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Nuestra calificación CasinoRank
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Calificación de los jugadores 136 Reseñas
4.3/10
136 Reseñas
Tiempo de respuesta a quejas 107 Quejas
1 día el medio 107 Quejas

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Opinión del editor

Al ingresar al lobby del casino en 888 Casino realmente se siente como si estuvieras a punto de apostar en un establecimiento muy conocido que ha estado activo durante mucho tiempo. Lo que da esta impresión es el aspecto simple pero realista del sitio web del casino, donde todo se presenta de forma clara y fácilmente accesible. Todas las diferentes secciones del casino son fáciles de encontrar y las opciones de filtrado disponibles facilitan el proceso de localización del juego al que desea jugar.

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Por Dusan V.
Lo que nos gusta
  • Aprobado por eCOGRA
  • Gran selección de juegos
  • Chat en vivo 24/7
  • Varios métodos de pago disponibles
Lo que no nos gusta
  • Chat en vivo no disponible en español
  • No admite criptomonedas
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de 888 Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://es.888casino.com/
Establecido
1997
Licencias
Malta Gaming Authority, UK Gambling Commission, Autoridad Regulatoria de Gibraltar (GRA)
Programa de afiliación
Idiomas
español, inglés, alemán, francés, portugués, ruso, tailandés, chino, japonés, árabe
Tipo de casino
Juego Instantáneo, Móvil

Información general sobre 888 Casino

888 Casino tiene varias licencias para atender a los jugadores de diferentes jurisdicciones legales. Entre estas licencias encontramos las emitidas por la Autoridad de Juegos de Malta (MGA), la Comisión de Juegos de Azar del Reino Unido y la Asociación de Apuestas y Juegos de Gibraltar.

Aquí encontrarás todo tipo de juegos de casino, incluidas máquinas tragamonedas, juegos de mesa y una sección de casino en vivo. El sitio web del casino está disponible en varios idiomas, incluido el español.

El casino ha estado operando desde 1997 y, a lo largo de los años, los jugadores han tenido algunas opiniones negativas sobre este casino en línea, lo que explica la calificación más baja, pero para obtener más información, puedes leer las revisiones de jugadores de 888 Casino. Para toda otra información relevante, continúa leyendo nuestra reseña de 888 Casino.

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Quejas

Lee las quejas que otros jugadores han dejado sobre 888 Casino. Obtén más información sobre las quejas.

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Retencion de retiro por 568 USD exigencia infinita de documentos y bloqueo de soporte
Estimado equipo de mediación,

Presento esta queja formal contra 888 Casino debido a una retención injustificada de mis fondos, tácticas dilatorias severas y una nula capacidad para comunicarme con su equipo de soporte para resolver el problema.

El día 7 de mayo de 2026, solicité un retiro legítimo por la cantidad de $568.00 USD. Desde entonces, el casino ha entrado en un bucle burocrático interminable, rechazando sistemáticamente mi retiro y devolviendo el dinero a mi balance de juego. La excusa principal ha sido la solicitud reiterada de mis estados de cuenta bancarios para validar la nueva vía financiera. A pesar de mi total disposición para cumplir con sus políticas de Conozca a su Cliente (KYC) y enviar la documentación requerida, el proceso no avanza.

El agravante principal de esta situación es la total falta de comunicación y asistencia. El soporte técnico en vivo (Live Chat) se encuentra bloqueado, presenta fallas constantes o simplemente me ignora de forma sistemática. No recibo respuesta humana a mis correos ni claridad sobre qué documento específico consideran faltante. Aplicar este "silencio administrativo" y dejar al usuario en indefensión constituye una práctica opaca y abusiva que vulnera los derechos del jugador.

No he tocado ni apostado un solo centavo de los $568.00 USD que se encuentran en mi balance, ya que mi única intención es retirar lo que me corresponde.

Solicito su amable intervención para que 888 Casino asigne un supervisor real a mi caso, cese este bucle infinito de verificación documental y proceda a liberar mi dinero a la brevedad.

Agradezco de antemano su ayuda.
Status unsolved No resuelta
$568
Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Status unsolved No resuelta
$7,000
Delayed withdrawal funds withheld for over 2 months
I am filing this complaint regarding an unresolved withdrawal of $8205 from my 888casino account, which has been pending for more than two months without any explanation or resolution.
Timeline of events:

I submitted a withdrawal request to my Neteller account approximately 2–3 months ago.
I completed all KYC/identity verification procedures in full, providing every document requested by the casino.
My verification status was confirmed as approved.
Despite full compliance with all requirements, my withdrawal has not been processed.
I contacted 888casino customer support multiple times via email and live chat. My messages were either ignored or received only generic automated responses with no meaningful follow-up.
On 30.04.2026, I sent a formal written complaint demanding payment within 48 hours, citing intent to escalate to the Gibraltar Gambling Commissioner and the UK Gambling Commission. No response was received within 7 days.

