Funkdoc_21

lol interesting! i might have to give that a try...

Thank you everyone for taking the time to reply and give advice, I have officially received the funds in my bank account this morning. I have updated my complaint as well with AG. Now i can rest easy, and go lose back (some) of the money.. lol

Couldn't come up with a title for what i want to ask lol but question.. If you're playing a game that when you hit bonus it allows you to choose for example... low number of spins, high multiplier vs high number of spins with low multiplier... what choice do you typically make? or do you choose somewhere in the middle? I've always been someone that choose the max number of free spins, I figure it gives me more number of spins to hit a high paying spin, also allows me most number of spins to re-trigger bonus.

Hey everyone, woke up to some good news this morning. After getting AG involved, Cashmio has replied saying they have made updates to their payment processing system and it is all approved. They said it should be in my bank account on 1-5 business days but has officially been processed on their part. Feeling pretty good knowing it’s now on the way.

I honestly don’t get it. I chose them based on Askgamblers verified, they accept Canadian players, and then finally when I want to make a withdrawal this happens... I just wish they would try to process the payment with 12 digit account number but I don’t know what they are doing lol. The feeling of not being able to do anything is very frustrating and scary. 2500 dollars would be very helpful right now, and besides that.. the feeling of knowing I’ve deposited so much money with no opportunity of cashing it out is scary.

Update I have filed a complaint with askgamblers. Cashmio waited 2 days to literally tell me the exact same thing “it failed because you need a 7 digit account number” I am furious. I have submitted official bank documents showing my 12 digit account number, I have told them numerous times the CU I am with has 12 digit account numbers. And I confirmed with my bank all details are correct. I now have lost trust that they have even tried to manually make the payment with the details I provided. I have called them out on it as well.

I keep wondering to myself if its reaching their finance department and they are just automatically rejecting the transfer because seeing a 12 digit account number is throwing them off? So maybe they aren't actually even trying to submit it ? Thats what my banker was thinking is happening, because its not like the transfer was sent and my bank rejected it, its just been rejected from Cashmio's side.

yes, many multiple attempts... with live chat talking to their finance department as i submitted and kept saying it failed. So i asked them what is the error message... like i would think their system would say more than just ...error? so i can try to fish out the information needed for it to go through and they wouldn't give me a detailed error, just the information i submitted is can't be processed... so now again waiting for the payment team investigation to be done.

I did call and ask my CU yesterday, she told me to make sure they use my 12 digit account number, with the 5 digit transit and 3 digit ins number... so i definitely made sure i got the right account info.... i've been steady on the phone/email/live chat since last week trying to sort this out lol. hardest part is NOT playing with the funds while i wait lol.

I also bank with a credit union (Servus Credit Union in Alberta) but i only have a 4 digit pin haha. I'm thinking i almost have to open a new bank account with a normal bank lol and get my money out...

i am waiting to hear from them what their issue is, they said they dont run into it often and think it possibly is a technical issue from their end. I would hope they would know / advise me where to put the dashes and breaks in account numbers if need be lol. For the first few conversations they couldn't get over the fact that my account number is 12 digits, they kept wanting a 7 digit account number lol. We will see what the next update is hopefully sooner than later.

Further update... have been on live chat all morning, and no results... and now they are saying they need to escalate things to their specialist team to try to resolve the issue with 48 hours... so it sounds like my hopes of having the funds for Aug 1 have dwindled lol. very frustrating.... sit and wait continues...

UPDATE: i have tried numerous more attempts while talking with Cashmio live chat and then him talking to the funding department to see if they can process and still failed attempt after failed attempt... @TheAverageGuy I did exactly what you mentioned, and still they said it failed. I have sent them even void cheque for the account so they can see I haven't made any errors in account numbers / my submissions. Now they replied Okay! well as it sadly failed again, we will have to double check this with internal payment admins to confirm as it might be that the issue is on our end so I'm not too sure how long this all is supposed to take... Getting super frustrating... I have spent hours on end with Live chat trying to sort through this and no progress has been made.

thank you all for the advice ! i am trying to work with them to sort it out and hopefully in the next 24/48 hours it'll be resolved. I will update you here when it all works out (even if you dont care, i still will as my a celebratory post lol)

I do feel their chat/reps have been trying to work on a resolution thats why i didn't want to file a complaint right away. I just don't want this to drag out for weeks, I'm hoping maybe someone on here has encountered similiar issues and has tips of how to resolve. haha well i hope he does and thanks for tagging him in it.