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Nuestra calificación CasinoRank
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Calificación de los jugadores 136 Reseñas
4.3/10
136 Reseñas
Tiempo de respuesta a quejas 107 Quejas
1 día el medio 107 Quejas

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Opinión del editor

Al ingresar al lobby del casino en 888 Casino realmente se siente como si estuvieras a punto de apostar en un establecimiento muy conocido que ha estado activo durante mucho tiempo. Lo que da esta impresión es el aspecto simple pero realista del sitio web del casino, donde todo se presenta de forma clara y fácilmente accesible. Todas las diferentes secciones del casino son fáciles de encontrar y las opciones de filtrado disponibles facilitan el proceso de localización del juego al que desea jugar.

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Por Dusan V.
Lo que nos gusta
  • Aprobado por eCOGRA
  • Gran selección de juegos
  • Chat en vivo 24/7
  • Varios métodos de pago disponibles
Lo que no nos gusta
  • Chat en vivo no disponible en español
  • No admite criptomonedas
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de 888 Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://es.888casino.com/
Establecido
1997
Licencias
Malta Gaming Authority, UK Gambling Commission, Autoridad Regulatoria de Gibraltar (GRA)
Programa de afiliación
Idiomas
español, inglés, alemán, francés, portugués, ruso, tailandés, chino, japonés, árabe
Tipo de casino
Juego Instantáneo, Móvil

Información general sobre 888 Casino

888 Casino tiene varias licencias para atender a los jugadores de diferentes jurisdicciones legales. Entre estas licencias encontramos las emitidas por la Autoridad de Juegos de Malta (MGA), la Comisión de Juegos de Azar del Reino Unido y la Asociación de Apuestas y Juegos de Gibraltar.

Aquí encontrarás todo tipo de juegos de casino, incluidas máquinas tragamonedas, juegos de mesa y una sección de casino en vivo. El sitio web del casino está disponible en varios idiomas, incluido el español.

El casino ha estado operando desde 1997 y, a lo largo de los años, los jugadores han tenido algunas opiniones negativas sobre este casino en línea, lo que explica la calificación más baja, pero para obtener más información, puedes leer las revisiones de jugadores de 888 Casino. Para toda otra información relevante, continúa leyendo nuestra reseña de 888 Casino.

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Quejas

Lee las quejas que otros jugadores han dejado sobre 888 Casino. Obtén más información sobre las quejas.

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Retencion de retiro por 568 USD exigencia infinita de documentos y bloqueo de soporte
Estimado equipo de mediación,

Presento esta queja formal contra 888 Casino debido a una retención injustificada de mis fondos, tácticas dilatorias severas y una nula capacidad para comunicarme con su equipo de soporte para resolver el problema.

El día 7 de mayo de 2026, solicité un retiro legítimo por la cantidad de $568.00 USD. Desde entonces, el casino ha entrado en un bucle burocrático interminable, rechazando sistemáticamente mi retiro y devolviendo el dinero a mi balance de juego. La excusa principal ha sido la solicitud reiterada de mis estados de cuenta bancarios para validar la nueva vía financiera. A pesar de mi total disposición para cumplir con sus políticas de Conozca a su Cliente (KYC) y enviar la documentación requerida, el proceso no avanza.

El agravante principal de esta situación es la total falta de comunicación y asistencia. El soporte técnico en vivo (Live Chat) se encuentra bloqueado, presenta fallas constantes o simplemente me ignora de forma sistemática. No recibo respuesta humana a mis correos ni claridad sobre qué documento específico consideran faltante. Aplicar este "silencio administrativo" y dejar al usuario en indefensión constituye una práctica opaca y abusiva que vulnera los derechos del jugador.

No he tocado ni apostado un solo centavo de los $568.00 USD que se encuentran en mi balance, ya que mi única intención es retirar lo que me corresponde.

Solicito su amable intervención para que 888 Casino asigne un supervisor real a mi caso, cese este bucle infinito de verificación documental y proceda a liberar mi dinero a la brevedad.

Agradezco de antemano su ayuda.
Status unsolved No resuelta
$568
Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Status unsolved No resuelta
$7,000
Delayed withdrawal funds withheld for over 2 months
I am filing this complaint regarding an unresolved withdrawal of $8205 from my 888casino account, which has been pending for more than two months without any explanation or resolution.
Timeline of events:

I submitted a withdrawal request to my Neteller account approximately 2–3 months ago.
I completed all KYC/identity verification procedures in full, providing every document requested by the casino.
My verification status was confirmed as approved.
Despite full compliance with all requirements, my withdrawal has not been processed.
I contacted 888casino customer support multiple times via email and live chat. My messages were either ignored or received only generic automated responses with no meaningful follow-up.
On 30.04.2026, I sent a formal written complaint demanding payment within 48 hours, citing intent to escalate to the Gibraltar Gambling Commissioner and the UK Gambling Commission. No response was received within 7 days.

