Stockbet86

What's my accusation exactly? I have two online casinos acting the opposite. It's a fact. I'm not happy with the ukgc direction of "reasonable measures" - spell it out. I think if you deposit and lose/win you're liable. I don't expect a refund. In this case, i lost far more to those that took the deposits than paddy power, who voided all deposits and winnings.

Hi folks. This is becoming an obvious issue for players who have self excluded at some point who return years later. Firstly, several online casinos are very good at slamming shut or preventing you from opening accounts. Great, well done! My problem lies with this grey area where winnings are removed if you win anything or refusing to return deposits. I've had paddy power remove my winnings (entire balance) and cancel my deposits and i've had slotboss refuse to return my deposits because i was only taking a break with its sister website. I've just had virgin close my account but taken my deposit. I'm not crying into my beans, but amounts have varied and cannot help but think they are just making it up as they go along. We all accept the casino is stacked agasint us but this needs addressing. I'm furious with the paddy power situation, as the uk gambling commission refuses to show me where it says a bookmaker can accept a bet, pay and take it back because of any reason other than a crime being committed. Any similar stories?

In the interest of balance they have now verified my account and processed my withdrawal.

It's worse because they threaten to take all deposits too. "Please note that this verification procedure is deemed solely in protection of your funds and account. Required documentation will have to be provided within 7 days following the request of the Company; should the documentation not be provided within this timeframe, or false or misleading documentation if provided, then the Company may, at its sole discretion, terminate Your Account, confiscate all winnings and seize and void any and all Account balance." Their withdrawal policy is very open ended as this is not a listed step. They are basicially taking my money and making it very difficult for it to be returned, let alone my winnings. Maybe if they are so concerned i'll get the police involved and they can verify everything. Even more of a joke is this is a debit card and they show as "progressplay ltd" - so it's actually impossible to show the company they request. I'll also be getting google involved as this was a referring ad.

I think if they are licensed by the same uk gambling regulator as every other casino then i see no reason why they require such level of detail. They need more info than passport control, it's crazy. What are they trying to verify exactly? I've also been telephone interviewed! There is no consistency to this, just make it up as they go along. What next, dental impressions? No way would i walk away from this without getting a regulator involved if they decide i cannot be verified.

Hi, Currently waiting for a withdrawal from Fable Casino and they have asked for my id, front and back of debit card, utility bill and bank statement showing my transactions with them and credit card number/my full name next to them. I find this a bit much and on top of this failure to do so within 7 days means they will void winnings and cease deposits. Exact text pertaining to bank statement is this: "Bank statement showing the transactions done to Olorra Management Ltd by your card, showing the Credit Card Number date and your full name. Please kindly provide us with the bank statement you already have as we will be able to match the account number with the card you have already provided us." Is it me or is this more about making withdrawal as hard as possible? Thanks