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haha okay, i had absolutely nothing to post , was working 80 hours a week, well i asked them if they also needed a full dna report and my measurements but they didnt think it was funny . I guess Royal Panda really Lost its charm and its service. I do hope they still read all the complaints and learn from it. Wishfull thinking probably
Hi Miranda, welcome back to Askgamblers after a short period of abstinence, hehehe.
Well, if you came back and posted a nice winning screenshot, I would have been very happy for you...but coming back and venting...oh dear me...that's not good at all...but it seems to be so frequent with many other players too nowadays.
The entertainment value of playing at online casinos has seen a drastic drop of late, if you ask me, what with all those requirements for selfies, Source of Wealth documents, bla bla bla. I wish I can help you out here, Miranda, but Royal Panda got pushed over Dover Cliffs by me some months ago (including many other casinos too - all asking me to send selfies and whatnots), but I hope someone else can give you some good advice or comments for you. Royal Panda, for me, is history, hehehe. 😁
i have verfied with Royal Panda 5 times over the last few years and now when making a small withdrawal have to again, but now they want so much personal details that it worries me, and they will not destroy the infomation after use as well, im startng to think they are looking for a reason to take the winnings, wich they will not find on my side... but you never win a discussion with a casino. isnt it strange that they Let you deposit until infinity but when you withdraw, the rules come out again and again?
Im here to vent,i am long time player at Royal Panda and i have had to verify about 5 times already. I only Play with ideal deposits and creditcard and i Play a lot. Im a gold member so that says enough. After a three month losing streak and the last discussion about gold status not giving cool benefits i still played ( yes i am a woman of habit) Anyway this morning i played and won 350 euros. So i decided to not Play anymore and have it payed out. I mean atleast some of my losses returned right?
I got a very strange email from roy the specialvip care guy that if i wanted to keep playing at Royal Panda ( excuse me? Im probably paying your paychecks dude) i needed to send them my statements from salary for three months and 3 months of bankstatements, because they wanted to verify what my income is. So i called and the servicedesk said yeah when you reach certain amounts you get rechecked ( i have send them everything for 5 times already and i was promised last time that i was Good To Go for eternity) so i asked them what they would do with my personal documents because i think its risky and i dont want them to know what i spend my money on when im not playing... the answer was, only internally we discuss this and we keep your personal information for 5 years)
al bullshit aside.. they took away the ideal option, they took away the fast bank transfer option and now i have to send 3 months of bankstatements? and my salary statement? and they cant even tell me why?
my cybersecurity senses are buzzing. And AFTER they pay my winnings ( wich i doubt they will or they will stall it for weeks) im gone. The service is getting worse and worse and there are no clear responses.
Does anyone else have experience with them lately like mine? is it me or did they get shittier after joing leovegas? they keep saying that there was fraud from the netherlands and thats why they check, but they only seem to check wen you win.