WayneGradde

Last Sunday i deposited some money to Nordicbet and started to play a weekend tournament provided by Yggdrasil. The tournament had a 3000€ prize pool with 1000€ up top to the player who managed to get the highest coin win. About an hour in i hit 5 bonus symbols that was worth 10 000 coins + the bonus (from which i only won 200 coins ). The leader in the tournament at that point only had a 6000 coin win, so I obviously got excited and waited for the tournament leader board to get updated. After about 10 minutes my score was still unimproved so i decided to contact the live chat. The guy in live support took a look at the spin and told me that since there were only 3 hours left of the tournament, that i should just wait to the end of the tournament, and that my score would most probably get updated by then. This never happened so i contacted the live support again. This time they took a look at the spin again and told me they had to contact the game provider (Yggdrasil) to get this sorted. After about 1 day they got back to me and told me that Yggdrasil doesn't count wins from the bonus game towards the tournament leader board, but because they had failed to mention that in the terms and conditions, Nordicbet granted me the 1000€ as a goodwill gesture. I've played on a lot of casino sites and I have feeling that not many sites would have paid me if a similar incident occurred. So it feels like the least i could do is post this topic about it. I also want to mention that I've been playing on Nordicbet on and off for about 10 years and never once have I had a problem with them. So big kudos to Nordicbet and i warmly recommend this casino site for everybody.