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888 Casino

Nuestra calificación CasinoRank
1/10
CasinoRank
Calificación de los jugadores 135 Reseñas
4.2/10
135 Reseñas
Tiempo de respuesta a quejas 93 Quejas
1 día el medio 93 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Al ingresar al lobby del casino en 888 Casino realmente se siente como si estuvieras a punto de apostar en un establecimiento muy conocido que ha estado activo durante mucho tiempo. Lo que da esta impresión es el aspecto simple pero realista del sitio web del casino, donde todo se presenta de forma clara y fácilmente accesible. Todas las diferentes secciones del casino son fáciles de encontrar y las opciones de filtrado disponibles facilitan el proceso de localización del juego al que desea jugar.

Lo que nos gusta
  • Aprobado por eCOGRA
  • Gran selección de juegos
  • Chat en vivo 24/7
  • Varios métodos de pago disponibles
Lo que no nos gusta
  • Chat en vivo no disponible en español
  • No admite criptomonedas
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de 888 Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://es.888casino.com/
Establecido
1997
Licencias
Malta Gaming Authority, UK Gambling Commission, Autoridad Regulatoria de Gibraltar (GRA)
Programa de afiliación
Idiomas
español, inglés, alemán, francés, portugués, ruso, tailandés, chino, japonés, árabe
Tipo de casino
Juego Instantáneo, Móvil

Información general sobre 888 Casino

888 Casino tiene varias licencias para atender a los jugadores de diferentes jurisdicciones legales. Entre estas licencias encontramos las emitidas por la Autoridad de Juegos de Malta (MGA), la Comisión de Juegos de Azar del Reino Unido y la Asociación de Apuestas y Juegos de Gibraltar.

Aquí encontrarás todo tipo de juegos de casino, incluidas máquinas tragamonedas, juegos de mesa y una sección de casino en vivo. El sitio web del casino está disponible en varios idiomas, incluido el español.

El casino ha estado operando desde 1997 y, a lo largo de los años, los jugadores han tenido algunas opiniones negativas sobre este casino en línea, lo que explica la calificación más baja, pero para obtener más información, puedes leer las revisiones de jugadores de 888 Casino. Para toda otra información relevante, continúa leyendo nuestra reseña de 888 Casino.

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Quejas

Lee las quejas que otros jugadores han dejado sobre 888 Casino. Obtén más información sobre las quejas.

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888 Casino - Holding CAD 30k Withdrawal With No Timeline or Resolution
I’m seeking advice from the community regarding an ongoing withdrawal issue with 888casino.

I deposited a significant amount of money into my 888casino account and, overall, I lost most of it. However, during one period of play, I was fortunate enough to win approximately CAD 30,000. When I requested a withdrawal, it was placed on hold, and I was asked to submit identity verification and proof of funds documentation.

I provided all requested documents promptly and answered every follow-up question. This process began on December 5, 2025. Since then, I have received multiple emails stating that my identity and source of funds are still under review, but no clear timeline has ever been provided. I have also received several responsible gambling emails during this period.

Despite full cooperation and submission of all required documentation, the withdrawal has not been completed. Recently, I received an email stating that the withdrawal amount was returned to my gaming account, even though I did not request this or authorize it.

It has now been more than 23 days, and the funds remain inaccessible. Customer support chat has been unable to provide meaningful answers, and email responses take weeks, often without addressing when the withdrawal will actually be processed.

At this point, CAD 30,000 remains stuck in my 888casino account, despite compliance with all verification requirements. I am looking for guidance from others who may have experienced similar situations or advice on how to escalate this properly, as it appears the casino is not following its stated verification and withdrawal policies.

Thank you in advance for any help or insight.
staus No resuelta
$30000
888 Casino - Taking forever to verify my documents
Hello FendiBendi here, Ive been playing on 888casino for a few months now and Ive made 2 withdrawals in the past and of course of my own fault I cancelled the withdrawals and gambled them and lost since it said it was a 1 day wait for the payment, I waited a day and of course I didnt get my payment.

