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Nuestra calificación CasinoRank
1/10
CasinoRank
Calificación de los jugadores 136 Reseñas
4.3/10
136 Reseñas
Tiempo de respuesta a quejas 107 Quejas
1 día el medio 107 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Al ingresar al lobby del casino en 888 Casino realmente se siente como si estuvieras a punto de apostar en un establecimiento muy conocido que ha estado activo durante mucho tiempo. Lo que da esta impresión es el aspecto simple pero realista del sitio web del casino, donde todo se presenta de forma clara y fácilmente accesible. Todas las diferentes secciones del casino son fáciles de encontrar y las opciones de filtrado disponibles facilitan el proceso de localización del juego al que desea jugar.

user_avatar
Por Dusan V.
Lo que nos gusta
  • Aprobado por eCOGRA
  • Gran selección de juegos
  • Chat en vivo 24/7
  • Varios métodos de pago disponibles
Lo que no nos gusta
  • Chat en vivo no disponible en español
  • No admite criptomonedas
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de 888 Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://es.888casino.com/
Establecido
1997
Licencias
Malta Gaming Authority, UK Gambling Commission, Autoridad Regulatoria de Gibraltar (GRA)
Programa de afiliación
Idiomas
español, inglés, alemán, francés, portugués, ruso, tailandés, chino, japonés, árabe
Tipo de casino
Juego Instantáneo, Móvil

Información general sobre 888 Casino

888 Casino tiene varias licencias para atender a los jugadores de diferentes jurisdicciones legales. Entre estas licencias encontramos las emitidas por la Autoridad de Juegos de Malta (MGA), la Comisión de Juegos de Azar del Reino Unido y la Asociación de Apuestas y Juegos de Gibraltar.

Aquí encontrarás todo tipo de juegos de casino, incluidas máquinas tragamonedas, juegos de mesa y una sección de casino en vivo. El sitio web del casino está disponible en varios idiomas, incluido el español.

El casino ha estado operando desde 1997 y, a lo largo de los años, los jugadores han tenido algunas opiniones negativas sobre este casino en línea, lo que explica la calificación más baja, pero para obtener más información, puedes leer las revisiones de jugadores de 888 Casino. Para toda otra información relevante, continúa leyendo nuestra reseña de 888 Casino.

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Quejas

Lee las quejas que otros jugadores han dejado sobre 888 Casino. Obtén más información sobre las quejas.

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Retencion de retiro por 568 USD exigencia infinita de documentos y bloqueo de soporte
Estimado equipo de mediación,

Presento esta queja formal contra 888 Casino debido a una retención injustificada de mis fondos, tácticas dilatorias severas y una nula capacidad para comunicarme con su equipo de soporte para resolver el problema.

El día 7 de mayo de 2026, solicité un retiro legítimo por la cantidad de $568.00 USD. Desde entonces, el casino ha entrado en un bucle burocrático interminable, rechazando sistemáticamente mi retiro y devolviendo el dinero a mi balance de juego. La excusa principal ha sido la solicitud reiterada de mis estados de cuenta bancarios para validar la nueva vía financiera. A pesar de mi total disposición para cumplir con sus políticas de Conozca a su Cliente (KYC) y enviar la documentación requerida, el proceso no avanza.

El agravante principal de esta situación es la total falta de comunicación y asistencia. El soporte técnico en vivo (Live Chat) se encuentra bloqueado, presenta fallas constantes o simplemente me ignora de forma sistemática. No recibo respuesta humana a mis correos ni claridad sobre qué documento específico consideran faltante. Aplicar este "silencio administrativo" y dejar al usuario en indefensión constituye una práctica opaca y abusiva que vulnera los derechos del jugador.

No he tocado ni apostado un solo centavo de los $568.00 USD que se encuentran en mi balance, ya que mi única intención es retirar lo que me corresponde.

Solicito su amable intervención para que 888 Casino asigne un supervisor real a mi caso, cese este bucle infinito de verificación documental y proceda a liberar mi dinero a la brevedad.

