Hello. I need your support as I am having a lot of difficulty in verifying at the casino.
I registered two weeks ago and after registering, I uploaded a passport photo and a bank statement to my account as proof of residence. A couple of days later I wanted to withdraw my money. But then they asked me for a selfie with a passport. I did it. After that, I was asked to send a selfie with a passport in front of my house with a sign on which the address of my house should be indicated. As the support service explained to me, they needed additional confirmation of my residence. But I have a problem with this, because in my country, signs with the address are not on every house.
The casino support service was then asked to take a photo against the background of a sign indicating the address in the administrative building. I did it and uploaded it. after that, they ask me to take a selfie in front of a sign with the name of the administrative building and the address. I wrote that in my country they don’t do this, at best there is only a sign indicating the name of the institution and no more. The support service decided to replace this task with another one, so that I would take a selfie against the backdrop of the post office with a passport in my hands. I again explained in detail that I could not do this, because my country is very poor and not every post office can find a sign indicating the address and the name of the post office. As a result, they wrote to me to find an administrative building, where the name of the institution itself and the address would be indicated at the same time.
At the same time, I wrote that in my country, not every administrative building will let me in, since such buildings have very strict security, everything is fenced there, because in my country they are afraid of terrorist attacks. All correspondence is attached to my complaint
