Booi Casino - Verification documents rejection

RESOLVIDA

Informação da reclamação

Cassino em disputa

Booi Casino

Valor

€ 2198

Postado em 4 de janeiro de 2023

I won 2198 euros on booi casino in the beginning of December. I was asked for many selfies and various documents. I have submitted everything. I am a resident of Finland. I have ID, proof of address and I pay taxes in Finland. But I am also a citizen of Russia. Casinos asked for my 2nd document and I submitted my international Russian passport. After that they asked for my local national Russian passport. I’ve been living in Finland for years 20 years. My old local national Russian passport was lost long time ago and I have to return to Russia to get it. I have no plans of going back to Russia. I was playing from Finland, submitted all of my Finnish documents for verifications, and they ask me for documents which are completely unrelated to Finland which I can’t submit because I live in another country.

Dear askgamblers team please help me to resolve this issue!


P.S. I also provide screenshots as proof of this request. And I translate them into English for your convenience.

Postado em 7 de janeiro de 2023

Hello @all,
The complaint is accepted, we will check this issue.
Best wishes, Booi

Postado em 9 de janeiro de 2023

Thank you for the quick answer.The issue is still unresolved.
Thank you

AskGamblers
Postado em 12 de janeiro de 2023

Dear Booi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 12 de janeiro de 2023

Hello,

This issue has now been resolved.

@HERELEE you need to log in and repeat the withdrawal request.
Also you need to send our support team your E-wallet number, because it is your first payout.

Best wishes, Booi

Postado em 13 de janeiro de 2023

Verification at this casino took more than a month, although I had all the documents on hand. I hope the casino will find more qualified staff to check documents. It was like a nightmare.
Thank you ask gamblers for helping to resolve this issue. Finnaly i get my winings

AskGamblers
Postado em 13 de janeiro de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Booi Casino Reclamações

  • 7 de 7 resolvida
  • há 2 dias resposta méd.
  • há 6 dias vida útil méd. da reclamação
  • 3,892 USD valor médio

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