Current status:
The withdrawal remains pending. I have received no explanation, no estimated payment date, and no meaningful communication from 888casino.
What I am requesting:
Immediate release of my funds ($8205) to my Neteller account, which was the original and explicitly stated withdrawal method.
I have made every reasonable effort to resolve this matter directly with the casino before escalating to AskGamblers. The casino's prolonged silence and inaction leave me no alternative.
I am happy to provide any additional documentation upon request.
Status unsolved No resuelta
$8,205
Withdrawal request still awaiting process after 18 days
Hi my support ID is 840559228. On April 25th 2026 I won 59,000 Canadian dollars on slots at 888 Casino. I requested a withdrawal, ID 941862948229 of 30,000 which was the maximum monthly withdrawal. I initially requested in to be E-Transferred but was unable to do that so I reversed the withdrawal and then redid it requesting a wire transfer . I uploaded my British Columbia , Canada drivers license and the required wire transfer information for my bank account. I was asked for a bank statement which I uploaded. The statement was for the same account I used to e-transfer the funds I used to gamble on the 888 Casino site and the name and address of the account match my drivers license. This is also the account I have requested the funds be wired to. I talked to a live agent after several days to enquire why my withdrawal was still awaiting process. He asked me to again upload my bank statement and ID which I did. On 888 casino the documents I uploaded are showing as awaiting verification since May 1st 2026 and I have not received any emails from 888 Casino giving me any updates on the withdrawal request or on the verification of my documents and ID. I have talked to 4 live agents on the support chat and have been told I dint need to upload any more documents and that they have escalated the matter to the payments department and that they will process the withdrawal as soon as possible. The fact that the documents are still not verified makes me believe that no progress has been made in my withdrawal request. If any other documents are required I will provide them immediately . I have turned off my ability to reverse the withdrawal in my 888 Casino account. This delay is way beyond the stated timeframes on the 888 Casino site.
Status solved Resuelta
$30,000
I am filing this complaint against 888ro regarding an unjustified account closure and the confiscation of my winnings following a Live Casino session
Detailed Chronology:

Verified History: I have been a customer of 888.ro for some time and have successfully completed withdrawals in the past. My account was previously verified and considered compliant.

Recent Activity: A few days ago, I deposited and played sports betting. After finishing, I withdrew my entire balance without any issues.

New Session: After a couple of days, I decided to deposit again. This time, I played exclusively Live Baccarat in the Live Casino section. I managed to win, bringing my balance to [4300 ] RON.

The Obstacle: When I tried to withdraw my new winnings, the casino requested a screen recording of my banking app. However, my bank account has been officially closed by the bank in the meantime.

Official Evidence: Since it is technically impossible to record an app for a closed account, I provided 888.ro with official, stamped documents from the bank confirming the closure and my ownership.

Unfair Closure: Instead of accepting these official legal documents, 888.ro permanently closed my account, citing a generic breach of Terms and Conditions, and seized my funds.

My Position:
It is highly abusive for a casino to accept my deposits and allow me to play, only to demand an impossible verification method (video of a closed app) once I win at Live Baccarat. I have provided superior legal proof (bank papers), but they are being ignored to avoid paying out my winnings.

I am asking AskGamblers to mediate this case so I can receive my legitimate funds.
Status unsolved No resuelta
RON4,300

Estadísticas de quejas de 888 Casino

Resueltas 52 / 104
Cantidad promedio $14,471
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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Worst casino online ever. I won but never cash out because of their policy to withdraw money take 3-4 days...BLACKJACK LOVER NICKNAME

Efficient Payout unlike others.

I deposited £50 on the 3rd May played a little and withdrew £53.00 the same day. It came through without any problems on the 7th May, and that was a bank holiday here!

I did't accept any bonuses therefore there was no play through requirement. I will definitely play there again.

Nothing.
There weren't really any negatives apart from having to supply a scan of my drivers licence to prove my age.
But that's par for the course.

I believe the Golden rules are:

1)never accept bonuses,

2)use the same method to withdraw as to pay in.

3)When trying any casino always make a test withdrawal as soon as possible

888 casino has introduced many slots in 2018 --- competing william hill slots and other slot games providers which is a good sign as I love playing with 888 casino and poker.

888 customers service is really good... very quick in responding...

I wish 888 introduces more slot games with jackpots and gives the real casino environment to the customers.

What I don't like about 888 is that 888 don't do any bank transfers to Dubai --- I have no idea about this--- which is frustrating specially when you win and its not easy to get your winnings deposited to your account.

I hope 888 clear these things so we can enjoy playing with 888. I normally use netropay to transit money between 888 and my self but I want be able to get any withdrawals from nereopay coz I live in Dubai and 99% are expats and use P O BOX as address. So they refuse to transfer our withdrawals ..