Agradezco de antemano su ayuda.
Status unsolved No resuelta
$568
Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Status unsolved No resuelta
$7,000
Delayed withdrawal funds withheld for over 2 months
I am filing this complaint regarding an unresolved withdrawal of $8205 from my 888casino account, which has been pending for more than two months without any explanation or resolution.
Timeline of events:

I submitted a withdrawal request to my Neteller account approximately 2–3 months ago.
I completed all KYC/identity verification procedures in full, providing every document requested by the casino.
My verification status was confirmed as approved.
Despite full compliance with all requirements, my withdrawal has not been processed.
I contacted 888casino customer support multiple times via email and live chat. My messages were either ignored or received only generic automated responses with no meaningful follow-up.
On 30.04.2026, I sent a formal written complaint demanding payment within 48 hours, citing intent to escalate to the Gibraltar Gambling Commissioner and the UK Gambling Commission. No response was received within 7 days.

Current status:
The withdrawal remains pending. I have received no explanation, no estimated payment date, and no meaningful communication from 888casino.
What I am requesting:
Immediate release of my funds ($8205) to my Neteller account, which was the original and explicitly stated withdrawal method.
I have made every reasonable effort to resolve this matter directly with the casino before escalating to AskGamblers. The casino's prolonged silence and inaction leave me no alternative.
I am happy to provide any additional documentation upon request.
Status unsolved No resuelta
$8,205
Withdrawal request still awaiting process after 18 days
Hi my support ID is 840559228. On April 25th 2026 I won 59,000 Canadian dollars on slots at 888 Casino. I requested a withdrawal, ID 941862948229 of 30,000 which was the maximum monthly withdrawal. I initially requested in to be E-Transferred but was unable to do that so I reversed the withdrawal and then redid it requesting a wire transfer . I uploaded my British Columbia , Canada drivers license and the required wire transfer information for my bank account. I was asked for a bank statement which I uploaded. The statement was for the same account I used to e-transfer the funds I used to gamble on the 888 Casino site and the name and address of the account match my drivers license. This is also the account I have requested the funds be wired to. I talked to a live agent after several days to enquire why my withdrawal was still awaiting process. He asked me to again upload my bank statement and ID which I did. On 888 casino the documents I uploaded are showing as awaiting verification since May 1st 2026 and I have not received any emails from 888 Casino giving me any updates on the withdrawal request or on the verification of my documents and ID. I have talked to 4 live agents on the support chat and have been told I dint need to upload any more documents and that they have escalated the matter to the payments department and that they will process the withdrawal as soon as possible. The fact that the documents are still not verified makes me believe that no progress has been made in my withdrawal request. If any other documents are required I will provide them immediately . I have turned off my ability to reverse the withdrawal in my 888 Casino account. This delay is way beyond the stated timeframes on the 888 Casino site.
Status solved Resuelta
$30,000
I am filing this complaint against 888ro regarding an unjustified account closure and the confiscation of my winnings following a Live Casino session
Detailed Chronology:

Verified History: I have been a customer of 888.ro for some time and have successfully completed withdrawals in the past. My account was previously verified and considered compliant.

Recent Activity: A few days ago, I deposited and played sports betting. After finishing, I withdrew my entire balance without any issues.

New Session: After a couple of days, I decided to deposit again. This time, I played exclusively Live Baccarat in the Live Casino section. I managed to win, bringing my balance to [4300 ] RON.

The Obstacle: When I tried to withdraw my new winnings, the casino requested a screen recording of my banking app. However, my bank account has been officially closed by the bank in the meantime.

Official Evidence: Since it is technically impossible to record an app for a closed account, I provided 888.ro with official, stamped documents from the bank confirming the closure and my ownership.

Unfair Closure: Instead of accepting these official legal documents, 888.ro permanently closed my account, citing a generic breach of Terms and Conditions, and seized my funds.

My Position:
It is highly abusive for a casino to accept my deposits and allow me to play, only to demand an impossible verification method (video of a closed app) once I win at Live Baccarat. I have provided superior legal proof (bank papers), but they are being ignored to avoid paying out my winnings.

