888 Casino

888 Casino - Delayed withdrawal 888 Casino

$667.69

My $10,000 withdrawal has been delayed for over a week. I am fully verified. Have been for years. Did not use any bonuses. I have sent emails, no response. Live support gives the same automated response every-time. I have withdrawn money from them several times before. It seems because this a larger amount they are purposefully delaying the withdrawal. I want a firm answer from 888 Ontario.

888 Casino - Withdrawal Delay Awaiting Process

$10000

Hello AskGamblers Team,

I am submitting this complaint to request assistance with a delayed withdrawal at 888casino (Ontario-regulated).

I requested multiple withdrawals,
12-27-2025 - $10,000
12-27-2025 - $4,300
12-27-2025 - $4,000
12-27-2025 - $3,500
12-27-2025 - $3,900
12-27-2025 - $250
12-28-2025 - $1000

Total of $26,950 CAD, All withdrawals were requested via Interac e-Transfer.

The casino requested bank verification documents, which I provided. I was later informed that my documents were accepted and forwarded to the competent department. My account was temporarily disabled during this process but has since been reopened.

Currently, all withdrawals are showing the status “Awaiting Process.” Support has confirmed that the withdrawals are approved and being processed, and that my case is being monitored, but no funds have been received yet.

I understand that large withdrawals may take time and may be processed in batches. However, I am requesting AskGamblers’ assistance to help clarify the timeline and ensure the withdrawals are processed without unnecessary delay.

I am not accusing the casino of wrongdoing and am happy to provide any correspondence or documentation if needed.

Thank you very much for your assistance.

888 Casino - Holding CAD 30k Withdrawal With No Timeline or Resolution

$26950

I’m seeking advice from the community regarding an ongoing withdrawal issue with 888casino.

I deposited a significant amount of money into my 888casino account and, overall, I lost most of it. However, during one period of play, I was fortunate enough to win approximately CAD 30,000. When I requested a withdrawal, it was placed on hold, and I was asked to submit identity verification and proof of funds documentation.

I provided all requested documents promptly and answered every follow-up question. This process began on December 5, 2025. Since then, I have received multiple emails stating that my identity and source of funds are still under review, but no clear timeline has ever been provided. I have also received several responsible gambling emails during this period.

Despite full cooperation and submission of all required documentation, the withdrawal has not been completed. Recently, I received an email stating that the withdrawal amount was returned to my gaming account, even though I did not request this or authorize it.

It has now been more than 23 days, and the funds remain inaccessible. Customer support chat has been unable to provide meaningful answers, and email responses take weeks, often without addressing when the withdrawal will actually be processed.

At this point, CAD 30,000 remains stuck in my 888casino account, despite compliance with all verification requirements. I am looking for guidance from others who may have experienced similar situations or advice on how to escalate this properly, as it appears the casino is not following its stated verification and withdrawal policies.

Thank you in advance for any help or insight.

888 Casino - Taking forever to verify my documents

$30000

Hello FendiBendi here, Ive been playing on 888casino for a few months now and Ive made 2 withdrawals in the past and of course of my own fault I cancelled the withdrawals and gambled them and lost since it said it was a 1 day wait for the payment, I waited a day and of course I didnt get my payment.

11/9/25 5:54 am $9031.00
11/11/25 5:20 am $3000.00

Those above I cancelled the withdrawal and Lost since it was taking long to get COMPLETELY my fault, thats not the full problem here.
Now I have 3 pending withdrawals, I personally made the choice of putting the option to not cancel withdrawals so I wont gamble my winnings and make the same mistake again, These below are my new withdrawals.

11/18/25 12:13 am $1250
11/18/25 7:50 am $200
11/20/25 4:18 am $2700

the problem here is that they say it takes 1 business day to make the transfer. its taken longer then a business day.
they asked for me to submit my visa card and proof of idenity, in which i have submitted both. Card and Drivers license.
they say it should take 72 business hours. its been longer then that.
I reach out to the live chat they say they moved the case to the verifying department to urgent, still no one emails me or gets back to me.

Now Ive been doing abit of my own research online and it seems like Im not the only one with this issue this casino likes to play the long game with alot of its clients and take its sweet time and make it a very miserable and dreadful experience to cash them out but they have no problem taking payments on deposits to allow them to play.

How does this make sense?

888 Casino - Account still pending verification

$4150

I have submitted documents to be verified on November 13th and 14th, 2025.

It is now November 20th, 2025, and still waiting to be verified.

I have sent in my photo ID a few times, bank statements, credit card statements, and even a picture of me holding my photo ID.

My email has been verified, and I currently have a withdrawal awaiting to be processed via Interac e-transfer for $2515.60.

The website states up to 72 hours for verification; it's now been a little over 120 hours.

