Amount was debited from my bank but not credited in my dafabet wallet
Hi,
I tried depositing the amount of 18900 INR on 10/12/24 at 10:15 PM. The amount is debited from my account but, it's not added to the Dafabet wallet.
Since then, I've been trying to follow up through the mail by providing all the payment screenshots and required details. But, still, they are not adding the amount to the wallet.
Simply they are giving the replies saying that "we are yet to secure the amount" all the time.
I even asked for their bank statement at the time of deposit I did. But, still, they are not talking about that.
I'm attaching all the proofs here. I appreciate your help!!!!
Phonepe transaction id: Т2412102215459705795962
Dafebet Transaction ID: 402574755
Payment method used: upi
Payment app: phonepe
Deposit amount: 18900 INR
Deposit time: Around 10:15 pm on 10 DEC 2024 IST
Date: 10 Dec 2024
Brand: dafa sports
Utr number: 601292175084
Payment done to: <removed>