11/9/25 5:54 am $9031.00
11/11/25 5:20 am $3000.00

Those above I cancelled the withdrawal and Lost since it was taking long to get COMPLETELY my fault, thats not the full problem here.
Now I have 3 pending withdrawals, I personally made the choice of putting the option to not cancel withdrawals so I wont gamble my winnings and make the same mistake again, These below are my new withdrawals.

11/18/25 12:13 am $1250
11/18/25 7:50 am $200
11/20/25 4:18 am $2700

the problem here is that they say it takes 1 business day to make the transfer. its taken longer then a business day.
they asked for me to submit my visa card and proof of idenity, in which i have submitted both. Card and Drivers license.
they say it should take 72 business hours. its been longer then that.
I reach out to the live chat they say they moved the case to the verifying department to urgent, still no one emails me or gets back to me.

Now Ive been doing abit of my own research online and it seems like Im not the only one with this issue this casino likes to play the long game with alot of its clients and take its sweet time and make it a very miserable and dreadful experience to cash them out but they have no problem taking payments on deposits to allow them to play.

How does this make sense?
staus No resuelta
$4150
888 Casino - Stalling with additional KYC
I created my 888 Casino account in 2021. I went through the initial stage of verifying my account. Throughout the years, I have played and won and cashed out. Then this past week, they asked me to verify my identity and provide source of income. I am doing that, but then I get emails asking me to do it again and again etc. I have submitted enough suffice evidence multiple times. I have screenshots and copies of emails.

The first time I submitted I got an email sating my documents were approved. Then I just needed to verify Identity. Complied. Asked to upload income again. Complied. Asked for income again. Complied.

I have uploaded documents 3 or 4 times now. I am getting the run around and now I cant even get a response. When I attempt to upload the documents, it just spins and spins. I even tried emailing.

I feel everything I uploaded was suffice and more than enough. I also sent paystubs from 11 months ago and bank statements from that time.

So unprofessional, even general loans etc see your information as adequate when you provide it.

I havent applied for a loan since I bought my car, but even that is satisfied with just a couple bank statements and banking information. Which I did provide to 888!

I think its a phony casino now. I understand "know your player" and I complied, more than 3 times now. I have nothing to hide thats why I have complied with what is being asked. Does anyone know how to review Canadian documents there?

Dont waste your time. I should have spent more time reading the reviews. I feel really bad for people who have won big and are having this issue.

It is at the end of the day, a scam.
The verify ID section wont even allow me to upload now. I email support and they aren't helping send my documents to the right people.

I have nothing to hide, thats why I keep reaching out to support, I want my stuff verified.
staus No resuelta

Estadísticas de quejas

Resueltas 51
Cantidad promedio $ 14,027
Duración media de quejas 8 días
Tiempo de respuesta promedio 1 día

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I'm a consumer of 888casino!

Throughout my experience, the bonus that you receive as soon as you register to play is extremely extraordinary amazing. The one thing that bothers me during my experience through this site is the withdrawal time period. They request you to verified your account with the following passport, ID, or driver licenses before you tried to attempt to withdraw. Currently, I'm in the process of verifying my account (Couple hours through the verification still no answer) They said it's going to be within 3 days, so I'm continuously waiting. Still what bother me is that it is much way easier to deposit than withdrawal. I guess, they want you to experience longer and feed you addiction during the time period. It sounds a bit shady how they want your photo ID after you played instead of requesting at the time you register. Everything seems legit so far. I'm getting nervous because the media is begging to differ with a few fraud videos I found, regarding 888casino closing down few accounts and cutting down player's losses.

Overall, I loved the interaction while playing with Live Dealers.

How do you get a match on your first deposit as promised? For a so called big-player in the casinostakes I thought game selection and withdrawal requirements left a lot to be desired even when compared to smaller contenders.

