Hiya , im just asking for a bit of advice , i am registered with GAMSTOP , however while under this i joined the casino site stupid i know . Once joining i noticed i did put my first name wrong due to autocorrect on my mobile , i did however contact live chat and state this was the case and they said they would change this no problem in the mean time I deposited a large amount of money around £6000 without verification being a issue. Only until i tried to withdraw a small amount back they asked for verification i sent in my driving license , a picture of me holding my license , utility letter and picture of bank card with my name on which i was using to deposit. Unfortunately i did lose all the withdrawal i requested after reversing this then depositing again a large amount of money. I was then mid way through a bonus game with around 170 won and the site blocked me and said i need to verifiy again i explained my situation and livechat said thats fine and send the docuements again which i did however i still never recieved a reply. I did this again and again sending my docuements around 6 times and talking to live chat daily for the past 3/4weeks and still no reply or response. I also just discovered i opened an account previously a few years ago and reading their terms and condition it states no multiple accounts from the same address which both accounts are My question is would there be a reasonable case of getting a refund of my deposits or at least some deposited after sending my ID into the casino? Even if my first name was different it still had my address , mobile number and date of birth plus all my verification documents sent ,plus me asking the livechat to change my name stating my actual name ? What are peoples views on this ?
