Bronze Casino

Nothing really much I could say about what I liked about this site. The games were not that good. Some of the games you could not play and they were running slow.

I won over 1000EUR so I withdraw a 1000EUR. Now that's when problems started. They wanted bank account details which I never used in my life. I had to go around the houses explaining to support team that I never used or had the account details what they wanted. Then another issue was the amount I requested, they said because my last deposit was not over 200EUR, they were not able to pay my the 1000EUR because only able to get x10 deposit and removed the rest of my winnings and did not put back in my account. So I was robbed from my winnings and when I spoke to customer service about this, they did not care. Stay away from this site. They are thiefs.

Great customer service, prompt. Variety of gaming options, lots to choose from. Found online chat really useful and informative. Positives outweigh the negatives.

Some games took a while to load, and had various screen sizes. The only other thing I could say is that some games would freeze in the middle of playing.

Liked nothing! I did not have a good experience with them. Games are ok but that is all, I can't really say anything positive. In my opinion, this casino can't be on Internet.

Where to start. Wow too much to dislike. The verification process that takes 5 days if you are new player. The uphill struggle to get a winning paid out, I'm still waiting from the 3rd of February. Only been in contact with live chat, as support/finance are not emailing you back. I've been told so many things now from: your winnings will be with you in 5 days, to it's in your bank to contact your bank (have done they say but no money was paid) to now saying its has bounced back we got an email from your bank (spoke to my bank who said they never emailed them) I been promised proof of payment for over a week now but nothing.
I my opinion stay away from this site.

Nothing! I did not have a good experience with them. Games are awful, I can't really say anything positive. In my opinion, this casino can't be on Internet.

This casino is a joke and it should be closed down permanently! They do whatever they can to avoid to give you your money in a case that u won! This casino is a nightmare. I received my money 21 days after I request them! I try to contact their customer support. And they simply reply "will be with you shortly, technical issue..." I explain that I'm waiting already for couple of weeks and that's disgusting and she reply "I wish you good luck 😳"

You can deposit money and play games to win money. The pictures look pretty unusual games never seen before.ther are I suppose lots of depositing methods but that's if you are not a UK player

Wow too much to dislike. The verification process that takes 5 days if you are new player, The uphill struggle to get any winnings paid out, the chat support is powerless and useless at well customer support really. The fact that they are not supposed to take UK players but do then change the depositing methods so you cant deposit even though the UK option is on list of countries to select. The lack of or absolute no help from support or finance in responding to emails. I wish I read the reviews and complaints first before playing on bronze and split. BRONZE CASINO YOU NEED SHUTTING DOWN. Beware of steve VIP manager lol that's a laugh but you will see what I mean.

Very strange, maybe even a bit funny. Cant tell because I definitely will not make a payment on that casino site. Live chat operator "Tina" so called "Vip Manager" is trying to get rid of the customers, maybe it is her last day there? Or they are closing down and find it funny to say what they really think about their customers.

I followed this link here from AskGamblers and ended up on the casino site. Then a window opened telling me if I use the code BRZ15 to register I would get 15 Euro no deposit. I got no bonus at all! The operator was very rude. Here is the conversation but it is in German. Basicly she told me that the bonus is not available. Then I asked here if they are fishing customers with that and she told me, yes we are! Maybe it was her last day there or the casino is closing down and they don't care about customers registering with them. Very unprofessional. In my opinion this is not a serious casino. Be careful!
Logo

Warten auf Rückmeldung vom Operator…
Der Operator Tina - VIP Manager steht jetzt im Chat zur Verfügung.
Guten Tag 😊
Wie kann ich Ihnen helfen? 🍀
hallo.... ich habe mich mit dem code BRZ15 registriert aber die 15 euro no deposit noch nicht erhalten.....
Hallo Martina
moment
danke
10:35
Code ist leider nicht gültig
???
10:36
Code ist leider nicht gültig
10:37
auf ihrer Seite wurde mir der code aber angezeigt
ja aber sonst hätten Sie den bonus automatisch erhalten
achso.... also gibt es keinen no deposit bonus und sie versuchen nur die leute zu locken das man sich anmeldet?
ja genau
hab diese konversation jetzt natürlich kopiert und werde sie in den foren zur Verfügung stellen.... ich glaube nicht das sich dann noch so viele leute hier anmelden werden .... ist ja echt krass.....
Danke

Nothing the site is absolutely awful!!! I wouldn't even rate it 1 star ! No idea why I cant post a review without writing 150 words on positive!!!!!!!!!

