Casino does not approve my withdrawal

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Good afternoon,

It makes me smile that the withdrawal and the document were approved 5 minutes before the response from Arlekincasino. Coincidentally, this phantom provider approved the document at the time.

In any case, I confirm that the withdrawal has been approved!

Please close my account, I don't want to deal with you anymore.

For me the case is closed.

Have a good day

Dear @Snyvex93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Mr SNYVEX93,

Thank you for contacting us.

We stick to our Terms & Conditions, and our cashouts are approved within 24 hours for verified players. However, if a player is not verified, it might take a longer time due to the fact that we need to check documents first.

From your chats with our agents we can see that no one has confirmed that your account is completely verified.
As one of our agents has said, your documents are approved but we are still waiting for the provider to make final checks on your payment document which implies that the account is not completely verified.

In addition, you can check whether your account is verified or not in your own profile. Your ID, address, selfie, and your bank statement with IBAN proof are marked with a green icon, while your PaySafe documents are still marked with yellow which means that they are still pending, and they are still being checked by the provider as has been stated by our agent.

We sincerely apologise for a long check, unfortunately, it might take some time.

However, as we can see, now the check is done. Your documents are verified and your cashout is approved.

Thank you.