or third parties, including for the purpose of circumventing the restrictions established by the Betting Company (any contractual arrangements are prohibited);
the Client has multiple accounts (multiple registration);
the Client, according to the Betting Company, used software or technical equipment to automate the betting process, and/or used software that affects and/or is able to effect the betting process;
the Client used any fraudulent methods of obtaining information or avoiding the limits and restrictions set by the Betting Company, as well as any external factors that, in the opinion of the Betting Company, may be deemed fraudulent and/or provide an unfair advantage;
the Client engages in Arbitrate betting;
the Client has used multi sessions (multiple simultaneous sessions from a single Account);
the Client is abusing loyalty programs and/or bonus programs;
the Client has requested chargeback (in accordance with the International Payment Systems rules) or otherwise denies making a deposit and/or paying for the Services of the Betting Company and/or placing bets;
the Client performs other actions that the Betting Company may deem fraudulent and/or in violation of these Rules.

Have a nice day!
Best regards, Mostbet.

Postado em 22 de março de 2024

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­ directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 26 de março de 2024

Hello, Dear AskGamblers Complaint Team!

We have requested the details of the case from the security department, unfortunately, the wait takes some time. Only the security department has detailed information about blocking. We are doing everything we can to resolve the case quickly. We will contact you as soon as we receive the information. Thank you for waiting!

Best regards, Mostbet.

Postado em 30 de março de 2024

Hi sir,

I didn't do any kind of fraud or used any software. If I am using software or any took any assistance, my winnings will be more than my losing. You can check my account statement. Please check and unfreeze my account. Thank you.

Postado em 9 de maio de 2024

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mostbet Casino Reclamações

  • 6 de 6 resolvida
  • há 2 dias resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 15,457 USD valor médio

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