I love the website and hope this process can be addressed. Looking forward to a resolution and continued business with 888casino.ca

Thank you

Resuelta

$2515.6

888 Casino - Stalling with additional KYC

I created my 888 Casino account in 2021. I went through the initial stage of verifying my account. Throughout the years, I have played and won and cashed out. Then this past week, they asked me to verify my identity and provide source of income. I am doing that, but then I get emails asking me to do it again and again etc. I have submitted enough suffice evidence multiple times. I have screenshots and copies of emails.

The first time I submitted I got an email sating my documents were approved. Then I just needed to verify Identity. Complied. Asked to upload income again. Complied. Asked for income again. Complied.

I have uploaded documents 3 or 4 times now. I am getting the run around and now I cant even get a response. When I attempt to upload the documents, it just spins and spins. I even tried emailing.

I feel everything I uploaded was suffice and more than enough. I also sent paystubs from 11 months ago and bank statements from that time.

So unprofessional, even general loans etc see your information as adequate when you provide it.

I havent applied for a loan since I bought my car, but even that is satisfied with just a couple bank statements and banking information. Which I did provide to 888!

I think its a phony casino now. I understand "know your player" and I complied, more than 3 times now. I have nothing to hide thats why I have complied with what is being asked. Does anyone know how to review Canadian documents there?

Dont waste your time. I should have spent more time reading the reviews. I feel really bad for people who have won big and are having this issue.

It is at the end of the day, a scam.
The verify ID section wont even allow me to upload now. I email support and they aren't helping send my documents to the right people.

I have nothing to hide, thats why I keep reaching out to support, I want my stuff verified.

888 Casino - Stalling withdrawal not responding to emails and checking my documents

I have sent in exactly what they asked of me. They don’t look at any documents, they don’t respond, and the customer service is just generic responses.

I deposited $3000, withdrew $14000, and nothing is happening.

The phone number doesn’t work; they say 72 hrs to reply to emails, but they still don’t.

I thought it was a reputable casino, but clearly it is not.

I do not recommend ever playing there

888 Casino - Withdrawal wire transfer stuck on awaiting process

$14000

So I've been using 888 casino not too long, when I first wanted to deposit, I sent my passport and bank statement. My bank statement shows I am receiving ODSP, which they told me they verified those documents by email. So on September the 28th I deposited 50$ of my own money, didn't use any bonus from their website, I turned that 50$ into 7200, now its 6200, because I gambled some of it, but then I decided okay need to stop and withdrawal's on 30th of September by wire transfer. Their website claims wire transfer withdrawals are processed in 1 business day, my wire transfer withdrawal has been stuck on ''awaiting process" for more than 4 days ". 4 days ago I also sent my debit card front and back like they asked me too, still no response from them ( they told me allow up to 72 hrs, its been close to 100 now ).

So I'm just wondering why the delay is so long considering I'm a Canadian citizen and resident of Ontario for many years and this website is in Ontario. Anyways in the emails they just keep telling me they will ''prioritize my situation and escalate to the specialist team via live chat and email" Should you need any more information such as a video of me logging in my BMO account using the same debit card I used to deposit the 50$ and showing the same transaction into 888 Ontario, showing my documents and face, let me know because this verification process is very long and misleading .

Resuelta

$6200

888 Casino - 4 weeks still no withdrawal total of over 25K CAD

I have 3 pending withdrawal requests: $10,121 on Aug 15, $15,013 on Aug 30, and $571 on Sept 6.

I have completed the verification process again (I went through that 6 months ago as well) and have been told that my withdrawal was "in process".

Inexplicably, after 3.5 weeks, the first withdrawal was returned to my gambling account. I have received no explanation for the delay and am very frustrated.

I have deposited over $30K in the last 30 days, they need to pay me out these winnings.

Taking my money but not returning the winning is not acceptable.

Thank you for your help

$25705

Estadísticas de quejas

Resueltas 51

Cantidad promedio $ 14,027

Duración media de quejas 8 días

Tiempo de respuesta promedio 1 día

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Valoración del jugador

4.2/10 ● 135 revisiones

Mejores revisiones de nuestros jugadores

Meatspin

2/10

There's a nice theme towards the layout of this site.

When entering a promotional code 90% of the time it wasn't applied to my account. Getting a response from customer support is like pulling teeth as its a very painful wait time to get any sort of result. Your looking at a 2-3 day minimal to hear back from them and at that point, most people have already played thier deposits. I've contacted them numerous times regarding bonuses and have had nothing come back to me, even though I entered them as they were advertised on the correct day they were active. I took a break and temporarily excluded my account and when it was time to play again my account was still disabled. It took about 4-5 times of reaching out to support via site and emails until about 2 weeks later, we're they removed the lock. The game selection is very poor and the level of service is even more so. I don't recommend trying this casino before you have had a chance to try your luck on others with a much higher rating and customer satisfaction review. I can see on this page that others have had similar experiences with support and that dosnt surprise me.