Current status:
The withdrawal remains pending. I have received no explanation, no estimated payment date, and no meaningful communication from 888casino.
What I am requesting:
Immediate release of my funds ($8205) to my Neteller account, which was the original and explicitly stated withdrawal method.
I have made every reasonable effort to resolve this matter directly with the casino before escalating to AskGamblers. The casino's prolonged silence and inaction leave me no alternative.
I am happy to provide any additional documentation upon request.
Status unsolved No resuelta
$8,205
Withdrawal request still awaiting process after 18 days
Hi my support ID is 840559228. On April 25th 2026 I won 59,000 Canadian dollars on slots at 888 Casino. I requested a withdrawal, ID 941862948229 of 30,000 which was the maximum monthly withdrawal. I initially requested in to be E-Transferred but was unable to do that so I reversed the withdrawal and then redid it requesting a wire transfer . I uploaded my British Columbia , Canada drivers license and the required wire transfer information for my bank account. I was asked for a bank statement which I uploaded. The statement was for the same account I used to e-transfer the funds I used to gamble on the 888 Casino site and the name and address of the account match my drivers license. This is also the account I have requested the funds be wired to. I talked to a live agent after several days to enquire why my withdrawal was still awaiting process. He asked me to again upload my bank statement and ID which I did. On 888 casino the documents I uploaded are showing as awaiting verification since May 1st 2026 and I have not received any emails from 888 Casino giving me any updates on the withdrawal request or on the verification of my documents and ID. I have talked to 4 live agents on the support chat and have been told I dint need to upload any more documents and that they have escalated the matter to the payments department and that they will process the withdrawal as soon as possible. The fact that the documents are still not verified makes me believe that no progress has been made in my withdrawal request. If any other documents are required I will provide them immediately . I have turned off my ability to reverse the withdrawal in my 888 Casino account. This delay is way beyond the stated timeframes on the 888 Casino site.
Status solved Resuelta
$30,000
I am filing this complaint against 888ro regarding an unjustified account closure and the confiscation of my winnings following a Live Casino session
Detailed Chronology:

Verified History: I have been a customer of 888.ro for some time and have successfully completed withdrawals in the past. My account was previously verified and considered compliant.

Recent Activity: A few days ago, I deposited and played sports betting. After finishing, I withdrew my entire balance without any issues.

New Session: After a couple of days, I decided to deposit again. This time, I played exclusively Live Baccarat in the Live Casino section. I managed to win, bringing my balance to [4300 ] RON.

The Obstacle: When I tried to withdraw my new winnings, the casino requested a screen recording of my banking app. However, my bank account has been officially closed by the bank in the meantime.

Official Evidence: Since it is technically impossible to record an app for a closed account, I provided 888.ro with official, stamped documents from the bank confirming the closure and my ownership.

Unfair Closure: Instead of accepting these official legal documents, 888.ro permanently closed my account, citing a generic breach of Terms and Conditions, and seized my funds.

My Position:
It is highly abusive for a casino to accept my deposits and allow me to play, only to demand an impossible verification method (video of a closed app) once I win at Live Baccarat. I have provided superior legal proof (bank papers), but they are being ignored to avoid paying out my winnings.

I am asking AskGamblers to mediate this case so I can receive my legitimate funds.
Status unsolved No resuelta
RON4,300

Estadísticas de quejas de 888 Casino

Resueltas 52 / 104
Cantidad promedio $14,471
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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4.3/10 136 revisiones

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Worst ever online site! I just wonder if the people operating this site think this is still the 80s? Jeez why make it very very simple to take money from your customers and when it's time to withdraw you have the most stupid excuses? You sat down and decided to get into trustly for deposits and nobody thought how about we do the same for withdrawal? Worst customer service I have encountered in my 10 years of playing! Everything works fine for them but nothing works for the customers! I have atleast 7 unanswered emails! You only have 2 people operating your technical department? Stay away from them!!!

Thank you for posting a review and we are sorry to hear that your experience was not of the quality you expected. Unfortunately, some of the deposit methods do not have the option to receive Withdrawals. Once we can pay back to a specific method, you will see it in the Withdrawal section of the cashier. We would like the opportunity to investigate your feedback further and would appreciate if you could send us an email with your username to [email protected] Sincerely, 888 team

user avatar

There's a nice theme towards the layout of this site.

