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Mr.Bet Casino - Payment delayed or not being paid

RESUELTA

Información sobre las quejas

Casino en conflicto

Mr.Bet Casino

Cantidad

€ 840

Dezee Finlandia
Publicado el 16 de mayo de 2022

On the very page of Mr.Bet it says it's policy is that withdrawals will be processed within 24 hours (meaning under 24 hours), but it has been like 40 hours and I have still to see anything happen on my account. I won't even go into how none of their 4 bonuses I deposited money for actually worked in my region and received no compensation or different bonuses for that. Anyway, I have all the receipts, images and transcripts with the live customer support if you need them I can send more of them to you to further prove my case if you need them. This is not the first time i have experienced problems with this casino.

This is what I withdrew and when:

Approximately at 20:00pm 13.05.22 € 390.00 (31410128 handling number)

Approximately at 20:00pm 13.05.22 € 450.00 (31410120 handling number)

It was a single 840 euro chunk, but they divided it in two parts for some reason.

Now it is 15.05.22 and 12:06pm here in my country as i send this message.

Their live casino customer service helper said to me yesterday late evening that my withdrawal would be processed first thing in the morning, well now it's 12:06pm and it's no longer the morning, it's noon. It means they lied to me on top of everything. The Mr.Bet customer service experience has not been good or useful in any way if ill put it so mildly. I am imploring you to intervene in this issue so I might actually be paid my 840 euros as soon as possible since it seems that they are just giving me excuse after excuse not to pay or delay my winnings. I will add images of the saved online support/customer service chat logs with 3 different support people, each of whom tells a different story kinda contradicting each other and lying. One of them called Julia made an actual promise that my issue will be checked first thing in the morning. I do apologize for kinda losing my temper with the online support customer service people due to their changing stories and telling me empty platitudes and falsehoods, but most of all not being helpful at all. I was proven correct that they won't pay even by morning unlike that Julia customer service claimed.

Please help me AskGamblers, you are my only hope! Pretty please...

Dezee Finlandia
Publicado el 16 de mayo de 2022

They finally paid today 16.5.2022 around 12pm. You can close this case. Thanks for your help.

AskGamblers
Publicado el 16 de mayo de 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.