SE / Sister sited UK

[fb_10155830304200716]

Hello,

 

I'm panicking a little and wanted some advice.

 

A few months back, I SE from a casino site. Last night, I opened an account with a sister site ( honestly didn't realise until afterwards) and won, quite a bit actually.I used the same email, address, DOB, debit card etc. I didn't try to hide who I was. I was allowed to register, deposit and play.

 

Are they going to try and withhold my winnings? I have read their terms and it mentions nothing of SE from one, SE from all. The company is regulated by the GBGambling corp.

 

Are there any rules that if you self exclude from one site, you automatically SE from there other sites? If so, should a block not have been put on my account upon registration?

 

Thanks for any help

 

 

 

 

[Fiekie247]

Hello,

 

I'm panicking a little and wanted some advice.

 

A few months back, I SE from a casino site. Last night, I opened an account with a sister site ( honestly didn't realise until afterwards) and won, quite a bit actually.I used the same email, address, DOB, debit card etc. I didn't try to hide who I was. I was allowed to register, deposit and play.

 

Are they going to try and withhold my winnings? I have read their terms and it mentions nothing of SE from one, SE from all. The company is regulated by the GBGambling corp.

 

Are there any rules that if you self exclude from one site, you automatically SE from there other sites? If so, should a block not have been put on my account upon registration?

 

Thanks for any help

Hello

 

Do you mind sharing the website or group you joined from and self excluded from?

 

Well they will keep your winnings as soon they realised you self excluded and there is nothing you can do about it. I am sure it is somewhere in their terms in a very fine print.

 

They allow you to register and deposit as per normal and then when you withdraw thats when they will detect it.

 

I hope they give your winnings, but would not keep my hopes up as the chances of you not getting your money is 95% unless the casino will act in Good Faith and pay you out or even return your deposits.

 

Good luck and let us know about the outcome.

 

We have had many and many of these situations and the resolution always goes into the casino favour. The best possible scenario we had was a players deposits was returned.

[fb_10155830304200716]

I will share the company, once they have either paid me the money ( i know, unlikely) or sent me an email saying they wont be paying me the money.They have nothing in their terms and conditions regarding this. Also, I did not receive an email when I self-excluded from the first site so i havent seen any further terms or condisions. In an effort to see what was in their terms ( ie email once you exclude) I have created a further phantom account ( on another sister site), immediately, I self-excluded and i still havent recieved any email. This was in the past few hours, so it may have to be manually picked up by someone.

I know they have to return my deposit, thats pasrt of there regualtory obligations. Problem is that my deposit was £100 and my winnings total £5k. So you can see why im anxious.

[MacdoniS]

Hi Ian S, welcome to Askgamblers forum! 

Mate, if you didn't found any terms&condition associated with the SE of one casino to another of its sister casino you're more likely to get your wins. That's fortunate, for my opinion our forum member Fiekie just wants to know if what casino you pertain because some of its rules (mostly sister's casino t&c) follow the other t&c and so we will have the cue if it understandable that you're SE too from that sister casino. 

Update us mate if you paid or not. Thanks and may the odd be in your favor!   
 

[cocopop3011]

I will share the company, once they have either paid me the money ( i know, unlikely) or sent me an email saying they wont be paying me the money.They have nothing in their terms and conditions regarding this. Also, I did not receive an email when I self-excluded from the first site so i havent seen any further terms or condisions. In an effort to see what was in their terms ( ie email once you exclude) I have created a further phantom account ( on another sister site), immediately, I self-excluded and i still havent recieved any email. This was in the past few hours, so it may have to be manually picked up by someone.

I know they have to return my deposit, thats pasrt of there regualtory obligations. Problem is that my deposit was £100 and my winnings total £5k. So you can see why im anxious.

 

Where exactly are you in the withdrawal process? Have you completed verification yet?

[fb_10155830304200716]

I just don't want to run the risk of putting the casino name on here, them seeing this thread then looking into it and refusing to pay out. As soon as I get an answer, either way, I'll post.

 

Some news in that they have sent me an email congratulating me on my win and asking for ID docs which I have sent. In addition, which I found pretty strange, they said due to the large win, i would need to sign and return their TC's, which I have done. They are the same terms as per website...

 

I wait.. !

[cocopop3011]

I just don't want to run the risk of putting the casino name on here, them seeing this thread then looking into it and refusing to pay out. As soon as I get an answer, either way, I'll post.

 

Some news in that they have sent me an email congratulating me on my win and asking for ID docs which I have sent. In addition, which I found pretty strange, they said due to the large win, i would need to sign and return their TC's, which I have done. They are the same terms as per website...

 

I wait.. !

 

You never have to reveal the name of the casino dear that's entirely up you and we understand when you don't want. I was merely asking where you was in the process.

 

I too find it strange that they've asked you to sign another copy of the terms since you would have already agreed to these at sign up.

 

Have your docs been verified?

[fb_10155830304200716]

I sent them the docs last Thursday and not received a response. I have been able to further deposit funds since

I have emailed twice and they havent responded either

also, I never got an email from the SE er the phantom account I set up

 

all really strange

[Fiekie247]

I sent them the docs last Thursday and not received a response. I have been able to further deposit funds since

I have emailed twice and they havent responded either

also, I never got an email from the SE er the phantom account I set up

 

all really strange

Dont they have live chat?

[fb_10155830304200716]

no they dont

[cocopop3011]

no they dont

 

What are their withdrawal timescales? Have they already gone over this?

[fb_10155830304200716]

They have sent me an email saying that my withdrawal has now been approved and should be in my account in 3 days. They also apologised for the delay and said that it took so long as they were checking my gameplay and were pleased to report that all seemed fine!

 

thanks for your help with this guys. The Casino was PlayCosmo.com / part of the cashbet Aldernay group

[fb_10155830304200716]

money received   

[cocopop3011]

money received  

 

Awesome stuff! And thanks for keeping us posted. Enjoy your winnings.