When entering a promotional code 90% of the time it wasn't applied to my account. Getting a response from customer support is like pulling teeth as its a very painful wait time to get any sort of result. Your looking at a 2-3 day minimal to hear back from them and at that point, most people have already played thier deposits. I've contacted them numerous times regarding bonuses and have had nothing come back to me, even though I entered them as they were advertised on the correct day they were active. I took a break and temporarily excluded my account and when it was time to play again my account was still disabled. It took about 4-5 times of reaching out to support via site and emails until about 2 weeks later, we're they removed the lock. The game selection is very poor and the level of service is even more so. I don't recommend trying this casino before you have had a chance to try your luck on others with a much higher rating and customer satisfaction review. I can see on this page that others have had similar experiences with support and that dosnt surprise me.

Thank you for sharing your honest feedback and sorry to hear the way you are feeling. We want every customer to have the best possible experience. As you mentioned, once you contact us via email, you will not receive an instant reply. Standard response time frame is 24-48 hours. If your case needs immediate attention, we suggest you utilize our instant communication channels: chat or phone. Once you login to your account, you can access chat from the Cashier, and you can find there the phone number to call us. The phone number might be a Toll number. We would like the opportunity to investigate your feedback further. Please email us your username to [email protected]. Kindly accept our apologies and we hope that you contact us soon. Sincerely, 888 Team

user avatar

Deposited 200usd idebit payment (highly not recommended they don't write back to emails as i had a problem with my account number and wanted to change it) won 100 didn't get paid 25 dollars for bonus not sure if you, although im not sure you needed to meet wagering requirements. When I won I requested 888casino to withdraw through wire transfer but they sent it to idebit account. Major delay never paid since go to real local casinos instead

I dislike the way they handled my withdraw they didn't direct it to my bank account. I idebit wouldnt respond to emails and requests to my account.

We are truly sorry your experience was not to your satisfaction. Regarding your bonus statement, please note that all bonuses are subject to wagering requirements; this means that the bonus amount and any winnings obtained with it can only be withdrawn after those requirements have been completed. You can keep track of it by visiting the My Account -> My Bonuses section once you log in to your account. For more information about our Bonus Policy, please check the following link: https://www.888casino.com/promotions/bonus-policy/ You also mentioned your dissatisfaction about the way your withdrawal was handled. Normally, once you deposit with a method that accepts payments from us, your withdrawal is processed back to that method. We will be happy to review your account and provide you with exact information about your case. We would also like to follow up on the issues you experienced with iDebit support. Kindly email us your username to [email protected]. You can find more information about our Withdrawal Policy by visiting the following link: https://www.888casino.com/banking/withdrawal/policy/ We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

user avatar

Worst casino I've ever played, support sucks. operations team will answer you within 72 hours ( business hours ) for me it takes 1,5 week to request a withdrawal, documents take 3 days. It's insanely slow!
Every email you answer on, their response time is 72 hours! does that still exist? Yes it does

Thank you for your review. We are sorry to hear we did not provide you with the best possible experience. The Operations department has a maximum response time frame of 72 hours as you mentioned. Please understand that this allows them to update each player that has an open case with them. Perhaps in the future we are able to shorten this period. Regarding the experience with the Support department, we would love to review your comments further. Kindly email us at [email protected] and provide us with the username of your 888casino account. Our main objective is to ensure the satisfaction of our members and guests alike, a priority which we take seriously. Please accept our sincere apologies for any inconvenience you have suffered. We look forward to hearing from you soon. Sincerely, 888 Team

user avatar

There are some good stuff with 888 casino. The rtp seems to be alright on their own games and there was no problem getting the bonus right away. It was easy to register with bankid as a Swedish player.

There are unfortunately a lot of negative things about 888. First of all they are missing a lot of big providers when it comes to their slots. There aren't really that many slots and their own casino slots are quite messy. The withdrawal time is horrible... It's not okay that a withdrawal is pending for 55hrs. The support are also lying to you when asked when the withdrawal would be processed.. That is unacceptable and unethical. There are better casinos to play at that payout right away, no reason to play at a casino that will withhold your winnings for as long as they can..

Thank you for posting a review; we are sorry to hear that your experience was not to your satisfaction. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected] and provide us with the username of your 888 account. We remain available if you have any further questions or concerns. Sincerely, 888 Team

user avatar

The live feed seems quite smooth. Haven't experienced any lags. Good choices of games.

