Wyns Casino

Dear AskGamblers Team,

I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on March 29th, yet as of today — 12 days later — it still has not been processed.

According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.

When contacting customer support via chat, I repeatedly receive inconsistent excuses — sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.

Please find attached a screenshot of my withdrawal request as evidence.

Thank you in advance for your support in helping me resolve this matter.

Best regards,

Hi there,

I won $740 from Wyns Casino on Friday March 20th 2026. I was told upon withdrawal that I had to wait 3 business days. So i did. Last wednesday, March 25th, my funds were fully approved and were allegedly sent to my Much Better account, which I was told works instantly. I have passed thousands of dollars through them with zero problem. Thursday rolls around, no money. I tried contacting Much 1

MsBetter. They had zero records of my deposit to them. Nothing was pending. Same song and dance all weekend until Monday March 30th when I received an email from Wyns stating that there had been an internal error with my withdrawal and that they funds has been deposited back into my casino account, but to test assured, my new withdrawal would not take the 3 standard business days, and that I would be made a priority. So, I went ahead and made a new withdrawal of $700 on Monday Match 30th, under the understanding that this would be taken care of rapidly, and that i would receive my money very very shortly. Well, it's now once again business day #3 and I'm being given the run-around, nothing has changed in my withdrawal status (still in review), and customer service is being very unhelpful, just giving me the same response of "we are in the process." I can't see this changing anytime soon. We're now on day #13 from my original withdrawal date. I have attached screenshots of both my withdrawal requests as well as chat correspondence. Please let me know if there is anything else I can provide. Thank you so very much for your time and effort in this matter.

I would like to formally submit a complaint against wyns casino. I'm a vip member level 3. Had a jackpot win of over 5000 euro last Wednesday. I followed protocol and have 3 pending withdrawals waiting since Wednesday at 10 am. It's now Monday and there's no sign of any withdrawals being processed on live chat. I'm basically told to wait. Same with what's app the manager seems to be getting no response from the finance department. I've had wins on wyns casino multiple times over the last year, and always 48 hours, to the minute it would hit my account. Still day 5 and nowhere near getting an answer.

Another casino is taking a very long time to process a withdrawal.

I won €500 a week and a half ago, and it's still pending.

They email me saying it's their fault and their finances' fault that the withdrawal is delayed so long. But they aren't doing anything to help to rectify the problem.

They advertise a 3 day withdraw period, but it's been much longer than that.

Dear AskGamblers Team,

I am filing a formal complaint against Wyns Casino regarding a withdrawal of 50,000 HUF that has been delayed since February 18, 2026.

Timeline of events:

Feb 18, 2026: I made my first withdrawal request. After several days of waiting, the casino cancelled it without my consent.

Communication: I contacted Wyns support multiple times. They claimed it was a 'third-party error' and told me to wait.

Bank Verification: I contacted my bank (Revolut), and they confirmed there is no trace of any incoming or even rejected transactions from the casino.

Technical Issues: During this process, the Wyns Casino website was completely unavailable for a period of time. I was unable to log in to my account, and after the site came back online, I was forced to log in again repeatedly. I reported this issue to the support as well.

Formal Demand: I sent a formal email to Wyns demanding immediate payment, but they only replied by telling me to 'wait' again.

Feb 24, 2026: I re-initiated the withdrawal request for 50,000 HUF. Since then, the status has been stuck in 'Under Review'.

Current Status: More days have passed, and the support continues to give me the same vague excuses without providing any proof of payment.

The casino is clearly stalling the payment and blocking access to my account at times. I request AskGamblers to help me ensure the casino releases my winnings.

Best regards,

Good afternoon.

I hope you are well.

I have three withdrawals pending with Wyns, one from the 17th February, another from the 19th & another from the 20th.

The total amount outstanding is €933.

The account is fully verified, and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Hello I'm < full name removed > from France.

I asked for a withdrawal 16 days ago and they still don't want to pay me.

I sent many requests about it (mails, chat 24/7 assistants, complaints) and they still don't answer me and don't want to pay me.

One of their assistant chat wrote me he also made a complaint for me, but I have no proof about it since he didn't want to give me the ID's complaint and my ID player either.

Their finance staff isn't contactable either.

Nobody replied me about my mails and my complaint either.

Please help me to get my money.

My withdraw request was on october, 20th at 6 pm.

I can share with you informations more.