888 Casino

Won from freeplay offer. No issues with payout so far, will report otherwise if problem occurs. Very fair win to loss ratio, if payment is received then I think the reviews are a little unfair.

Long payout times, it's 2017 and this can be done a lot quicker nowadays.

Good games, friendly support. They have live chat since a couple of days now. I make some big wins but not that big, I hope the real big win will coming soon. This is one of the casinos I play the most and I really enjoy it. They have great bonuses and reward system. The 888poker is also one I play the most. They have free tournaments every day. They are honest, you can trust.

The withdrawals still to long pending till they proceed to the payment. They take to 72hours to proceed to a payment, That means if you make a withdrawal it will be pending for 3 days. And every time you enter the cashier the first thing that appear is a windows to reverse your withdrawal to your account balance what is embarrassing. If you not concentrated you reverse it and have to wait again 72 hours or just loss your winnings playing.

Big payouts
Good selection off games
Bonuses
Live roulette and card games
Good layout of pages

Wrong withdrawal amount won over 600 and got email saying they will pay 96 ?? Didn't even take bonus so why only 96
Takes up to 72 hours to get an answer
No live chat options

Good choice of games and easy to navigate site with little lag.

They do not like to pay out. If you have a problem you may as well try to get in touch with the 'A' Team, you will have more chance of getting a sensible response. Even when, by shear bloody mindedness of keep sending emails, you get a response from some entity of the alleged management team they just send you back to operations and you go round in circles. My advice steer well clear, there are far better casinos out there.

A great casino on the gaming side and easy-to-access platform.
I registered a week ago when I made some deposits without winning, but eventually I won £ 6500 playing Jacks or Better.
I recommend to play with confidence!

I read some reviews and complaints made by other users and I was scared.
Many of the complaints were made for the very late withdrawal system and immediately after that I contacted the support team who told me to upload the documents for verification and after 5 days I will have the money in my bank account in the most generous way.

They have not checked my papers yet, but I recently talked with one of a friend wife who's working for 888sports and she told me to trust.

Regards ,
Serghey

I am surprised by the bad reviews I have read on here. I recently joined Casino 888. I primarily play the live table games. After doing well I cashed out 2000 last Wednesday the 17th. The money arrived in my account today 1 week later. I have found everything very smooth and easy with Casino 888. I would definitely recommend especially the live table games. I have no issue waiting 1 week to receive winnings.

I have nothing negative to report at this time. So far my experience with Casino 888 has been very positive and enjoyable.

Reasonable game selection, attractive welcome bonuses, instant deposits.

Absolute nightmare if you ever actually win any money and want to withdraw it. I've jumped through all of the hoops that they have placed in front of me, included sending certified copies of my driving licence, and am now at the stage where all email communications, and messages to their representatives on Facebook, from myself are simply being ignored. It's currently been ten days since I've sent my proof of identity, and a subsequent chase-up email...and despite their site saying the process takes 24-72 hours, I'm yet to even have a basic acknowledgement. It appears that treating their customers with utter contempt is their modus operandi these days...and I can only assume their Live Chat has been removed due to the horrendous number of complaints being received.

There is a good selection of games. It is very easy to deposit by debit card (but slow to withdraw)

I am a VIP longstanding player on their casino site - they offer a VIP birthday gift yet when I asked for it they became rude and said I could not have it. It is clearly stated in their website with no T&Cs attached? As a result I asked for a Subject Access Report (SAR) (as you are allowed to do as per Information Commission rules) for my account detailing the emails and internal communication about my account. They have sent me an excel spreadsheet just listing my deposits and withdrawals and refuse to send the emails. I have challenged this and so am complaining to the Gibraltar Information Commissioner to see what they say about it. I have also read they are being investigated by the UK gambling commission on their exclusion policies which is why their share price has gone down this week. I would be very careful how you deal with them.

New to this casino, so was happy when I won 730 pound, after reading some reviews I was worried about payout. But nothing to worry about as it is all in my account in under 5 days

Nothing like I did say I was worried about payout after reading a lot of negative comments

I have no complain about the live casino, especially the live blackjack tables. Great bonuses, free play, wins and so on. The deposit process is easy and the withdrawal process is okay but slow. In general it's 9stars out of ten.

Withdrawal process is slow. I had large withdrawals in process and I had to verify my identity but that's no problem but it took s long time so of course I fell in my own whole and reversed the withdrawal and lost it all. If only there was faster payout I wouldn't atleast reversed it and had a chance to spend some of it once in my bank account. But my current and biggest complain is that Live support help is limited and customer support is very bad and very discrete. I currently have a very obvious technical problem from the casino end and proof of missing founds that where not added to my balance after winning hand in blackjack. I provided support with all info and got reply after 3days that the funds where paid to me. In the mail said if can disagree and reply back so I did but now with more frustration and more details and proof to my issue. I also requested higher management to care for the case. I got an reply that it's been forwarded to technical support and to highest management but it will take 5 business days. This has to be dealt with as urgent as possible not so slow and with and customer service person that says that they don't understand what I want. I have proof and I am sure that if I get to talk with an manager it will be resolved. The missing winning amount is almost 42000 kr. I am awaiting answer and will update as I get it.