Verde Casino

Hello AskGamblers team,

I am submitting this complaint against VerdeCasino regarding a failed cryptocurrency transaction that has not been refunded, and a system issue that is blocking access to my remaining funds.

On May 18, 2025, I attempted to deposit 26.25 USDT to VerdeCasino by scanning a QR code provided on their withdrawal page prompt. The transaction was sent via Gate.io, and blockchain confirmation shows it was successfully received at the address provided by VerdeCasino (Transaction Hash:

0x78c5838abb648a376abf26d51be422dc47a4bccbaf8e16a53fe1966e70f812e9).

However, the transaction was declined on their system, and despite repeated contact with support, the funds have not been refunded to my crypto wallet or returned to my balance. There is no clear reason provided for the rejection.

Adding to the issue, I am experiencing a technical error in my account:

My account balance shows $0.00 across all sections (real, bonus, live).

Yet, when I attempt to withdraw, the system blocks me with a message saying:

“To wager your deposit in full, please make bets for at least USD 6.86.”

This is contradictory and has completely locked my funds, even though no bonus was manually activated and no balance is visible.

Attached Evidence:

Gate.io transaction confirmation

Blockchain TXID and BscScan record

VerdeCasino account balance showing $0 with a wagering block message

Chat screenshot with support

Deposit QR code and prompt image

I kindly ask AskGamblers to review this case and mediate a full refund of my missing deposit and unlocking of my account. I'm sorry, but I am depositing money to enjoy my time,e not to make myself a beggar and money collector

Thank you in advance for your assistance.

Patrick

<phone number removed>

Verde casino is intentionally delaying my withdrawal and verification of documents. I uploaded my documents over 2 weeks ago and they were not even looked at until after 10 days. I was told after 10 days the reason they weren't looked at because it was my responsibility to inform them that I had uploaded my documents for verification which is ludicrous. After that, I started receiving emails every single day asking for repeated documents that I had already turned in they kept asking for a picture of me holding my ID I sent in over 10 pictures holding my ID all crystal clear and legible but they continued to ask for the same thing over and over. When I push the issue on 11.28 I was told by customer service agent named Daniel to send in one final pic and he insured that my withdrawal would be paid after that. Here on 11.29 I receive an email asking for another repeated document showing my residence. I have documented all correspondence and can show them intentionally delaying and trying not to pay out my $1,000 withdrawal.

I currently have 2*300€ pending withdraws, one created on 2/11 and one created 3 days later on 5/11.

Support keeps telling me I will get it soon but since it's been 15 days since the last withdrawal request it seems clear they dont actually want to pay out my money.

All requested KYC was passed before the active withdrawal requests.

Hi everyone,

My withdrawal not processing for 19 days at Verde casino, I'm today rejected my 2 withdrawals of 21000 PLN and 9000 PLN,

Again I'm requesting 2 withdrawals one of 21000 PLN and 9000 PLN in LTC crypto currency.

Total dispute amount: 30000 PLN

My experience in Verde casino is awesome but they are delaying my withdrawal without any reason,

I think I'm won a good amount so Verde Casino delaying my withdrawal without any reason,

I have successfully verified my account and all my verification documents is already approved,

I request please process my withdrawal,

Thanks

I opened an account at VerdeCasino about 4 months ago, the account was KYC verified on the first withdrawal, 3-4 months ago.

I made many deposits and many withdrawals, in total several dozen transactions

On July 27, 2024, I withdrew 4 x 450e, withdraws were not accepted and funds are still available to play, I sent an e-mail to support but there is no response, live chat is completely useless, and they do not provide any important information, just keep waiting for withdraws.

Their terms withdraw money policy are clear:

8.13. For the players who successfully completed the KYC check, a withdrawal amount of up to 499 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 12 hours, but not exceeding 2 working days from the date of the request, except for weekends and holidays. Please note, that the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.

8.14. For the players who successfully completed the KYC check, a withdrawal amount from 500 EUR to 4999 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 48 hours, but not exceeding 5 working days from the date of the request, except for weekends and holidays. Please note, that the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.

Even if you consider that they added up 4x my withdrawals, the amount is approximately 1810e, so it should be accepted in no longer than 5 business days, more time has passed than specified in the regulations and support does not provide answers why this is happening.

I have completed KYC processes and already done few payouts in this casino. They took few days, but was in stated terms. Last payout request was made in May 16, 2024. By their terms, I had to receive on May 23.

Today, on May 24 I contacted customer support via chat, and asked why there is delay. At the beginning, I was receiving standard answers, that I have to wait and money will be soon.

After longer conversation, support told that issue is forwarded to responsible department. Few minutes later my money was back in casino account. I contacted support again and they told there was a technical issue. Weird, that they didn’t see that few days ago, when I asked why Litecoin transfer takes so long. Support asked me to make new request and wait again their standard time. That means up to 2 businesses days for them to verify and then up to 5 more business days to wait for my funds. Seams like they just don’t want to pay. I am not ready to wait 2 weeks for my funds.

I have created withdrawal in 24apr2024 for 4300thb an operator tell me to wait for a process of withdrawal 3business day.

In monday29apr a transactions is "in progress" status and an operator tell me to wait for a withdrawal he said "Thank you for waiting, and sorry for the delayed response. As I can see, your payout is being processed on the side of the external provider, please expect it to be completed in the nearest time. Money is in the middle of transferring. It is a stage after the payout is confirmed by our financial department. "

But in tue 30apr the transactions is "rejected" status.

I have ask to an operator about it and a answer is "Thank you for waiting. As I can see, your previous withdrawal request has been rejected due to the issues from the side of the payment provider. Your new withdrawal is waiting to be processed by our financial department. Your money will be deducted from your playing account after the financial department processes this transaction. Now you need to wait.

For the players who successfully completed KYC check, a withdrawal amount of up to 500 EUR (or equivalent in your currency) will be approved by the Casino within 2 working days from the date of the request, except for weekends and holidays. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.

I have wait too long. Are Verde is SCAM