Thank you for sharing your honest feedback and sorry to hear the way you are feeling. We want every customer to have the best possible experience. As you mentioned, once you contact us via email, you will not receive an instant reply. Standard response time frame is 24-48 hours. If your case needs immediate attention, we suggest you utilize our instant communication channels: chat or phone. Once you login to your account, you can access chat from the Cashier, and you can find there the phone number to call us. The phone number might be a Toll number. We would like the opportunity to investigate your feedback further. Please email us your username to [email protected]. Kindly accept our apologies and we hope that you contact us soon. Sincerely, 888 Team

888 Casino hace 6 años

DS23450

1/10

Deposited 200usd idebit payment (highly not recommended they don't write back to emails as i had a problem with my account number and wanted to change it) won 100 didn't get paid 25 dollars for bonus not sure if you, although im not sure you needed to meet wagering requirements. When I won I requested 888casino to withdraw through wire transfer but they sent it to idebit account. Major delay never paid since go to real local casinos instead

I dislike the way they handled my withdraw they didn't direct it to my bank account. I idebit wouldnt respond to emails and requests to my account.

We are truly sorry your experience was not to your satisfaction. Regarding your bonus statement, please note that all bonuses are subject to wagering requirements; this means that the bonus amount and any winnings obtained with it can only be withdrawn after those requirements have been completed. You can keep track of it by visiting the My Account -> My Bonuses section once you log in to your account. For more information about our Bonus Policy, please check the following link: https://www.888casino.com/promotions/bonus-policy/ You also mentioned your dissatisfaction about the way your withdrawal was handled. Normally, once you deposit with a method that accepts payments from us, your withdrawal is processed back to that method. We will be happy to review your account and provide you with exact information about your case. We would also like to follow up on the issues you experienced with iDebit support. Kindly email us your username to [email protected]. You can find more information about our Withdrawal Policy by visiting the following link: https://www.888casino.com/banking/withdrawal/policy/ We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

888 Casino hace 6 años

Dsmnd

1/10

Worst casino I've ever played, support sucks. operations team will answer you within 72 hours ( business hours ) for me it takes 1,5 week to request a withdrawal, documents take 3 days. It's insanely slow!
Every email you answer on, their response time is 72 hours! does that still exist? Yes it does

Thank you for your review. We are sorry to hear we did not provide you with the best possible experience. The Operations department has a maximum response time frame of 72 hours as you mentioned. Please understand that this allows them to update each player that has an open case with them. Perhaps in the future we are able to shorten this period. Regarding the experience with the Support department, we would love to review your comments further. Kindly email us at [email protected] and provide us with the username of your 888casino account. Our main objective is to ensure the satisfaction of our members and guests alike, a priority which we take seriously. Please accept our sincere apologies for any inconvenience you have suffered. We look forward to hearing from you soon. Sincerely, 888 Team

888 Casino hace 6 años

Heniin

3/10

There are some good stuff with 888 casino. The rtp seems to be alright on their own games and there was no problem getting the bonus right away. It was easy to register with bankid as a Swedish player.

There are unfortunately a lot of negative things about 888. First of all they are missing a lot of big providers when it comes to their slots. There aren't really that many slots and their own casino slots are quite messy. The withdrawal time is horrible... It's not okay that a withdrawal is pending for 55hrs. The support are also lying to you when asked when the withdrawal would be processed.. That is unacceptable and unethical. There are better casinos to play at that payout right away, no reason to play at a casino that will withhold your winnings for as long as they can..

Thank you for posting a review; we are sorry to hear that your experience was not to your satisfaction. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected] and provide us with the username of your 888 account. We remain available if you have any further questions or concerns. Sincerely, 888 Team

888 Casino hace 6 años

AizBacMan

5/10

The live feed seems quite smooth. Haven't experienced any lags. Good choices of games.

