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- bcasino help
- By ValDes,
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Who's Online 2 Members, 0 Anonymous, 14 Guests (See full list)
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By cocopop3011 · Posted
Sorry I haven't been active in here today guys, just been so busy with the other contest. I'm so tired now so I'm going to get some sleep, it's been a long day. Will get this contest up to date in the morning and check all your PM's to make sure I have all the details. Night night all. -
By Potatohead · Posted
Y'all having a good time and I still didn't receive my prize. RocketPlay here ðŸ˜ðŸ˜‚   But congrats on the winning! @Fiekie247 -
Not sure, if this is a good reason for rejecting my complaint by askgamblers. This: "Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/. Kindly note that while we do understand your frustration and disappointment for not been treated well enough by the aforementioned casino brand, please keep in mind that each and every online casino has the exclusive right to determine and apply their own bonus and/or loyalty policies towards their customers. Unfortunately, the AskGamblers Complaint Team is not able to influence such policy in any way. Therefore, your complaint is being rejected. Should you believe your loyalty towards the operator has not been answered adequately, a simple solution could be to find another online casino which would appreciate and reward your loyalty and deposits better. To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base."  -
Ok, fine. Country is not restricted, there is NOTHING about any restriction towards Russia.  Also, there been no option to turn on in deposit tab (in some casinos you must enable bonus before any deposit). Just registered. Made a successful verification. There been NO violation of rules in any way from my side. Period. Support representative reffered to: "9.1. Tsars Casino reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by Tsars under regular circumstances." Nice, and what now prevents then this casino for not to add any bonus to any new player? Why do then even offer welcome bonus on their site? This is misleading at minimum!
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By cocopop3011 · Posted
Don't you think that's a bit harsh - I mean there will be a very good reason why your complaint was rejected! Maybe you could actually start by telling us what has happened exactly and why the casino said you couldn't get it. Was your country restricted maybe? Did you forget to use a code?
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