Beem Casino - Tournament Winnings and Beem Boxes VIP bonus not paid

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Informação da reclamação

Cassino em disputa

Beem Casino

Valor

€ 100

codyfox Nordrhein-Westfalen
Postado em 2 de agosto de 2022

Beem has been great with large bonuses and variety of slots.

I finished a monthly tournament on August 1, 2022 in 7th place, which has a payout of 100 EUR. Typically, in the past, tournament winnings are paid out immediately however 1 week later, and they are still unresponsive to my request.

I have added a screenshot where it states the “LUNAR TOURNAMENT” TERMS.

6.7 The awards will be added automatically after the tournament ends.

I see other people are facing the same issue, I understand that these are bonuses, but when running a tournament a trustworthy casino will follow-through with their commitments.

The chat has been absent for days, I have checked it at all times of the day. I have sent over 15 emails at least, everything is getting ignored.

I have sent 4-5 emails & live chat no longer answers me, they simply say no update or do not reply at all.

The other bonus I am missing are 2 Golden Free Spins BeemBoxes from the VIP level 8 and 9, see attached screenshot.

It says they have been collected, but they are not credited to my account. Again the support won't reply to me, and these rewards are earned after wagering thousands of euros, I am very frustrated right now. I just want the hard earned bonuses credited. I have made tons of deposits in this casino, and never once a withdrawal, this is beyond infurating!

AskGamblers
Postado em 6 de agosto de 2022

Dear Beem Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Beem Casino Reclamações

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