I am asking AskGamblers to mediate this case so I can receive my legitimate funds.
Status unsolved No resuelta
RON4,300

Estadísticas de quejas de 888 Casino

Resueltas 52 / 104
Cantidad promedio $14,471
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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Valoración del jugador
4.3/10 136 revisiones

Mejores revisiones de nuestros jugadores

Awful casino!!! Stay clear they lie to you and trick you into getting a deposit bonus! You can have 200% but only if you bet £2000+ first. Not made clear and a bloody con. No live chat - took 3 days to get back to me.

Hi there, We are sorry that you feel this way. We strive to give our players a positive experience and strictly follow regulations to provide fair and responsible gaming. If you have further comments or questions, feel free to contact us at [email protected] and a representative will be happy to help. Thank you, 888casino team

user avatar

888 casino is rigged . I got robbed for 2000 . I didnt come close to making a profit . You dont deserve a star your robbing people . I make this point . If it was not rigged people will make a fortune so they must fix the game . I will never play online roulette or any casino game online again . I want my money back but they will claim its not rigged . I know it is . Its impossible to be as unlucky as i appeared to be . Even the FOB roullette terminals pay out more than online live play . Thats how rigged they are its surly illegal whats happening

Hi Tysonluck, We are sorry that you've had a negative experience when playing with us, We pride ourselves on fair, regulated play and we take Responsible Gaming and customer care very seriously. If you send us a private message with your email and username, we will be more than happy to look into your account history and explain any points that have perhaps been lost in communication. Alternatively, you can always contact us at [email protected] and we will respond as soon as we can. Regards, 888casinoteam

user avatar

Nothing Good about this Casino Site - Warning do not use.

I like a lot of people that I am reading up about put up to £1000 without any security verification but as soon as I tried to withdraw money I was stopped and my account was restricted from withdrawal but funnily enough it wasn't restricted to still deposit or reverse withdrawal. I then went on to reverse some of my winning and lost them. After 72 waiting for them to verify my documents they then blocked the withdrawal again saying I had logged in at a different location to what I registered with which I hadn't it was something to do with the wifi I was using but again I was still allowed to deposit or reverse with withdrawal. Joke of a company don't responded quickly intensional so you spend all your money waiting to be withdrawn. Horrible tactic from a horrible online gambling company.
Warning to all to stay away!!!

Hi there, we're sorry to hear about your experience.at the casino. If you could send us a private message/complaint with your email address and username, we will look into your account history and one of our representatives will be happy to contact you. We hope to resolve any issues you may have had and wish you a more positive experience in the future. Regards, 888casino team

user avatar

There is nothing special about this casino vs other online casinos.

Deposited £10, pretty much got instantly locked out of account. Asked to send notorised copies of three different things (who even does that in the UK?) As many have mentioned customer service is awful, with them sending me automated/generic emails. Eventually I told them to refund my initial deposit (which was only £10 remember) they said they were unable to do it due to them taking security "very seriously". So now I have to either take time out to get notorised copies of three different documents (like I'm getting a mortgage) or just write it off. Couple this with other users poor experience with customer service with this company (not just mine) and withdrawals, I would certainly recommend people take their money elsewhere.

Also save yourself the trouble of emailing [email protected] as they'll either ignore you for days, or send you a completely unhelpful message. It's clear taking money is more important to this company than providing a positive user experience.

Hi there, we're very sorry to read this review. If you could send us a private message/complaint with your email address and username, we will look into your account history and resolve the problem ASAP. We do take our players' experience seriously and we will do our best to clear up the problem as soon as we have receive your details. Many Thanks, 888casino team

user avatar

I opened my account and without putting in any deposit or as much as playing any games, I already requested for Identity verification. Got my confirmation a couple of days later by mail and started playing. Did not encounter depositing money thru my debit card.

Made my first withdrawals but unfortunately reversed one of them. 2 more withdrawals made today. I will just await how fast or long it would take to get credited to my debit card. Hope the negative issues about withdrawals are just scattered incidents but not a general thing that is happening.

All in all, a fairly satisfied player here. Will wait for further developments.