So 888 please give us a good options for us to withdraw cash when ever we require ... I truly love 888 and enjoy all the games....(user name -KINGRAVANA---email - [email protected]

Usuario inactivo
1/10

While other casinos may have some frustrating moments, I have never seen a casino as unpleasant as 888. The poker section is merely a joke, all because of the really old, buggy and laggy software that makes you believe you're back to windows 95. Poker Blast is what we call an almost forever near hit. Let's say the screen rolls and stops to 10000$ prize pool. You get happy but that ends quick because the spin will tilt again after stopping, taking you back to a 2$ prize pool. They have the only bonus system ever seen that actually does not give you a bonus. It says 100% welcome bonus. Let's say you deposit the minimum, a 10$. You would expect another 10$ in your account, that's what bonuses are for, so you can increase your bank and start rollin' to fulfill the requirements and win. Nope. 888 wants you to spend exactly 1000$ before you can get your 10$ bonus, after which you will have to roll another 1000$ in order to cash out. Ripoff is a small word for these guys.

Went to the casino after winning some freeplays on their wheel of fortune. If you have a 2$ freespin and you hit a big win, you can keep 2$. But you will have to fulfill the requirements if you want those 2$ to be yours. Let's say you hit a 10 cent spin and win 2$ in that hand. Well, the game crashes. You have to reload the page after every spin to spend all those 2$. I've read other reviews and saw that their attitude on this website is absolute crop and they never, ever answer a question in a professional way, they always avoid it. I recommend anyone to avoid this clowny business as it is not profitable, nor fun. Hope I get to see them off the market.

This casino was ok to me. Solved all problems and got my winnings deposited. I'm from Slovenia and my country is restricted since January 2017, but I was still able to log in and play since last week after I did my first cashout.

They blocked my account and apologized me after they realize I came from restricted country and got all my winnings on my bank account.

Long withdraws, slow customer support, restricted countries.

Hi Klemen, We are glad all your issues were solved and thank you for your feedback. Many thanks, 888 team

user avatar

At 888 casino I like the free tournaments poker. Those various from 3000$ till 5000$. At slots like ginie that payouts a lot. All payment are fast as regard to their Term and Conditions.

For 6 months have 2 free spins for 24 hours. From 1 January 2018 just one spins even have downloaded on mobile 888. Regard roulette must have others providers like Vivo or Authentic gamin or Ezugi, not only Evolution.

Hi there, We are glad you are enjoying your gaming experience with us and will take your feedback on board. Many thanks, 888 team

user avatar

After 5-6 days my 5k win got paid out within their time frame no problems!

Previous comment:
I have done two withdrawals at Friday 29th and Saturday 30th total of £5000 just waiting for them to pay me out, whilst I'm waiting. I have also sent off my passport and military ID, received confirmation regarding my withdrawals and reference numbers. So just waiting now if they keep to their promise of paying out within their withdrawal bracket. 5 stars at the moment they haven't done anything that ruins my trust in them.

Like I said below 1-3 days is the time taken to withdraw usually with other sites but no dramas here

Previous comment:
5-8 days apparently takes to pay out where as others like sky casino or bet365 pays within 1-3 days

I don't really know anymore. It used to be fun, but...

The website has huge functionality issues: pages not loading properly, like the deposit page. If you can't even take the money, what is the point of you anymore? I deposited via PayPal eventually, after long waits, but guess what?! It didn't even go through. Live support was quick, told me I had to wait 3 hours. Verification was hassle free, it took about 1 hour. I don't even know why I deposited here, but definitely won't even bother. I don't remember it being so bad? Shut the door after you 888.com, your days are long gone.

The amount of slots / tables but this you can get somewhere else.

I wouldn’t recommend this casino to serious players. They never have issues with depositing large amounts or reversing your cash out request(no surprise). When you actually win something they will hold your winnings and not process them within the time frame stated in their policy without giving a reason or letting you know how long it could take. I’ve been with them for a few months, my account is verified (currently VIP status). The only reason I was given is: ‘this is due to the large amount, I cannot tell you when this will be paid out’. The staff on a live chat is rude and not very helpful.

Hi there, We are sorry for any inconvenience caused. We strive to provide all our players with a safe, fair and regulated gaming experience. If you send your username and email address to [email protected], a representative will look into your situation and give you a more sufficient answer than the one you have received. Thank you for your feedback, 888casino Team.

user avatar

As others have mentioned I have had horrible experiences with their support team and question the legitimacy of their extremely aggressive "safety measures". Over my 5 years playing on the site and paying well over 5k in rake I have had to verify my ID on 2 separate occasions. And today they locked my account to "verify the source of funds" while I was mid game in 2 MTTs after depositing only 1k two days prior.

I sent them what they asked for within 4 minutes but did not get a response and had to watch as my ~100 dollars in equity got blinded away.

I find this type of practice disturbing and if I had simply been an online poker player with out live cashes it would be near impossible to meet the standards they ask for and they could easily rob someone of their balance or wait until they try and cash out after a win like many other users here have pointed out.

Hi there, We are very sorry to hear of your negative experience and do our best to provide fair, regulated play to all our players while causing as little inconvenience as possible. Please send your account details (username and email) to [email protected] and a member of the team will be happy to look into your situation. Thank you for your feedback.

user avatar

Noticias del 888 Casino

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