WinSpirit Casino

I recently attempted to withdraw my winnings from WinSpirit Casino but my request was not approved

$4,500

I recently attempted to withdraw my winnings from WinSpirit Casino, but my request was not approved. Despite following all the required steps and providing the necessary verification documents, the process was delayed without clear communication. Customer support was slow to respond and didn’t offer a satisfactory explanation for the refusal.
This has been a frustrating experience, especially after trusting the platform with my time and money. I would advise others to be cautious when playing here, particularly if you expect fast and reliable withdrawals. I hope they improve their transparency and support for loyal users.
Would you like to make this stronger, more neutral, or include specific dates/details? I can also help you write a complaint or appeal message to their support if you’d like

600 usd not paid for 2 weeks

₹25,000

I waited for 2 weeks to receive a $600 payout, but their bank transfer system wasn’t working. The support team kept brushing me off, claiming there was a bug and they didn’t know what to do. I ended up closing my account, and now they’re telling me to create a new one because that’s the only way to fix the issue. They practically stole $600 from me. I even recorded a video of the bug and sent it to them. Be cautious with them, because when it comes to withdrawals, they’ll do everything to avoid paying you.

Abgelehnt

$600

Stolen 300 euro withdrawal and blocked account

I signed up with winspirit and deposited 200 euro to bet with. I decided to use this on sport.

The casino added a 200 euro casino bonus. I cancelled this and did not profit from it. Their bonuses are non sticky so did not effect my cash.

My bet won. I requested a withdrawal. The casino then cancelled my withdrawal and closed my account. Obviously this against any terms and EU consumer law.

I never lost my deposit, and my deposit and winnings were never associated with the bonus they gave me (I did not ask for and cancelled).

I would appreciate some mediation here as the casino is not helping me and claim promotion abuse? Which is not accurate.

The amount is 300 euros.

€300

VIP status taken away

Hi, I had a Gold VIP status with WS and under the terms and conditions of their new VIP program set up last fall, now you have to spend X number of dollars and made X number of bets by a certain date in order to retain that status.

It says the higher the status, you receive faster payouts, more exclusive benefits from your VIP manager, more access to tournaments, etc. I looked at my status and how much I needed to spend and what amount in bets I needed to surpass in order to keep my Gold status. 6 weeks ago, it looked like mission impossible.

But by the time the date was up (end of March), I had done it, I believe I had to spend $9000 and make 120000 in bets. I even messaged my VIP manager and said "I have good news. I met the requirements and maintained my Gold status." She congratulated me and seemed genuinely happy. Later that night I happened to notice that was status read "regular player" and indicated I was working my way up to bronze status. I couldn't believe my eyes. I knew I had met the requirements, but unfortunately my past betting numbers were gone.

I didn't have the proof in front of me. Support staff said I lost Gold because I didn't met the betting requirement. I knew I did, but even if I didn't, why go back to regular player? Why not go down a step to silver? It made no sense to me. I was very upset. I emailed support, and my VIP manager. It was two days before I received a reply from support saying I lost my Gold VIP status because I didn't make enough bets. I DID spent the required amount of money, rhey assured me. I never did hear from the VIP manager I had for 7 months or more.

All of a sudden a new VIP manager was assigned to me. She said I had bronze status now. She too said I didn't make the required number of bets, but again I knew I did as I had monitored it for months. I watched everyday as I moved up to the requirement and then surpassed it many days before the deadline. I should have taken a screenshot.

The new VIP manager has given me some free spins and two $45 cash bonuses since this happened late last week. She is doing her best to keep me happy and I'm being more than thankful and gracious to her. But I want WS to show me documented proof of all of the bets I made since the new VIP program started. I want them to show me where I didn't make the requirement in bets. And, I want to know why I went back to "regular player" status, but when I became very upset, I was told I was the lowest VIP bronze. To add insult to injury, they moved me down three steps, then told me that I shouldn't worry because I would get back to Gold in no time. No I won't. It cost be about $60,000 to get and maintain Gold. I'm not putting that money back into that casino. I can't afford to even if I wanted to. But I would have happily been a loyal player with the gold status. I've spent about $900 to $1000 in 9 days as a regular player/bronze. I haven't won a dime. If I deposit $50, for instance, and put it at a low bet of .40 cents (that's the bet I notice is most likely to pay out) I haven't won anything worth a withdrawal in my eyes.

Anyway, that's how it is with that casino. It will payout for a few days and go cold for months. There's a definite pattern there. I suppose it's the same at all casinos.Can you help me get the information I need? I'll attached what info I do have access to

WinSpirit Casino Beschwerde-Statistik

Gelöst 4 / 5

Durchschn. Betrag $953

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 1 Tag

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Top-Bewertungen unserer Spieler

ferre.1124

10/10

I have had a very good experience with WinSpirit Casino so far. The registration process was simple and quick, deposits were instant, and withdrawals were processed faster than I expected. The website is easy to navigate, offers a large selection of games, and runs smoothly on both mobile and desktop devices.

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franko2876

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The best casino for withdrawals they have a good variety of producers and several choices of slot machines. I really recommend this casino. I've had good experience.

ritammg

7/10

Thank you for all the available bonuses, they help a lot. Unfortunately, the platforms don't allow us to earn money on them, but at least it's a way to pass the time.

Unfortunately, I can no longer earn money in games where I used to win, or even on websites where I used to win; many end up blocking or crashing the game and changing the entire system so that we can't win. But at least the bonuses help pass the time and exercise the brain! Thanks for the tips!

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10/10

Win Spirit is really a nice Casino and the support is really friendly and helpful. There's a lot of games, the payment is really fast and usually comes within 1-3 hours. You also can win a lot.

Biscuit2019019

3/10

Love the instant withdrawal and the variety of games. The agents are on hand to answer any questions I have, anytime I need them. I also had no troubles at all with them! Casino I would recommend to anyone for their first choice to go to.

up2meGirl88

6/10

I was extremely happy to see that they had an awesome selection of games and their chatbot was great, they replied fast and made it quick and easy to deal with. So far I'm happy with the sights and their chatbot and they were not one of those casinos where chat takes forever, they were the exact opposite.

CrystalS7

10/10

Won lots of money and I like the instant cash outs. Lots of fun games and have had pretty good luck most of the time. Would recommend this casino for sure.

I don't like how sometimes it glitches out and takes your money, but the customer service is really good at refunding and looking into the issue, also very responsive.

PearlMcG

9/10

Win Spirit is an awesome casino. Have to love how fast they payout and the support is definitely on the ball if you ever run into a problem. Verifying my account was simple and easy as well. My honey and I play as often as we can.
Although I do wish they would get more Games Global games. Especially Wacky Panda.

Relzababy