Dear Mr SNYVEX93,
Thank you for contacting us.
We stick to our Terms & Conditions, and our cashouts are approved within 24 hours for verified players. However, if a player is not verified, it might take a longer time due to the fact that we need to check documents first.
From your chats with our agents we can see that no one has confirmed that your account is completely verified.
As one of our agents has said, your documents are approved but we are still waiting for the provider to make final checks on your payment document which implies that the account is not completely verified.
In addition, you can check whether your account is verified or not in your own profile. Your ID, address, selfie, and your bank statement with IBAN proof are marked with a green icon, while your PaySafe documents are still marked with yellow which means that they are still pending, and they are still being checked by the provider as has been stated by our agent.
We sincerely apologise for a long check, unfortunately, it might take some time.
However, as we can see, now the check is done. Your documents are verified and your cashout is approved.