Want let me self exclude!
As a problem gambler I've asked 4 times now to self exclude. Emailed support and spoke to live chat plenty of times. Only emails I keep receiving back are bonus like we've credited your account with 15!! Its in my rights to want to leave this awful site and they wont let me !!!!

From the bottom of my heart nothing what so ever. I never leave reviews on thing but for this company I have to leave a review
1 positive still trying to think to make the 150 captions up on the review. Maybe the logo and the casino name sounds and looks okay.

1. The service communication terrible
2.verification nightmare
3.the selection of games.
4.system navigation
5. Pop ups all the time about free bonuses ext...
6. Honesty stay away at all cost !

Was nice to get bonus free play until you meet requirements to withdraw money only to be told i need to deposit 50 euro before i can withdraw any money

The whole free play bouns is a waste of time you cant withdraw any of what you win after meeting wagering requirments as you have to deposite 50 euro. It is a huge waste of time.

Bronze Casino

5 years ago

Dear QPRROB

Thank you for bringing this matter to our attention.

According to the Bonus Terms and Conditions of the Casino:
The maximum withdrawal amount for a player from their Free Bonus is €100.

After making the withdrawal request for the Free Bonus winnings, the player must deposit a minimum of €50 before the withdrawal will be paid.

Winnings from that deposit can only be withdrawn after the player has placed a minimum of 100 bets. The player can consult the player history to count how many bets were placed. The casino has the right to expire, end and/or remove any promotion at an time for any reason it deems necessary.

https://www.bronzecasino.com/bonus-terms-conditions/?lang=en

For further assistance, please visit our live chat.

Kind regards

Bronze Casino

Not much, Book of sun is a decent game. The amount of games seems good until you actually play them and its reminiscent of an old game boy. Alot of bonuses come up but next to no rewards from most of them.

Dated games with very bad bonuses. If your in the UK do not bother as getting your money out is a nightmare! All documents provided and they still aren't happy.

I came across this Bronze Casino sometime last year, saw that it was owned and operated by Alpha Interactive, so that immediately turned me off from signing up at the casino! But yesterday, I guess I had nothing better to do, my fingers were getting itchy for some slotting action, and I was thinking to myself, “aah, what the heck, just give it try”, so I did! Hehehe.

Okay, I must honestly admit that I was kinda swayed into taking their Easter Bonus offering of 222% + 100 free spins, but on later thoughts, both were nothing special actually, or even any better than their standard offerings. Anyway, after registering and making a 20 EUR deposit, I had to request from their Live Chat host to add in manually the extra 22% bonus and the 50 extra free spins, simply because the system only credited the standard on-going welcoming offer. Not only that, the host had to do her things twice – firstly, to add the 22% bonus, then secondly, to change the free spins amount to 100. Why she didn't do it both in one go? Well, probably she forgot, or she missed it, or whatever, but I'd let you decide on that for yourself. What mattered to me was that I finally got both, but only after about 30 minutes or so of patiently waiting! Hmm, talk about speed of customer support…she was probably too occupied with too many customers at that time, which certainly kept us customers waiting unnecessarily! Not good at all!

The other things that I always do not like about certain group of casinos, are their wagering requirements on bonuses and free spins, including the very limited game providers in their portfolio. In Bronze Casino's case, the 30x deposit+bonus turnover is still on the high side, limiting the playable games when using bonus money has always been a big deterrent for me, and without my favourite games to play, I could only play on BetSoft games, simply because the other providers do not suit my taste at all. Casinos without NetEnt, Microgaming or PlaynGo games are always a big no-no to me, so most probably Bronze Casino would need to go off my playing list very soon too!

Sadly enough, there isn’t anything that I do like about Bronze Casino, not even the navigation around the website, but the absence of real-time wager tracking is the biggest let down of all! These casinos have always said that the platform they are using do not allow for such real-time tracking, but that to me, is just a lot of bull droppings!

I have read a few bad reviews about this casino but I have been using this casino for the last few months and have never received any problems,
Customer service is second to none always polite and don’t leave you waiting,
The other day I could not find my 30 free spins so I went on to the chat and explained my problem and before the chat was finished there was 60 free spins and a apology,
I went to this casino because the games on other sites were getting so predictable ie; BTG, Netend etc,
I have never made a withdrawal so can’t comment on that, but that’s because I very rarely withdraw from any casino because I play for fun and don’t see the point of taking it out just to put it back in again the next week.

If I’m forced to put something in the dislike box it would have to be that I don’t win on every press of the button !!!!!!!!

