EricCasinoLuck

Hi Leo, EGT wont be available from the start but we'll definitely keep them in mind whenever we consider adding new providers in the future. I know they are gaining popularity and have some pretty decent games nowadays!

Hi! I'll post the same thing here as I did on another large forum. I hope it explains the situation . We are indeed switching the technical platform for our sites starting with CasinoLuck in a month or so from now. That email was sent a few days ago to inform everyone at least 30 days in advance. We are not changing owners, just the platform. For us this is something positive and it should be for you guys too! It’s not like there has been all cheers and praises regarding our current platform…. To give some general information without making this post too long; Things that concern players will basically stay the same or be improved. Our team and I will of course remain to take care of you, as always. This is a technical platform switch. There is no dramatic change of owners or management here!! We expect there to be way less stability and technical issues like downtime and alike on this new platform. We will also have brand new responsive websites for all our brands. The mobile sites, in particular, will be hugely improved. The game offering will largely be the same and big providers such as Netent, Microgaming, NYX and PlaynGo will remain. We will lose some of our lesser played providers like IGT and Isoftbet but on the other hand we’ll gain the popular provider WMS. Raging Rhino, anyone?!?! We will launch a new loyalty program that will be way more extensive than the current FPP program we have. We’ll continue to accept players from the same countries as we currently do. All in all, we’re trying to make the switch as seamless as possible for you, our players. We aim to accomodate bonuses, promotions, bonus WRs, limits, payout times, payment options etc on the new platform to what we have now or better. Affiliates should not worry either. Income Access is our affiliate system and that will not change. I would be happy and thankful if someone could correct the title of this thread to avoid misunderstandings. I would suggest "CasinoLuck and NextCasino are changing platforms". Cheers! Eric

Hi All, Please accept my apologies if some of you have had questionable service by our live support. It is run by us and not by our platform provider. We do all our own support, mail and chat. I'm glad to hear that mail support is quick and professional though. If live chat are not able to answer or assist in a certain matter, they are instructed to ask the customer to send us an email instead. It is slightly easier to assist via mail as we get more time to look into the issue at hand and there is more time to perhaps consult with a senior member of staff before answering. I can only guess but it feels like live chat has stressed out answers to some of you. I will personally make sure that our live chat staff are aware of these complaints and I hope we can better the service, going forward. Have a great week!