The annoying offer to reverse your withdrawal but I can live with it. Understand it's the casino's job to ask people to bring money in and not out. lol

Great to hear that you're enjoying the casino. We hope you continue to make the most of all we have to offer and if you encounter any issues down the line, do not hesitate to contact us at: [email protected]. Regards, 888casino team

user avatar

An Absolute terrible casino, I tried it once with a promotion code and didn't receive my bonus. I then tried a few weeks later with a new promotion code. They once again did not credit my Free play Bonus. Casumo, 21, Rizk all follow through with their promotions. I contacted them still heard nothing back. Trading standards have being emailed. Hopefully this will soon be resolved.

We're sorry to read about your experience. If you send us a private message with your email and username, we will be more than happy to look into your account history and fix the problem, unless it has already been resolved. Alternatively, you can always contact us at [email protected] and we will respond as soon as we can. Regards, 888casino team

user avatar

Cannot fault my experience with 888. Won £1300 last Thursday - was paid onto my credit card by Tuesday. Very happy customer! 😁

Tend to receive an error every time I move from my account page back to the game screens but it doesn't take long to reload and log back in so not a big issue.

Great to hear about your wins! For any other matters, our Support Team is always here to help you at: [email protected]. Regards, 888casino team

user avatar

Extremely poor customer service and responses to complaints. All emailed replies from the company are generalized and keep repeating themselves rather than answering questions asked within the emails. The company also claims to promote fair and responsible gaming to avoid impulsive and uncontrolled gaming however this is not the case. As proved by my gaming activity that was sent to me.

After contact with the UK Gamblers commission they agree with my claims but cannot recoup any losses instead they have asked me for the information and explained that when investigated they may fine the company but I will not be told of the response as to whether they did or not. They have strongly advised me to seek legal advice to help me.

All I can advise is to beware of using this gaming site. They do NOT promote responsible gaming until it is too late. They leave all the responsibility to use the gaming limits to the customer and really is a customer has a problem of course they will not use the gaming limits until it is too late as they have the addiction!!!

The company will then use every T&C and clause to avoid paying out and to also avoid giving customers they money. Please consider very carefully whether or not you want to waste money on this site. You will loose every thing not worth it.

We're very sorry to read about your experience. We take Responsible Gaming and customer care very seriously. If you send us a private message with your email and username, we will be more than happy to look into your account history and explain any points that have perhaps been lost in communication. Alternatively, you can always contact us at [email protected] and we will respond as soon as we can. Regards, 888casino team

user avatar

Their casino is a real memorylane 1998 and it feels you´ve entered a place where an old dusty and hibernated slot-machine is sitting at the back of a room in a place no-one hardly ever visits anymore.

I received a bonus in one of their own game and instantly got technical issues. Reloaded the game and the bonus-mode was gone, nowhere to be seen. The history-details of that last spin that should have taken me into bonus-mode wasnt logged and the game keeps telling me it will continue the last session since it was shut off for some inscrutable reason unstated.

Unwilling and ignorant support.

Thanks for your feedback. We're sorry to read about your experience. If you send us a private message with your email and username, we will be more than happy to look into your account history and fix the problem. Alternatively, you can always contact us at [email protected] and we will respond as soon as we can. Regards, 888casino team

user avatar

A large selection of games.
Beautiful and enjoyable live games including Casino Poker and Punto Banco Baccarat.
Attractive dealers who all speak English and respond more often than not.
Attentive web-support who appreciates a compliment to the dealer.
Best Baccarat table I've ever played.
I receive Bonuses from time to time.

Every time I log in, the bank immediately asks me if I wish to cancel my payout, and while I can control myself, this policy seems a bit too aggressive and I actually clicked the cancel button by mistake the first time. This small annoyance does not detract from the quality of the Casino itself and I will continue gambling at 888Casino dk
I notice payout is a point of contention in other reviews. I have asked for my first payout 24 hours ago and will keep the review updated. Their FAQ page says up to 5 days and I expect no issues.

Great to hear that you're enjoying our Live Casino games and bonuses. Thanks also for your feedback. We're always grateful to hear about our players' experience. We trust that you have received your payout within the given time-frame. Regards, 888casino team

user avatar

Noticias del 888 Casino

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