VikingLuck Casino

Bereits seit 2024 habe ich das Casino mehrfach kontaktiert und ausdrücklich die dauerhafte Schließung meines Kontos aufgrund von Spielsucht verlangt. Trotz dieser klaren und wiederholten Aufforderungen blieb mein Konto aktiv, und ich konnte weiterhin spielen.

Dies stellt aus meiner Sicht ein erhebliches Versäumnis im Bereich des Spielerschutzes dar. Anbieter von Glücksspielen sind verpflichtet, unverzüglich zu handeln, wenn ein Spieler ein problematisches Spielverhalten meldet und eine Kontosperrung verlangt.

Durch die unterlassene Sperrung meines Kontos ist mir ein erheblicher finanzieller Schaden entstanden, der vermeidbar gewesen wäre.

Ich fordere daher eine vollständige Überprüfung meines Falls sowie eine faire Lösung. Insbesondere verlange ich die Rückerstattung aller Verluste, die nach meiner ersten Aufforderung zur Kontoschließung entstanden sind.

Nachweise meiner bisherigen Kommunikation mit dem Casino kann ich auf Anfrage jederzeit zur Verfügung stellen.

Vielen Dank für Ihre Unterstützung

Good morning.

I hope you are well.

I have three withdrawals pending with VikingLuck, one from the 17th February and another from the 18th.

The total amount outstanding is €864.

The account is fully verified, and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

I’m having repeated problems with delayed withdrawals at VikingLuck.

Last week, my withdrawals were severely delayed beyond the time stated in their terms and conditions. Support agents kept asking me to “be patient” and said they were working on making sure this did not happen again. After I filed a complaint here on AskGamblers, those withdrawals were finally paid within 24 hours.

Now, one week later, I am in the same situation.

I currently have three pending withdrawals of €500 each (€1,500 total), which is the maximum number of concurrent pending withdrawals allowed on the site. According to VikingLuck’s own terms and conditions, withdrawals should be processed within 3 business days from the next working day after the request.

My oldest pending withdrawal is from 7 November 2025, with additional €500 requests on 8 and 9 November 2025. This means the 3-business-day timeframe elapsed on 12 November 2025. Despite this, all three withdrawals are still pending.

I contacted live chat multiple times on 12 November to check whether my withdrawals were on track to be processed within the stated timeframe. Each time, I received only stock responses such as “final stage”, “processing”, “any moment now”, and “please be patient”, but no confirmation of Approved status, no concrete timeframe, and no transaction IDs.

Nothing has changed on my side since the previous batch of withdrawals was paid last week:

I have not taken any new bonuses or promotions.

I have only placed normal wagers.

My account has not been flagged for KYC: on this site, you can only submit KYC documents if they request them, and I have attached a screenshot of the verification tab (taken today) showing that verification has not been required. Verification was also not requested when they processed my withdrawals after my previous complaint last week.

I am concerned that my withdrawals are repeatedly being delayed beyond the stated 3-business-day period, and that this is now a pattern rather than an isolated incident. One support agent even told me to email support to get a timeframe, even though the support email is handled by the same frontline staff who gave me generic chat replies. I have attached a screenshot of that exchange.

What I am asking for:

That VikingLuck honours its own stated withdrawal timeframe and processes the three pending withdrawals of €500 each (€1,500 total) without further delay.

For context, there is an additional €1,500 currently in my account balance. My intention is to withdraw this as soon as the current €1,500 has been paid, and then stop using this casino altogether, as the repeated delays are unacceptable.

Thank you for your assistance.