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ValDes. You are correct, you did give me the information needed in your first response. I will submit a complaint

So should i submit a complaint? I don't really know what to do here and what rights I have

Should I launch a complaint through askgamblers? i think this is the most ridiculous answer I could've received other than "we're not giving you anything".

and now i got this: Many thanks for contacting us back. We understand where you coming from and your frustration. Please know that we have nothing to offer you as compensation of the said issue for now but 9 free spins. If there is anything else we can help you with, please do not hesitate to contact us. We will be happy to help you. Kind regards, Caroline. BoyleSports Customer Support.

And I forgot to say thank you to Frankel and Cocopop for their input

Hi again everyone I finally received a response and they are offering me 9 free spins. I wrote back asking them if it was 9 free spins in the regular game (and at what stake) cause the issue was that I lost out on a bonus round with £40 per spin. I don't think their offer is good, but I'd like to know if everyone here thinks this the best I can expect?

Thank you for your replies I will definitely use the complaint service offered here if the case does not resolve itself. What would be a reasonable solution to request? This has never happened to me before and I don't know if they will try to back away completely. I know, £40/spin is very extreme and it was a rare case That's why I was so happy when I hit the bonus round. I did try logging in again and the game went back to the start and not into the bonus round which is when I contacted support.

Hi, I hope it's ok to post this here but I just wanted to hear if anyone else has experienced something similar and what the outcome was. Earlier today I was playing on Boylesports Casino and I was staking £40 a spin on Age of Gods. I hit the bonus round which can be very profitable and the game just completely closed down on me. I contacted customer support who confirmed that I had indeed been awarded the bonus round but that she would have to send the issue on to the technical team. I'm of course worried about the potential win I've missed out. Has this happened to anyone else? What was the outcome and what can I do to ensure they pay out a reasonable sum? I've got the email transcript and a screenshot of the winning spin but I'm worried that they are going to come back to me and say that the problem was on my end and there's nothing they can do about it.