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. Once your account qualifies for the Match Bonus, an email is sent to you in order to claim the offer after the first deposit is approved. https://www.888casino.com/promotions/welcome-bonus-offer/ Regarding our game selection, we offer our players an extensive range of over 100 luxury online slot games including ongoing new releases and those that have been exclusively designed in-house for 888 casino players only. As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible. You may be required to verify your identity before a cash withdrawal can be made from your account. This validation process is to prevent potential online fraud. https://www.888casino.com/banking/withdrawal/policy/ We will be more than happy to address any other concerns that you may have. You can email us at [email protected]; please include your username. Thank you for your time and your membership. Sincerely, 888 Team

user avatar

There are much and different games. Very easy to register en deposit.

Everything is super good when I was losing and deposit again, you get good promotions emails to deposit again get free spins and bonus. Everything changed dramatically when I start to win and withdraw. Then everything getting very difficult and take a very long time. Only canceling the withdraw is still very easy. Simply they wait till you cancel and lose all the money. I closed my account by casino888.

Thank you for your review. We are so happy to know that your registration and deposit process matched your expectations. We are also thrilled to learn that you enjoyed our selection of exclusive games. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. Please note that we pride ourselves in providing a fair gaming opportunity for all. Furthermore, we are a regulated brand, and as such, we are opened to be reviewed by the Regulators at any time. We also hold the eCOGRA’s Safe and Fair Seal, awarded to those operators that have achieved compliance with eCOGRA’s eGAP requirements. It is sad to learn that you chose to terminate your membership with us. We will be more than happy to address any other concerns that you may have. Feel free to email us at [email protected]; kindly include your username. Sincerely, 888 Team

user avatar

There is four day waiting to get a reply on email. Over a week to process withdrawals. And very confusing terms regarding free play and welcome bonus. This is a definite "no go" casino

Thank you for sharing your feedback. We are sorry to hear about your dissatisfaction. In regards to our Withdrawals, please note that the processing time is between 1-3 business days. We will endeavor to process all withdrawals within the specified time period stated above, however there may be occasions where this does not occur, due to reasons which include but are not limited to verification procedures, technical issues or third parties' acts or omissions. https://www.888casino.com/banking/withdrawal/time-frames/ We apologize for the delay in getting back to you after you contacted the Support Team. If there is something that has not been addressed as yet, please feel free to send the information to [email protected]. Kinldy include your username. We will also be happy to answer any questions you have regarding the Terms and Conditions for the promotion(s) you are taking advantage of. Sincerely, 888 Team

user avatar

I like the fast response on initial email. Clear terms of deposit and withdrawal. Lots of games to choose from. New games arriving weekly. Fair bonus on deposit

Oh my god. After depositing close to $2000 I wrote customer service with a complaint of sluggish software and random session issues. I requested a small free sports bet for compensation. Respectfully


I stated in my email that I was considering moving my online gaming entertainment to another platform. Those exact words. To express my frustration. Customer service then took it upon themselves to lock my account and it took me almost 24 hours to unlock it. Messing up pending sports bets.

They had no right to do that. I wasn’t mean or disrespectful. I was polite and to the point of my concerns. Which were never addressed

I still play. And still deposit. However, I’d never ever recommend them to a friend or family for the way I was treated. Also I find when some bets get rejected it’s not credited to your account. I didn’t even bother to write them about that in fear of my account being locked.

Terrible customer service. -100 out of 10. Never experienced anything so disrespectful to a money customer.

I saved the email logs as proof of my claims.

Thank you for sharing! We are really happy to learn that you enjoy our selection of games as well as the bonus offers. One of our main objective is to ensure the satisfaction of our members, a priority which we take seriously. It is sad to learn that in this area, we did not match your expectations and this is very concerning to us. We would appreciate if you would contact us via email ; this will give us the opportunity to review your claim further. Our email address is [email protected]; kindly include the username of your account with us. Sincerely, 888Team

user avatar

Lots of games and no freezing games as I heard or read reviews. Well also I was so worried that 888 don't pay back. Read lots of reviews that 888 don't pay or makes it difficult or delay the payments for ever.