Even though they're supposed to be supporting Paypal, I can't find any options for Paypal on both deposit and withdraw pages. Also, on withdraw page, all options are not available except Bank Transfer. Why?
And I sent an email to support about Paypal 4 days ago, but never got any replies. Question Reference # 190109-001528

Thank you for taking the time to review your experience at 888casino! We are thrilled to hear that your experience matched your expectations. In regards to the deposit via Paypal, please note that it is indeed a payment method we offer, however it is not available to all locations. Unfortunately, you are facing this situation. The good news is that there are other deposit options available to you, which will allow you to transfer funds to your 888casino account in a fast and secure way. Neteller and ecoPayz are two examples. Please visit the cashier once you login to your account. Finally yet importantly, I can see that we have responded to your incident: #190109-001528. We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

888 Casino hace 7 años

stewex555

6/10

- A standard place for any game
- I like that the promotions are good and lots of bonuses
- Support is also very useful and works fast
- VIP benefits

- It seems a little slow
- There is a lot of failure when loading games, lots of bugs,
- When you make a deposit bonus there is almost no chance of paying your bonus money

Thank you for your feedback. It will be of great help if you could provide us with more details about the issues you experienced with the games (ie: name of the game, error received, screenshot, etc). You can email us that information to [email protected] We can also address your concers about bonuses. Please provide us with the username of your 888casino account and we can provide you with the details related to your account. Looking forward to hear from you soon. Sincerely, 888 Team

888 Casino hace 7 años

Usuario inactivo

hace 7 años

7/10

Good interface - unlike everyone else, I have had a good experience with payouts.

Have had no contact from the support. Still need to verify, still need to withdraw. Will test this out on a smaller amount ($360USD) and see how well they process the payment. Not happy the do not have a 24/7 chat support. Will amend rating if they process this fast!

Thank you for taking the time to rate us! We are so happy to know you are enjoying your time with us. In regards to the verification and withdrawal queries, please note that: - Emails sent to our Support team will be responded within 48 hours. - Emails sent to the Operations department will be handled within 72 hours. - Withdrawals are processed within three (3) business days from the day they are requested. Based on the payment method, it will take additional days for you to receive it. We will be more than happy to review your account and provide you with specific information about your withdrawal and verification queries. Please send us the username for your 888casino account via private message. Looking forward to hear from you soon. 888 Team

888 Casino hace 7 años

R3Xyf35H

2/10

Quite happy with the payout. It's sometimes works sometimes not, depending on time, I guess.

However, something very strange happened during my last chat with representative. I contacted regarding an issue for withdrawal, inquiring the time it would take before the money's paid out, and unintentionally (jokingly) said I sometimes I get a gambling urge, and they closed down my account instantly and sent me a bull***t e-mail about how to stop or intervene with gambling and refused to change their decision. I pleaded the decision, saying I never said seriously I had a gambling problem, the issue I was contacting about was a withdrawal, not a problem with gambling, it was a joke and not intended as serious and stated I never had a record of spending too much or urge to cross my limits or ever felt bad after losing too much. Their response was a stereotypical e-mail, stating that I was not allowed to have an account anymore on any of their casinos and some shit about stopping to gamble because of they misinterpreting my word. I don't recommend this casino, as they don't listen to their customers and have problems with their players. Unfortunately it's a fact, I recommend other ones. Thank you.

Thank you for taking the time to share your feedback with us. Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of our gaming products. Like many things, what is enjoyable in moderation can be disastrous in excess. Taken the above into consideration, I trust that you understand why we restricted your account after you made a statement such as, “I sometimes get a gambling urge”. As a Company that promotes Responsible Gaming, we take such comments very seriously and we will make decisions (i.e. restricting your account) in order to protect you as a player. If you would like to discuss this matter further, or have any other questions, please feel free to send us an email with your 888casino username. The address is: [email protected] Sincerely, 888 Team

888 Casino hace 7 años

Ruki2001

1/10

To be honest, only thing that 888casino does good is taking your money...
None of deposits went wrong.

I didn't like it at the start... But I decided to try it... BIG MISTAKE... Don't even know why I played there....
Deposited about 1000e all together, not even once going over my deposited amount...
Just loss loss loss.. I contacted them to ask them is that normal, or RTP depends on the country I'm playing from...
(considering how it was taking my money without any chance to win, in one moment I was sure players from my country are not allowed to play, so they won't win anything, only loose...)

When I contacted them, they immediately locked my account and banned my access.
I was MAD!!!!

I would like to see some response from them, my nick was Ruki2001 ;)

Thank you for your review. We are very sorry we failed to meet your expectations. Kindly note that the correspondence we received from you contained concerning statements, Responsible Gaming wise. I would like to take this opportunity to highlight that 888 promotes Responsible Gaming. We want to ensure that gambling remains a source of entertainment and as such, we ask our customers to remember these simple pointers: • Be sensible – only gamble what you can afford and are willing to lose. Think about how much you’re spending and track your spending through the site. You can use deposit limits to manage the amount you spend. • Gambling is a game of chance. There are no formulas that guarantee winnings. • Never try to chase your losses. • Check the amounts you spend on a regular basis in the Cashier. We also pride ourselves in providing a fair gaming opportunity for all. Presently, we do offer our services to your country of residence. Kindly note that your country of residence is not a determinant of your luck. We remain available if you have any further questions or concerns. Sincerely, 888 Team

888 Casino hace 7 años

lledsword