Cobra Casino - Terrible requirements to verify my account


Informação da reclamação

Cassino em disputa

Cobra Casino
Postado em 13 de fevereiro de 2023

Hello. I need your support as I am having a lot of difficulty in verifying at the casino.

I registered two weeks ago and after registering, I uploaded a passport photo and a bank statement to my account as proof of residence. A couple of days later I wanted to withdraw my money. But then they asked me for a selfie with a passport. I did it. After that, I was asked to send a selfie with a passport in front of my house with a sign on which the address of my house should be indicated. As the support service explained to me, they needed additional confirmation of my residence. But I have a problem with this, because in my country, signs with the address are not on every house.

The casino support service was then asked to take a photo against the background of a sign indicating the address in the administrative building. I did it and uploaded it. after that, they ask me to take a selfie in front of a sign with the name of the administrative building and the address. I wrote that in my country they don’t do this, at best there is only a sign indicating the name of the institution and no more. The support service decided to replace this task with another one, so that I would take a selfie against the backdrop of the post office with a passport in my hands. I again explained in detail that I could not do this, because my country is very poor and not every post office can find a sign indicating the address and the name of the post office. As a result, they wrote to me to find an administrative building, where the name of the institution itself and the address would be indicated at the same time.

At the same time, I wrote that in my country, not every administrative building will let me in, since such buildings have very strict security, everything is fenced there, because in my country they are afraid of terrorist attacks. All correspondence is attached to my complaint

Postado em 15 de fevereiro de 2023

Dear Cobra Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 16 de fevereiro de 2023

Dear Azscark,

I am sorry that you are experiencing troubles in our verification process. We are constantly trying to improve it in order to make our players experience even more exciting.

Please allow me some time to investigate deeper in your case and will contact you personally to resolve the issue.

Best Regards,
Cobra Casino team

Postado em 16 de fevereiro de 2023

Dear , casino Cobra
Thanks for answer. I will be wait your decision

Postado em 18 de fevereiro de 2023


We are in communication with Azscark directly, will update you once the case is positively resolved.

Best Regards.

Postado em 19 de fevereiro de 2023

Hello Azscark,

Please confirm that we can close this case and you are happy with the result.

Best Regards,
Cobra Casino team

Postado em 19 de fevereiro de 2023

Dear, Askgamblers
Please my complaint. I got my money. Thanks for your service.

Postado em 20 de fevereiro de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cobra Casino Reclamações

  • 11 de 11 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,251 USD valor médio

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