Even though they're supposed to be supporting Paypal, I can't find any options for Paypal on both deposit and withdraw pages. Also, on withdraw page, all options are not available except Bank Transfer. Why?
And I sent an email to support about Paypal 4 days ago, but never got any replies. Question Reference # 190109-001528

Thank you for taking the time to review your experience at 888casino! We are thrilled to hear that your experience matched your expectations. In regards to the deposit via Paypal, please note that it is indeed a payment method we offer, however it is not available to all locations. Unfortunately, you are facing this situation. The good news is that there are other deposit options available to you, which will allow you to transfer funds to your 888casino account in a fast and secure way. Neteller and ecoPayz are two examples. Please visit the cashier once you login to your account. Finally yet importantly, I can see that we have responded to your incident: #190109-001528. We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

user avatar

- A standard place for any game
- I like that the promotions are good and lots of bonuses
- Support is also very useful and works fast
- VIP benefits

- It seems a little slow
- There is a lot of failure when loading games, lots of bugs,
- When you make a deposit bonus there is almost no chance of paying your bonus money

Thank you for your feedback. It will be of great help if you could provide us with more details about the issues you experienced with the games (ie: name of the game, error received, screenshot, etc). You can email us that information to [email protected] We can also address your concers about bonuses. Please provide us with the username of your 888casino account and we can provide you with the details related to your account. Looking forward to hear from you soon. Sincerely, 888 Team

user avatar
Usuario inactivo
7/10

Good interface - unlike everyone else, I have had a good experience with payouts.

Have had no contact from the support. Still need to verify, still need to withdraw. Will test this out on a smaller amount ($360USD) and see how well they process the payment. Not happy the do not have a 24/7 chat support. Will amend rating if they process this fast!

Thank you for taking the time to rate us! We are so happy to know you are enjoying your time with us. In regards to the verification and withdrawal queries, please note that: - Emails sent to our Support team will be responded within 48 hours. - Emails sent to the Operations department will be handled within 72 hours. - Withdrawals are processed within three (3) business days from the day they are requested. Based on the payment method, it will take additional days for you to receive it. We will be more than happy to review your account and provide you with specific information about your withdrawal and verification queries. Please send us the username for your 888casino account via private message. Looking forward to hear from you soon. 888 Team

user avatar

Quite happy with the payout. It's sometimes works sometimes not, depending on time, I guess.

However, something very strange happened during my last chat with representative. I contacted regarding an issue for withdrawal, inquiring the time it would take before the money's paid out, and unintentionally (jokingly) said I sometimes I get a gambling urge, and they closed down my account instantly and sent me a bull***t e-mail about how to stop or intervene with gambling and refused to change their decision. I pleaded the decision, saying I never said seriously I had a gambling problem, the issue I was contacting about was a withdrawal, not a problem with gambling, it was a joke and not intended as serious and stated I never had a record of spending too much or urge to cross my limits or ever felt bad after losing too much. Their response was a stereotypical e-mail, stating that I was not allowed to have an account anymore on any of their casinos and some shit about stopping to gamble because of they misinterpreting my word. I don't recommend this casino, as they don't listen to their customers and have problems with their players. Unfortunately it's a fact, I recommend other ones. Thank you.

Thank you for taking the time to share your feedback with us. Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of our gaming products. Like many things, what is enjoyable in moderation can be disastrous in excess. Taken the above into consideration, I trust that you understand why we restricted your account after you made a statement such as, “I sometimes get a gambling urge”. As a Company that promotes Responsible Gaming, we take such comments very seriously and we will make decisions (i.e. restricting your account) in order to protect you as a player. If you would like to discuss this matter further, or have any other questions, please feel free to send us an email with your 888casino username. The address is: [email protected] Sincerely, 888 Team

user avatar

To be honest, only thing that 888casino does good is taking your money...
None of deposits went wrong.

I didn't like it at the start... But I decided to try it... BIG MISTAKE... Don't even know why I played there....
Deposited about 1000e all together, not even once going over my deposited amount...
Just loss loss loss.. I contacted them to ask them is that normal, or RTP depends on the country I'm playing from...
(considering how it was taking my money without any chance to win, in one moment I was sure players from my country are not allowed to play, so they won't win anything, only loose...)

When I contacted them, they immediately locked my account and banned my access.
I was MAD!!!!

I would like to see some response from them, my nick was Ruki2001 ;)

Thank you for your review. We are very sorry we failed to meet your expectations. Kindly note that the correspondence we received from you contained concerning statements, Responsible Gaming wise. I would like to take this opportunity to highlight that 888 promotes Responsible Gaming. We want to ensure that gambling remains a source of entertainment and as such, we ask our customers to remember these simple pointers: • Be sensible – only gamble what you can afford and are willing to lose. Think about how much you’re spending and track your spending through the site. You can use deposit limits to manage the amount you spend. • Gambling is a game of chance. There are no formulas that guarantee winnings. • Never try to chase your losses. • Check the amounts you spend on a regular basis in the Cashier. We also pride ourselves in providing a fair gaming opportunity for all. Presently, we do offer our services to your country of residence. Kindly note that your country of residence is not a determinant of your luck. We remain available if you have any further questions or concerns. Sincerely, 888 Team

user avatar

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