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I can see that now. However, according to their terms and conditions, I shouldn't be allowed to have a second account. Therefore, if I was not able to create a second account, I would not have been able to deposit - surely this should be flagged like it would if I had self excluded previously? Similarly, if the superfluous account (the second one) was deleted and merged with my existing one, the £1 daily limit would take effect and I would not be able to deposit, as stated in their terms, below. It seems like Unibet use the fact that the sites are part of the same group to their advantage when it suits. The deposit limit would not be applied to another account because they're "separate sites". However when I contacted about closing one account, they were instantly able to tell me that I had another Unibet account at Maria Casino that they would close too, because they're "part of the same group". It also appears from the term above, 3.11, that if I had accepted the Maria Casino bonus and played with it, they could confiscate my winnings. What I am asking for is fairness and balance - if they are within their right to remove winnings from a bonus on superfluous account, then surely the player should be entitled to a refund on deposits on such account? I thought that these Responsible Gaming tools were there to help players who have identified a problem. It appears that these operators can enforce or choose not to enforce them on a whim, which is totally unacceptable. I would not have set a deposit limit if I wasn't experiencing issues with my problem gambling - that's why these facilities exist after all!

After looking through the terms and conditions, I contacted Unibet who were able to close both accounts instantly and simultaneously. The agent said that she would forward my concerns on to the Responsible Gaming team and they would come back to me. I received this reply from them today: I then called and asked to self exclude both of the accounts, which they refused to do. I asked if this meant that I could go ahead and open a new account and the agent told me that I would be able to with a different email address, but "why would I do that" if the accounts were closed. This doesn't fill me with confidence that they're totally committed to responsible gaming. I set the deposit limit to £1 (rendering me unable to deposit) as I was having trouble controlling spending due to this problem. It is included as a possible solution under their Responsible Gaming page and it was faster than going through the Self Exclusion process, which I wish I had done now!

In my case, I didn't self exclude. My concern is that I set a deposit limit of £1 on Unibet. So, if their terms had been upheld - as Maria Casino is also a Unibet account - I should either not have been able to open another account or been limited to a deposit of £1. Either way, this should have prevented me depositing over £8,000.

That was my understanding too. It has been the case previously, where I have signed up for an account on a site connected to another (from memory, I think it was Caesars Casino after setting a limit on Jackpot Joy) and the deposit limits carried over.

I only set a deposit limit of £1 on the account. I had that many accounts that I was going through, that if I couldn't find a quick way to self exclude, I just set a deposit limit below the minimum deposit, which stopped me depositing.

I identified last year that I have a problem with gambling. At this stage, I either self excluded (where it was one button, rather than spending 5-10 minutes contacting support) or set a deposit limit to lower than the minimum deposit. This was the case with Unibet, where I set up a £1 maximum daily deposit. In the past week, I have hit a speedbump and signed up for a couple of accounts to play online at sites that I haven't registered with before. One of these accounts was at Maria Casino, where I deposited (and subsequently lost) over £8,000. After I lost the money, I contacted support to see if there was any way I could get some of the money back, in a bonus. There was no bonus available on my account, so I started digging through the FAQs and terms and conditions to understand why. While looking at the terms and conditions (which are almost exactly the same as Unibet), I noticed that Maria Casino was part of the Unibet group and that, by the terms and conditions, I had actually registered for a Unibet account on Maria Casino Upon checking the terms and conditions further, I found this: So, I am now left confused about a few things: - If I should only have one account within the Unibet group, should I have been able to set up another account? I signed up with exactly the same information - username, email, name, date of birth, address (and even password). After speaking with Unibet support, they suggest that it is normal to have multiple accounts within the Unibet group, and that "hundreds of thousands" of their customers do so. However, this contradicts the terms and conditions, and I'm sure that if I had been registering multiple accounts to take advantage of bonus offers, my winnings would rightfully be removed and the account closed. Should this be the case with the deposits that I made too? - If I have set up a deposit limit on my original Unibet account, this clearly shows that I have an issue controlling my spending on their site, so should any deposits over £1 be null and void, even on a new 'illegitimate' account? - I have read cases where people who have self excluded have been able to register again and deposit money, within the same group or site, and were entitled to a refund. Is setting a deposit limit under 'Responsible Gaming' in the same classification as self exclusion (i.e. identification that a spending problem exists)? I set up the limits on my account as I acknowledged that I have a problem controlling my spending and I would have expected to not have been allowed to sign up for another account within their group, as stated in their terms and conditions. This is a by far the most challenging problem I have had to overcome in my life. I have gone almost a year without playing online and all it takes is a bump in the road to throw you off course. I would appreciate any input or thoughts on the above and whether I stand a chance of recovering the money that I have deposited in this duplicate account. Thank you.