I played and won and I was so worry but in fact its not true. Ok they do ask for verification before they make the payments. But as soon as they verify you they pay you straight away. I received my first payment £1300 today and they also paid me £3700 today and I should receive in the next few days.

I only dislike is transferring the money to the players takes longer then what er want. 3 working days is acceptable like other casinos. 5 to 8 business days is a lot I think.

Thank you for sharing your experience and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. Congratulations on your winnings! We have a culture of constant improvement and feedback like yours helps shape us for the future. Once it is possible to offer a shorter withdrawal processing time, we will not hesitate to implement it. We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

user avatar

I like the field and tournaments that are going. Pretty nice interface as well.

A month ago I tried to withdraw 1000 euros, my bank rejected the international transfer and sent funds back to cassava through target system. Since that moment I have made 4 queries about the issue and still have not received an answer from support and funds have not been placed back into my account ;(

Thank you for taking the time to post your review. We are happy to hear that you enjoy the interface and the games offered. We will make sure to pass on your feedback to our team. On the other hand, we are sad to learn about the difficulties experiences with your withdrawal request. We would love to take a close look at your case and for that, we will need your username. Our email address is [email protected]. We'll work with you to resolve any issues as quickly as possible. Sincerely, 888 Team

user avatar

Not a very large selection of slots. Plus I had a hard time getting a match on my first deposit, it never happened. The site kept freezing on me and the games didn't all load. And you need 20 dollars in your account to withdraw. Sticking to Betfair or sugarhouse.

We are truly sorry your experience was not to your satisfaction. At 888casino, you can choose from over 100 of the best quality slot games and enjoy a wide variety of features such as Bonus Games, Expanding Wilds, Free Spins and Huge Jackpots. We also have ongoing new releases as well as selection of 888 Originals, which are games designed in-house and only available to 888casino players. Regarding your match deposit bonus, please note that once you are eligible, we will send you an email to claim the offer once your deposit is approved. Please provide us your username and we will review your account and provide you with exact information about your case. Our email address is [email protected]. You also mentioned some Technical difficulties while playing the games. Once you contact us, we can assist you as well regarding this matter. Last but not least, I would like to provide you with some information about the Minimum withdrawal amount. This is linked to the payment method that you are using. https://www.888casino.com/banking/withdrawal/policy/ We remain available if you have any further questions or concerns. Thank you for your time and your membership. Sincerely, 888 Team

user avatar

They have some exclusive game I couldn't find anywhere else.

The games are very limited, and they don't accept CAD, so there's exchange fee loss for every withdrawal and deposit

Thank you for taking the time to review our casino. We are so happy to know that you enjoyed our selection of exclusive games. As you can see, we offer an extensive range of luxury online slot games including ongoing new releases and those that have been exclusively designed in-house for 888 casino players only. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. Regarding the currency, you are able to select your preferred one during registration. We offer: $, €, £ and C$. Please feel free to contact us with your username and we will review your account. Our email address is [email protected] Sincerely, 888 Team

user avatar

Worst ever online site! I just wonder if the people operating this site think this is still the 80s? Jeez why make it very very simple to take money from your customers and when it's time to withdraw you have the most stupid excuses? You sat down and decided to get into trustly for deposits and nobody thought how about we do the same for withdrawal? Worst customer service I have encountered in my 10 years of playing! Everything works fine for them but nothing works for the customers! I have atleast 7 unanswered emails! You only have 2 people operating your technical department? Stay away from them!!!

Thank you for posting a review and we are sorry to hear that your experience was not of the quality you expected. Unfortunately, some of the deposit methods do not have the option to receive Withdrawals. Once we can pay back to a specific method, you will see it in the Withdrawal section of the cashier. We would like the opportunity to investigate your feedback further and would appreciate if you could send us an email with your username to [email protected] Sincerely, 888 team

user avatar

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