I receive text message spam from one of their affiliates. I have contacted them about this 3 times by now, only to receive absolutely no response (as non registered). Their live chat is never working (during work hours) and they don't reply to any form of contact as of yet (2 months). A GDPR compliant company should be aware and proactive in how they are being marketed, and take action when one of their affiliates is spamming potential consumers. I will NOT be registering here, since this is apparently not of interest to them

Let me play £1400 then said when I ask was it ok to play as I was from the uk as I checked reviews on them and saw it mentioned. Can’t get back into my account surely this isn’t allowed is scamming please be careful people.

Nothing to like till now shit customer service strongly recommend everyone else to stay away from this scamming website

Everything is dislike
If you want to experience top level disappointment contact with customer service who has no professional attitude, really unhelpful and misguide. I got an email for the free spins from the casino and when I ask to customer service they told me you can't get that free spins. In short I m going to upload the whole conversation screenshots and you guys can understand the whole mater.

They closed my account when I questioned them not being authorised in the Uk

This is not allowed to register customers in the Uk. it claimed there was an issue with visa but took 5 deposits anyway which showed as failed, but were authorized on my account. This site is a con do not use

Continiously spamming me with SMS text messages and they keep doing it after several emails and chats.

The games were ok and plentyfull, the use of the system fine.

That I was able to register and play Yet I am from the UK and they do not allow UK players.. This day in age surely not hard to stop access from a country that is not accepted, even the registration process has the country you are from and has the UK in that option so why would you think you could not play ??, Also the phone section was automatically filled with +44 and the email was a .co.uk.

Yet they are able to still accept you. Yes the T&C state that no use for UK hidden in the T&C.

This to me is a con and a way to profiteer from customers.

There is no reason for this and the countries not covered should be not an option to choose in the registration process, yes you can still get around this but then why would you if you wanted a withdrawal at a later stage this would just then be refused as you clearly gave incorrect information.. ( so this would not be an argument from any casino )

I tried to get my account suspended when I noticed they didn't accommodate visa deposits. The support chat offered me "ways around the system" rather than banning my account to make a non visa deposit which I didn't want and again asked for my account to be banned, they then offered me a "special" bonus if I deposited using paysafecard and continued to ignore my suspension request. Finally they banned my account after 5 minutes of asking.

They have a good selection of games (taken you don't use the deposit bonus)

Nothing good to say about it otherwise, you can only use a few providers with bonus money. But most of all, my biggest nuisance is that I get called pretty much every day. And a voicemail message says: Hi this is Anna from Bronze casino and we have a bonus for you. I would blacklist the number but I can't because they're calling with an unknown caller ID. STOP CALLING ME ALREADY!!!!!

Nothing. The basic level of customer service was appalling. I would suggest to give this site a wide berth.

Took nearly 3 weeks to be paid my winnings. Always an obstacle put in the way. BIC code, IBAN, ID incorrect.... etc. Only with the help of AskGamblers did I receive my money.
I contacted their lawyers (chamberslaw.com) this was the best way to get action taken.

They have a nice selection of games from the big providers, not just bad ones.

This site is very slow. I had alot of problems with lag, server load etc. Furthermore the times I wanted to contact the support, they either didn't respond or where offline. If this was due to problems on the site or chat I don't know. I'm not sure I would recommend this specific site. Not due to slot variance, but due to how the site works for me. I'm using chrome on desktop and a ios smartphone.

450% deposit bonus up to 6000€ sounds intruiging but I do not know TC regarding it

It has been a few months since I sent them an e-mail (they did not have a live chat at the time) and I am still waiting for their reply so I could possibly create an account

Didn’t actually play so can’t say anything positive

I couldn’t manually set a deposit limit. I had to go through to live chat and was asked “can I have a reason for you wanting to set a deposit limit” straight away that was a big warning sign. I wouldn’t trust any site which asked me this so I explained I wasn’t happy with not being able to manually set a deposit limit and I was not happy being asked for a reason (which I explained was my right as a customer and all sites should legally have a responsible gambling feature readily available to any customer) I decided not to deposit and will be closing my account.

I could deposit via iDeal, which is nice for dutch players.

I made a deposit and received the money after 13 days.
The live chat is rude and doesn't solve your questions, the bonus isn't worth taking: you can only play the bonus money on limited providers after playing through your cash balance.
You can not unsubscribe from the emails via the mails you get from them (the unsubscribe button doesn't work).

They will not block your account when you ask for it. To me it seems like this casino will do anything to get your money and wont do any good to their players. There are far better casinos to play at which are more fair and have better terms.