LuckyElektra Casino - My account is not verified

RESOLVIDA

Informação da reclamação

Postado em 9 de janeiro de 2023

Hello. Please help me to get my money.

On December 25, 2022, I created an application for withdrawing funds from the casino.

On December 27, I received a letter from [email protected] about the need to provide documents. I sent them all the documents on the same day

On December 29th, I received an email from suppor­t@l­uck­yel­ekt­ra.com, they asked the question "Why do I use VPN" and I replied that I did not use VPN. Then, at their request, I logged into my account again and notified the live chat support about it.

On January 1, suppor­t@l­uck­yel­ekt­ra.com notified me that they informed the relevant department that "I have logged into my account" and asked to wait 3 business days.

Three days later, I received no response from them. Please help me to pass the verification and get my money.

Postado em 9 de janeiro de 2023

You can say:

Hi there,

Thank you for contacting us. We sincerely apologize for this inconvenience.

I'd like to confirm that we have expedited this issue internally and will verify your account. We will be sure to contact you with next steps within the next few business days. Should you have any other questions please feel free to reach us at suppor­t@h­ola­par­tne­rs.com

Postado em 10 de janeiro de 2023

Dear Customer,

Thank you for your patience.

Your account verification was completed and the withdrawal request was paid. You can be sure that we are always doing our best and your feedback is highly appreciated.

Please feel free to contact support at any time, should you have any questions.

Sincerely,
LuckyElektra

AskGamblers
Postado em 10 de janeiro de 2023

Dear @muradArgo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.